Service Desk Analyst

The Department of Computer Science has a new opening for a highly customer
service-orientated individual to join the IT team as a Service Desk Analyst.
The service desk is the main point of contact for IT queries in department
from academics, students, visitors and support staff.

You will be responsible for offering first-line advice and support on IT
related issues, taking ownership of incidents, and working with colleagues
within the IT team to ensure timely delivery of innovative solutions.

You will have experience of working in a busy role providing a high level of
customer service to people at all levels and be proficient in a broad range of
commonly used IT applications. You will also have the ability to prioritise,
communicate appropriately according to customer needs and understanding, and
work efficiently both independently and as part of the wider IT team in
delivering an excellent overall service to the Department of Computer Science.

Whilst this role is not specifically target-driven, a number of key metrics
will be used to drive improvement within the overall service, including
customer satisfaction and response times. This role will enable the candidate
to develop their skills over time and possibly become a subject matter expert
in the field of IT.

The closing date for applications is 12.00 noon on 4 June 2015. Interviews are
expected to be held on 11 or 12 June 2015.