University of Oxford

Open Data about the University of Oxford

data.ox.ac.uk

beta

Service Desk Analyst

Applications for this vacancy closed on 4 June 2015 at 12:00PM
<div xmlns="http://www.w3.org/1999/xhtml"> The Department of Computer Science has a new opening for a highly customer service-orientated individual to join the IT team as a Service Desk Analyst. The service desk is the main point of contact for IT queries in department from academics, students, visitors and support staff. <br><br>You will be responsible for offering first-line advice and support on IT related issues, taking ownership of incidents, and working with colleagues within the IT team to ensure timely delivery of innovative solutions.<br><br>You will have experience of working in a busy role providing a high level of customer service to people at all levels and be proficient in a broad range of commonly used IT applications. You will also have the ability to prioritise, communicate appropriately according to customer needs and understanding, and work efficiently both independently and as part of the wider IT team in delivering an excellent overall service to the Department of Computer Science. <br><br>Whilst this role is not specifically target-driven, a number of key metrics will be used to drive improvement within the overall service, including customer satisfaction and response times. This role will enable the candidate to develop their skills over time and possibly become a subject matter expert in the field of IT.<br><br>The closing date for applications is 12.00 noon on 4 June 2015. Interviews are expected to be held on 11 or 12 June 2015. </div>
dc:spatial
Department of Computer Science, Wolfson Building, Parks Road, Oxford.
Subject
oo:contact
oo:formalOrganization
oo:organizationPart
vacancy:applicationClosingDate
2015-06-04 12:00:00+01:00
vacancy:applicationOpeningDate
2015-05-14 10:05:33+01:00
vacancy:furtherParticulars
vacancy:internalApplicationsOnly
False
vacancy:salary
type
comment
The Department of Computer Science has a new opening for a highly customer service-orientated individual to join the IT team as a Service Desk Analyst. The service desk is the main point of contact for IT queries in department from academics, students, visitors and support staff.

You will be responsible for offering first-line advice and support on IT related issues, taking ownership of incidents, and working with colleagues within the IT team to ensure timely delivery of innovative solutions.

You will have experience of working in a busy role providing a high level of customer service to people at all ...
The Department of Computer Science has a new opening for a highly customer
service-orientated individual to join the IT team as a Service Desk Analyst.
The service desk is the main point of contact for IT queries in department
from academics, students, visitors and support staff.

You will be responsible for offering first-line advice and support on IT
related issues, taking ownership of incidents, and working with colleagues
within the IT team to ensure timely delivery of innovative solutions.

You will have experience of working in a busy role providing a high level of
customer service to people at all ...
label
Service Desk Analyst
notation
118453
based near
page