University of Oxford

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Support Advisor

Applications for this vacancy closed on 5 April 2017 at 12:00PM
The Student Systems Support Centre is responsible for the support of the
SITS:Vision system, as well as a number of legacy systems, for the development
of student systems’ roadmap, and for process improvement for all student
systems users.



As Support Adviser, you will be providing users with a first line of support;
acknowledging and responding to queries received by phone, email and other
means. You will provide users (students and staff) with assistance, supplying
solutions to queries where possible, or referring the query to other teams
within the Support Centre. You will manage details of all queries in service
desk system and will actively follow up queries on behalf of users. You should
have the ability to identify common trends in incidents reported, in order to
establish common issues which can be addressed via software fixes, training or
better documentation. You will also assist in the monitoring of services to
aid improvement, and produce ad hoc reports when required.



A good general standard level of education is required along with a
willingness to learn and an ability to acquire new skills quickly. You will
have excellent written and oral communication skills and proven experience in
a customer orientated role within a complex organisation. You will need to
demonstrate strong organisational skills, with the ability to prioritise
according to business and user requirements. You will have a high level of IT
literacy and have the ability to articulate complex technical concepts in
language non-experts can understand.



This post is part of a pilot scheme testing a new Supporting Evidence form in
place of the more usual ‘supporting statement’. Please ensure that you
carefully read the How to Apply section provided in the Job Description, which
you can download below along with the required Supporting Evidence form.



Only applications received before 12.00 noon on Wednesday 5 April 2017 can be
considered. Interviews are anticipated to be held week commencing Monday 24
April 2017.

dc:spatial
Student Systems, Gibson Building, Radcliffe Observatory Quarter, Oxford
Subject
oo:contact
oo:formalOrganization
oo:organizationPart
vacancy:applicationClosingDate
2017-04-05 12:00:00+01:00
vacancy:applicationOpeningDate
2017-03-13 09:00:00+00:00
vacancy:furtherParticulars
vacancy:internalApplicationsOnly
False
vacancy:salary
type
comment
The Student Systems Support Centre is responsible for the support of the
SITS:Vision system, as well as a number of legacy systems, for the development
of student systems’ roadmap, and for process improvement for all student
systems users.



As Support Adviser, you will be providing users with a first line of support;
acknowledging and responding to queries received by phone, email and other
means. You will provide users (students and staff) with assistance, supplying
solutions to queries where possible, or referring the query to other teams
within the Support Centre. You will manage details of all queries in service
desk ...

The Student Systems Support Centre is responsible for the support of the SITS:Vision system, as well as a number of legacy systems, for the development of student systems’ roadmap, and for process improvement for all student systems users.


As Support Adviser, you will be providing users with a first line of support; acknowledging and responding to queries received by phone, email and other means. You will provide users (students and staff) with assistance, supplying solutions to queries where possible, or referring the query to other teams within the Support Centre. You will manage details of all queries in service desk ...

label
Support Advisor
notation
127966
based near
page