Service Desk Analyst

<div xmlns="http://www.w3.org/1999/xhtml"> <p></p><p>The Department of Computer Science has a new opening for a highly customer service-orientated individual to join the IT team as a Service Desk Analyst. The service desk is the main point of contact for IT queries in department from academics, students, visitors and support staff.</p><br> <p>You will be responsible for offering advice and support on IT related issues, taking ownership of incidents, liaising with third parties for purchase requests, and working with colleagues within IT team to ensure a timely delivery of innovative solutions. Whilst this role is not specifically target driven, a number of key metrics will be used to drive improvement within the overall service, including customer satisfaction and response times. This role will enable the candidate to develop their skills over time and possible become a subject matter expert in the field of IT.</p><br> <p>You will have demonstrable experience of working in a busy customer service role (phone, email and/or face to face) providing initial contact to a wide range of people with different abilities and levels of seniority and should be proficient in using a range of commonly used IT applications such as office applications, configuration of mobile and tablet devices, internet and wireless access. Previous experience of working in a role providing first line IT support, trouble shooting personal computing problems is desirable.</p><br> <p>The closing date for applications is 12.00 noon on 10 August 2017. Interviews will be held on 30 August 2017.</p> </div>