Apprentice Service Desk Analyst

<div xmlns="http://www.w3.org/1999/xhtml"> <p></p><p>This is an opportunity to benefit from a 3 year training programme as an Apprentice IT Service Desk Analyst. The Service Desk is the main point of contact for IT queries in the Department of Computer Science for academics, students, visitors and support staff. The Apprentice Service Desk Analyst will be taught and be responsible for offering advice and support on IT related issues, taking ownership of incidents, liaising with third parties for purchase requests, and working with colleagues within the IT Support team to ensure timely delivery of innovative solutions.</p><br> <p>This is a fast-paced apprenticeship requiring excellent communication, interpersonal and customer service skills with the offering to be taught a broad range of IT and develop their skills over time.</p><br> <p>Becoming an apprentice at the University of Oxford is an excellent opportunity to gain practical experience and training. For more information please visit: https://www.apprenticeships.ox.ac.uk/meet-our-apprentices</p><br> <p>You will also study with a specialist Apprenticeship Training Provider, Basingstoke iTec to gain to a City and Guilds, IT Software, Web and Telecoms Professional Level 3 Advanced Apprenticeship.</p><br> <p>You should have, English and Maths to GCSE Grade 4 or above (or equivalent) and demonstrate an enthusiasm and aptitude for the skills taught in the apprenticeship.</p><br> <p>Applicants should have evidence of their eligibility to work in the UK. There is also government residency requirements for apprenticeship funding which the Training Provider will be able to advise on.</p><br> <p>The closing date for applications is 12.00 noon on 18 October 2019. Interviews are expected to be held during the week of 28 October 2019.</p><br> <p>Our staff and students come from all over the world and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diversity groups and champions, for example www.cs.ox.ac.uk/aboutus/women-cs-oxford/index.html, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example maternity leave.</p> </div>