University of Oxford

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Support Advisor

Applications for this vacancy closed on 1 March 2021 at 12:00PM
Fixed term until 13 May 2022





This post may also be considered a secondment opportunity





_The Student Systems Support Centre is responsible for the support of the
SITS:Vision system, as well as a number of legacy systems, for the development
of student systems ’ roadmap, and for process improvement for all student
systems users._





_As Support Adviser, you will be providing users with a first line of support;
acknowledging and responding to queries received by phone, email and other
means. You will provide users (students and staff) with assistance, supplying
solutions to queries where possible, or referring the query to other teams
within the Support Centre. You will manage details of all queries in service
desk system and will actively follow up queries on behalf of users. You should
have the ability to identify common trends in incidents reported, in order to
establish common issues which can be addressed via software fixes, training or
better documentation. You will also assist in the monitoring of services to
aid improvement, and produce ad hoc reports when required._





_A good general standard level of education is required along with a
willingness to learn and an ability to acquire new skills quickly. You will
have excellent written and oral communication skills and proven experience in
a customer orientated role within a complex organisation. You will need to
demonstrate strong organisational skills, with the ability to prioritise
according to business and user requirements. You will have a high level of IT
literacy and have the ability to articulate complex technical concepts in
language non-experts can understand._





_Only applications received before 12.00 noon on 1 March can be considered.
Interviews will be held w/c 15 March. Please contact_
**caststudentadmin@admin.ox.ac.uk** _for further information on the role._

dc:spatial
Academic Administration Division, Gibson Building, Radcliffe Observatory Quarter, Oxford
Subject
oo:contact
oo:formalOrganization
oo:organizationPart
vacancy:applicationClosingDate
2021-03-01 12:00:00+00:00
vacancy:applicationOpeningDate
2021-02-15 09:00:00+00:00
vacancy:internalApplicationsOnly
False
vacancy:salary
type
comment
Fixed term until 13 May 2022





This post may also be considered a secondment opportunity





_The Student Systems Support Centre is responsible for the support of the
SITS:Vision system, as well as a number of legacy systems, for the development
of student systems ’ roadmap, and for process improvement for all student
systems users._





_As Support Adviser, you will be providing users with a first line of support;
acknowledging and responding to queries received by phone, email and other
means. You will provide users (students and staff) with assistance, supplying
solutions to queries where possible, or referring the query to ...

Fixed term until 13 May 2022

 

This post may also be considered a secondment opportunity

 

The Student Systems Support Centre is responsible for the support of the SITS:Vision system, as well as a number of legacy systems, for the development of student systems’ roadmap, and for process improvement for all student systems users.

 

As Support Adviser, you will be providing users with a first line of support; acknowledging and responding to queries received by phone, email and other means. You will provide users (students and staff) with assistance, supplying solutions to queries where possible, or referring the ...
label
Support Advisor
notation
149612
based near