University of Oxford

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Support Advisor

Applications for this vacancy closed on 9 August 2021 at 12:00PM
This post may also be considered for a secondment opportunity.





The Student Systems Support Centre is responsible for the support of the
SITS:Vision system, as well as a number of legacy systems, for the development
of student systems’ roadmap, and for process improvement for all student
systems users.





As Support Adviser, you will be providing users with a first line of support;
acknowledging and responding to queries received by phone, email and other
means. You will provide users (students and staff) with assistance, supplying
solutions to queries where possible, or referring the query to other teams
within the Support Centre. You will manage details of all queries in service
desk system and will actively follow up queries on behalf of users. You should
have the ability to identify common trends in incidents reported, in order to
establish common issues which can be addressed via software fixes, training or
better documentation. You will also assist in the monitoring of services to
aid improvement, and produce ad hoc reports when required.





A good general standard level of education is required along with a
willingness to learn and an ability to acquire new skills quickly. You will
have excellent written and oral communication skills and proven experience in
a customer orientated role within a complex organisation. You will need to
demonstrate strong organisational skills, with the ability to prioritise
according to business and user requirements. You will have a high level of IT
literacy and have the ability to articulate complex technical concepts in
language non-experts can understand.





Only applications received before 12.00 noon on Monday 9 August can be
considered. Interviews will be held week commencing Monday 31 August. Please
contact aadadminsupport@admin.ox.ac.uk for further information on the role.

dc:spatial
Student Systems, Gibson Building, Radcliffe Observatory Quarter, Oxford
Subject
oo:contact
oo:formalOrganization
oo:organizationPart
vacancy:applicationClosingDate
2021-08-09 12:00:00+01:00
vacancy:applicationOpeningDate
2021-07-14 09:00:00+01:00
vacancy:internalApplicationsOnly
False
vacancy:salary
type
comment
This post may also be considered for a secondment opportunity.





The Student Systems Support Centre is responsible for the support of the
SITS:Vision system, as well as a number of legacy systems, for the development
of student systems’ roadmap, and for process improvement for all student
systems users.





As Support Adviser, you will be providing users with a first line of support;
acknowledging and responding to queries received by phone, email and other
means. You will provide users (students and staff) with assistance, supplying
solutions to queries where possible, or referring the query to other teams
within the Support Centre. ...

This post may also be considered for a secondment opportunity.

 

The Student Systems Support Centre is responsible for the support of the SITS:Vision system, as well as a number of legacy systems, for the development of student systems’ roadmap, and for process improvement for all student systems users.

 

As Support Adviser, you will be providing users with a first line of support; acknowledging and responding to queries received by phone, email and other means. You will provide users (students and staff) with assistance, supplying solutions to queries where possible, or referring the query to other teams within the ...
label
Support Advisor
notation
151890
based near