Turtle description of Deputy Director (Customer Service and Service Management), MSD IT Services
Format: text/turtle

Standard Grade 9: £52,815 - £61,198 with discretionary range up to £66,857 per annum (pro-rata for part-time)
type: Unit price specification
valid through (0..1): 2023-10-09T12:00:00+01:00

OxPoints
type: Dataset
License: http://creativecommons.org/publicdomain/zero/1.0/

image
type: ObjectProperty
type: Property

valid through (0..1)
type: DatatypeProperty

Divisional Office (MSD)
Is Part Of: Medical Sciences Division
type: unit
notation: meddiv
has site: John Radcliffe Hospital - Main Building
notation: 2B01
finance code: BR
OUCS code: meddiv
subOrganization of: Medical Sciences Division
address: Address
  locality: Oxford
  extended address: Medical Sciences Office
  country name: United Kingdom
  postal code: OX3 9DU
  street address: John Radcliffe Hospital
primary Site: John Radcliffe Hospital - Main Building
has primary place: John Radcliffe Hospital - Main Building
has department code: 2B01
notation: 54199490
notation: BR
occupies: John Radcliffe Hospital - Main Building
display in maps department list: true

University of Oxford
business: innovation-and-partnership
undergraduate: undergraduate
legal-foi: foi
sort label: Oxford, University of
about: organisation
contact-staff: staff
account: UniofOxford
news: news-and-events
legal-website: legal
legal-data-protection: dataprotection
events: events-list
support-depts: services az
notation: 00000000
about-sites: how-get-oxford
conference-facilities: www.conference-oxford.com
display in maps department list: false
account: oxford
account: the.university.of.oxford
postgraduate-taught-courses: taught-courses
opendays: open-events-and-visiting
ict-support: help.it.ox.ac.uk
research: research
type: university
depts: departments-a z
legal-ict: 196-052.shtml
press-facts: facts-and-figures
about-parents: P&C guide 2013.pdf
legal-regulations: statutes
postgraduate-research-courses: research-courses
legal-equality: eop
undergraduate-courses: courses-listing
uk-ico-publication-scheme: publication
undergraduate-courses-entry-requirements: selection-criteria
about-leader: vice-chancellor
open-data: data.ox.ac.uk
space-accessibility: access
account: university-of-oxford
press: news-and-events
events-graduation: graduation
about-strategy: strategic-plan
about-executive: governance
contact: contact-us
postgraduate: graduate
courses: admissions
address: Address
  extended address: University of Oxford
  locality: Oxford
  country name: United Kingdom
  postal code: OX1 2JD
  street address: Wellington Square
jobs: jobs

has site
type: ObjectProperty
label: ha sede @it
type: Property
label: tiene sede en @es
label: a un site @fr

Past vacancies at the University of Oxford
type: Dataset

Agent
type: Class

page
type: Property
type: ObjectProperty

address
type: ObjectProperty

HTML description of Deputy Director (Customer Service and Service Management), MSD IT Services
Format: text/html
Format: application/xhtml+xml

in dataset
type: ObjectProperty

based near
type: ObjectProperty
type: Property

Title
type: DatatypeProperty
type: Property

depiction
type: ObjectProperty
type: Property

Subject
type: Property
type: ObjectProperty

subOrganization of
label: sotto-Organization di @it
label: sous-Organization de @fr
type: Property
label: es suborganización de @es
type: ObjectProperty

longitude
type: Property

OpenStreetMap feature identifier
type: Property
type: AnnotationProperty
type: InverseFunctionalProperty

occupies
type: Property
type: ObjectProperty

name
type: DatatypeProperty
type: Property

Notation3 description of Deputy Director (Customer Service and Service Management), MSD IT Services
Format: text/n3

account
type: Property
type: ObjectProperty

OUCS code
type: Property
type: InverseFunctionalProperty
type: AnnotationProperty

unit
type: Class

Deputy Director (Customer Service and Service Management), MSD IT Services
notation: 167903
internal applications only: false
contact: Tony Brett
further particulars: JD_Deputy Director (Customer Service Service Management) Sep23 FINAL v2.pdf
application closing date: 2023-10-09T12:00:00+01:00
based near: John Radcliffe Hospital - Main Building
salary: Standard Grade 9: £52,815 - £61,198 with discretionary range up to £66,857 per annum (pro-rata for part-time)
organization part: Divisional Office (MSD)
subject: professional-management
comment: The Medical Sciences Division (MSD) in the University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from tackling cancer to rapidly developing a vaccine in a pandemic, and we train many who will go on to be world-leading clinicians. We have an exciting opportunity to join the Division’s IT Services 23-strong team as one of its senior managers. MSD IT Services is a key department that ensures that Medical Sciences Division has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in its world-leading teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: • An excellent contributory pension scheme • 38 days annual leave • A comprehensive range of childcare services • EAP (Employee Assistance Programme) • Family leave schemes • Cycle loan and tax-efficient purchase schemes • Discounted bus travel and Season Ticket travel loans The University also runs a large number of social groups and sports clubs for those looking for more than just a great place to work. **About you** In MSD, you will lead the delivery of IT Customer Service, maximising customer satisfaction and embracing continuous improvement with a keen eye on digital transformation. You will be in overall charge of Service Management in MSD IT Services, working alongside the Deputy Director for Systems and Networks, and the Director, to ensure that MSD IT Services maintains the highest possible standards of Service Management and alignment with the business functions of research and teaching in the MSD, as well as its professional services and a…
comment: The Medical Sciences Division (MSD) in the University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from tackling cancer to rapidly developing a vaccine in a pandemic, and we train many who will go on to be world-leading clinicians. We have an exciting opportunity to join the Division’s IT Services 23-strong team as one of its senior managers. MSD IT Services is a key department that ensures that Medical Sciences Division has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in its world-leading teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: • An excellent contributory pension scheme • 38 days annual leave • A comprehensive range of childcare services • EAP (Employee Assistance Programme) • Family leave schemes • Cycle loan and tax-efficient purchase schemes • Discounted bus travel and Season Ticket travel loans The University also runs a large number of social groups and sports clubs for those looking for more than just a great place to work. About you In MSD, you will lead the delivery of IT Customer Service, maximising customer satisfaction and embracing continuous improvement with a keen eye on digital transformation. You will be in overall charge of Service Management in MSD IT Services, working alongside the Deputy Director for Systems and Networks, and the Director, to ensure that MSD IT Services maintains the highest possible standards of Service Management and alignment with the business functions of research and teaching in the MSD, as well as its professional services and admin…
type: Vacancy
formal organization: University of Oxford
application opening date: 2023-09-11T12:30:00+01:00
spatial: MSD IT (Medical Sciences Division), MSDO, John Radcliffe Hospital, Headington, Oxford OX3 9DU

Source
type: Property

Estates identifier
type: AnnotationProperty
type: Property
type: InverseFunctionalProperty

type
type: Property

Description of Deputy Director (Customer Service and Service Management), MSD IT Services
primary topic: Deputy Director (Customer Service and Service Management), MSD IT Services
has format: RDF/XML description of Deputy Director (Customer Service and Service Management), MSD IT Services
type: Document
has format: Notation3 description of Deputy Director (Customer Service and Service Management), MSD IT Services
has format: Turtle description of Deputy Director (Customer Service and Service Management), MSD IT Services
has format: HTML description of Deputy Director (Customer Service and Service Management), MSD IT Services
has format: NTriples description of Deputy Director (Customer Service and Service Management), MSD IT Services

John Radcliffe Hospital - Main Building
type: building
notation: 622
notation: 23233626
pref acronym: JR
Estates identifier: 622
longitude: -1.219021
address: Address
  locality: Oxford
  country name: United Kingdom
  extended address: John Radcliffe Hospital, Headley Way
  postal code: OX3 9DU
  street address: Headington
OpenStreetMap feature identifier: relation/1796870
alternative label: JR
latitude: 51.76344
within: John Radcliffe Hospital
Is Part Of: John Radcliffe Hospital

postal code
type: DatatypeProperty

has exact match
type: SymmetricProperty
type: ObjectProperty
type: TransitiveProperty
type: Property

homepage
type: AnnotationProperty
type: Property
type: InverseFunctionalProperty
type: ObjectProperty

extended address
type: DatatypeProperty

Unit price specification
type: Class

university
type: Class

License
type: Property
type: AnnotationProperty

Voice
type: Class

Is Part Of
type: Property

notation
type: Property
type: DatatypeProperty

comment
type: Property

Document
type: Class

finance code
type: InverseFunctionalProperty
type: Property
type: AnnotationProperty

latitude
type: Property

John Radcliffe Hospital
type: Site

NTriples description of Deputy Director (Customer Service and Service Management), MSD IT Services
Format: text/plain

street address
type: DatatypeProperty

has primary place
type: Property
type: FunctionalProperty
type: ObjectProperty

Address
type: Class

building
type: Class

primary Site
type: ObjectProperty
label: tiene sede principal en @es
type: Property
label: site principal @fr
label: sede principale @it

country name
type: DatatypeProperty

preferred label
type: AnnotationProperty
type: Property

JD_Deputy Director (Customer Service Service Management) Sep23 FINAL v2.pdf
Format: application/pdf
type: Document
value: MEDICAL SCIENCES DIVISION Job description and selection criteria Job title Deputy Director (Customer Service & Service Management) Division Medical Sciences Division Department MSD IT Services Location John Radcliffe Hospital, with flexibility to work remotely and on other sites in Oxford City as required Salary and Grade Grade 9: £52,815 to £61,198 (discretionary range to £66,857 per annum) Hours Full time Contract type Permanent Reporting to: Director of MSD IT Services Vacancy reference 167903 The role The Deputy Director (Service Management and Customer Service) is a key member of the MSD IT Services senior management team, serving alongside the Director and the Deputy Director for Systems and Networks. The principal purposes of the role are: to drive customer service excellence to maximise customer satisfaction; relentlessly to monitor and continuously improve standards of Service Management; and to achieve maximum alignment with the business functions of research and teaching in the Medical Sciences Division. The post involves line managing the team leads for each of the teams on our three sites and may involve directly leading any of those teams from time to time. The postholder will be expected to have wide experience of service management and project management and skill and qualifications in frameworks such as ITILv4, Prince2, Agile etc. The postholder will be expected to be a senior authority on IT in the wider context of Oxford University. They will develop and maintain excellent working relationships with key members of central IT Services and other senior IT providers within and beyond the Medical Sciences Division. She or he will be expected to represent Medical Sciences Division on key University Committees and to have a presence in the HEI and or Medical Science IT community at a national or international level. Key duties and responsibilities Strategy and management 1. Lead on all matters of Customer Service and Service Management, including contin…

Title
type: Property
type: AnnotationProperty

logo
type: Property
type: InverseFunctionalProperty
type: ObjectProperty

Format
type: Property

value
type: Property

Tony Brett
type: Agent

01865 (2)83354
type: Voice

alternative label
type: AnnotationProperty
type: Property

locality
type: DatatypeProperty

label
type: Property

RDF/XML description of Deputy Director (Customer Service and Service Management), MSD IT Services
Format: application/rdf+xml

Fax
type: Class

telephone
type: ObjectProperty

Medical Sciences Division
type: Division

email
type: ObjectProperty