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Past vacancies at the University of Oxford
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Standard Grade 7: £36024-£44263 per annum
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The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. We have an exciting opportunity to join the IT Services Department as a Network Engineer working primarily from the office. IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. Why Choose Us At the University of Oxford, we prioritise our employees' wellbeing. We offer a range of benefits, including: 30 days of annual leave (plus the 8 public holidays) Flexible approach to hybrid working Extensive personal and professional development plans and opportunities to foster growth A comprehensive range of childcare services to support working parents Very generous maternity, adoption, paternity, and shared parental leave schemes for growing families An excellent contributory pension scheme to secure your financial future Subsidised membership of the University Sports Centre to promote wellbeing Cycle loan scheme to encourage sustainable commuting Discounted bus travel and Season Ticket travel loans for convenient transportation About the Role Working in a busy environment you will be part of the Managed Network Services team responsible for the installation, configuration, management, support, and operation of the local building University networks and some of the services and devices that run on it. You will also undertake the wide variety of work that is associated with the various networks. About You To be successful in this varied and interesting role, you will need to be someone who strives for excellence, has superb networking knowledge and enjoys providing high quality customer service. You will have great communication skills and be confident in the ability to communicate technical reasoning to non-technical academic staff with courtesy and politeness. You will also have a positive attitude with a flexible and adaptable approach to your work and be comfortable when priorities suddenly need to change. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.
Information Communication Technology Support Team
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The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. We have an exciting opportunity to join the IT Services Department as a Network Engineer working primarily from the office. IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. **Why Choose Us** At the University of Oxford, we prioritise our employees' wellbeing. We offer a range of benefits, including: * 30 days of annual leave (plus the 8 public holidays) * Flexible approach to hybrid working * Extensive personal and professional development plans and opportunities to foster growth * A comprehensive range of childcare services to support working parents * Very generous maternity, adoption, paternity, and shared parental leave schemes for growing families * An excellent contributory pension scheme to secure your financial future * Subsidised membership of the University Sports Centre to promote wellbeing * Cycle loan scheme to encourage sustainable commuting * Discounted bus travel and Season Ticket travel loans for convenient transportation **About the Role** Working in a busy environment you will be part of the Managed Network Services team responsible for the installation, configuration, management, support, and operation of the local building University networks and some of the services and devices that run on it. You will also undertake the wide variety of work that is associated with the various networks. **About You** To be successful in this varied and interesting role, you will need to be someone who strives for excellence, has superb networking knowledge and enjoys providing high quality customer service. You will have great communication skills and be confident in the ability to communicate technical reasoning to non-technical academic staff with courtesy and politeness. You will also have a positive attitude with a flexible and adaptable approach to your work and be comfortable when priorities suddenly need to change. **Application Process** You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.
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University Administration and Services (UAS)
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Job Description 168442 - Network Engineer
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Job Description _________________________________________________________________________ Summary Job title Network Engineer Division University Administration Services Department IT Services Location Central Oxford Grade and salary Grade 7: £36,024-£44,263 per annum with a discretionary range up to £48,350 Hours Full time Contract type Permanent Reporting to Managed Network Services Manager Vacancy reference 168442 Additional information The role Working in a busy environment you will be a senior member of the team responsible for the installation, configuration, management, support, and operation of the University’s networks and some of the services and devices that run on it. You will also undertake the wide variety of work that is associated with the various networks. You will be required to work closely with other members of the networks team, both senior and junior, providing guidance to the junior members of the team, and reports and plans to senior members of the team. A key part of this senior role is working on multiple concurrent technical projects, both within IT Services, and in the wider University. These projects could last several days or several months. Prioritisation and communication are key to the success of these projects to deliver a service on time, budget and to requirements. Responsibilities 1. Planning and coordinating the specification, installation, configuration, procurement, upgrading, decommissioning and maintenance of the University's network hardware/software and associated infrastructure. This includes firewalls, switches, WAP’s, UPS’s, monitoring services and other associated equipment. 2. Assist the Managed Network Services Manager and Deputy Managed Network Services Manager in the day-to-day running of the Network Helpdesk, apportioning of tasks to junior team members, and taking ownership of key technical queries from the helpdesk. 3. Deputise for the Deputy Managed Network Services Manager in their absence. 4. Act as a Tier 2/3 escalation point for IT Support Staff (ITSS) and the Network Technicians when technical queries and issues arise within the University. 5. Prioritise, diagnose and assign/resolve/escalate network faults, anywhere in the University according to agreed guidelines/SLAs. 6. Guide and mentor the junior Network Technicians in their development. 7. Produce and maintain documentation, including network diagrams and device configuration files, project documentation and service and user guides. 8. Consult with other teams within IT Services and the wider University to plan, schedule and prioritise network upgrades and installations, to make sure these are implemented smoothly and efficiently to avoid network downtime. 9. Keep up-to-date with new technology and trends in networking, and to find, assimilate and apply technical documentation on products, technologies and/or legislation, in a rapidly changing environment. 10. Working closely with external clients and suppliers representing Managed Network Services interests on the installation and maintenance of services and equipment provided by them. 11. Upon request provide technical advice and guidance on procurement, prices and suitability of different network options to University ITSS. Selection criteria Essential selection criteria 1. A good standard of education (minimum A-level or equivalent) with good networking experience on Cisco, HP Aruba or Juniper Mist switching hardware. 2. Reliable, numerate, methodical, meticulous, thorough and adaptable. 3. Exceptional communication skills, both verbal and written, with the ability to work with staff at all levels in the University. 4. A willingness to work as part of a team with an approachable and helpful attitude, and capable of taking a lead role in the team, coordinating multiple tasks and staff members. 5. Excellent at problem resolution. Able to work on own initiative, but not afraid take advice or escalate as necessary and to prioritise multiple, and often conflicting, demands. 6. Working knowledge of network standards in particular, VLANS, STP, QOS, 802.11 and 802.1x. 7. Practical experience with firewalls and creating appropriate rules when requested. 8. Able to find, comprehend and apply appropriate technical information. 9. Good general IT skills. Desirable selection criteria 1. 2. 3. 4. HP ATP/Cisco CCENT or equivalent qualifications. Experience with other manufacturers’ networking equipment e.g. HP Comware, Extreme, Dell. Experience with routing and supporting L3 Networks e.g. OSPF/BGP Experience with working with enterprise unified communications systems 0019113639 2 5. Experience with working with enterprise Wireless e.g. Juniper Mist, AeroHive, Cisco, Aruba, Ruckus etc. 6. Experience working with formal Project/Service management methodologies e.g. ITIL, PRINCE2 7. Experience with Wifi Auditing tools, using for site surveys and troubleshooting. . Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks Hazard-specific / Safety-critical duties This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service, and the offer of employment will be subject a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows: • • • • Working at heights Lone Working Work in hot or cold environments Regular manual handling 0019113639 3 About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk 0019113639 4 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly hr@it.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. 0019113639 5 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. 0019113639 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Oxford Research Staff Society (OxRSS) A society run by and for Oxford University research staff. It offers researchers a range of social and professional networking opportunities. Membership is free, and all researchers employed by Oxford University are welcome to join. Subscribe at researchstaff-subscribe@maillist.ox.ac.uk to join the mailing list to find out about upcoming events and other information for researchers, or contact the committee on committee@oxrss.ox.ac.uk. For more information, see www.ox.ac.uk/oxrss, Twitter @ResStaffOxford, and Facebook www.facebook.com/oxrss. 0019113639 7
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