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"""Grade 8: £45,585 - £54,395 per annum Permanent Oxford Saïd Online is embarking on an exciting new venture, creating innovative online programs that transcend boundaries. We're looking for a dynamic and strategic leader to join us as the Head of Student Experience. If you're passionate about driving student success in the digital learning landscape, this is an opportunity to shape the future of education. As the Head of Student Experience, you'll be at the forefront of curating a dynamic virtual campus where cutting-edge learning methodologies intersect with faculty expertise. You'll orchestrate a symphony of educational prowess, collaborating with Head Tutors, Tutors, and faculty members to enhance participant engagement and foster meaningful discussions. Key Responsibilities: * Set clear goals, foster transparent communication, and manage performance for the Student and Academic Success teams. * Develop and implement a strategic roadmap for enhancing student experiences, driving retention, satisfaction, and academic success through data-driven decision-making. * Design and implement procedures and processes, oversee operational management, and champion continuous improvement efforts. * Manage resource planning, personnel management, and lead projects that enhance participant learning and academic integration. * Promote high performance, provide training and development, and foster a culture of continuous improvement and innovation. The ideal candidate will have demonstrated leadership experience in student experience, academic management, and online education. They will also possess a proven track record of driving student retention, satisfaction, and academic outcomes. Further information on this role can be found in the job description. The Saïd Business School offers very generous benefits, some of which are: * Generous holiday allowance of 38 days including bank holidays * Hybrid working * Membership of the Oxford staff pension scheme * Discounted bus travel * Subsidised onsite catering * Cycle loan scheme * Plus, many other University benefits **All applications must include a CV, current salary and Supporting Statement/Cover Letter.** For further guidance and support, please visit https://www.jobs.ox.ac.uk/how- to-apply. **This role is being managed by Martin Hawes, The Edge Selection. Please email Martin onmgh@theedgeselection.co.uk to apply. Please do NOT click on the 'Apply Now' button below.** **The closing date for applications is 1 December 2023 at 12.00 noon.** """ . _:N2b2a9ef69ad64701b05d510ceadb0b39 . . "country name"@en . . "type" . . "university" . . "GBP" . . . . . "text/html" . 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Grade 8: £45,585 - £54,395 per annum

Permanent

 

Oxford Saïd Online is embarking on an exciting new venture, creating innovative online programs that transcend boundaries. We're looking for a dynamic and strategic leader to join us as the Head of Student Experience. If you're passionate about driving student success in the digital learning landscape, this is an opportunity to shape the future of education.

 

As the Head of Student Experience, you'll be at the forefront of curating a dynamic virtual campus where cutting-edge learning methodologies intersect with faculty expertise. You'll orchestrate a symphony of educational prowess, collaborating with Head Tutors, Tutors, and faculty members to enhance participant engagement and foster meaningful discussions.

 

Key Responsibilities:


  • Set clear goals, foster transparent communication, and manage performance for the Student and Academic Success teams.

  • Develop and implement a strategic roadmap for enhancing student experiences, driving retention, satisfaction, and academic success through data-driven decision-making.

  • Design and implement procedures and processes, oversee operational management, and champion continuous improvement efforts.

  • Manage resource planning, personnel management, and lead projects that enhance participant learning and academic integration.

  • Promote high performance, provide training and development, and foster a culture of continuous improvement and innovation.


The ideal candidate will have demonstrated leadership experience in student experience, academic management, and online education. They will also possess a proven track record of driving student retention, satisfaction, and academic outcomes.

 

Further information on this role can be found in the job description.

 

The Saïd Business School offers very generous benefits, some of which are:


  • Generous holiday allowance of 38 days including bank holidays

  • Hybrid working

  • Membership of the Oxford staff pension scheme

  • Discounted bus travel

  • Subsidised onsite catering

  • Cycle loan scheme

  • Plus, many other University benefits


All applications must include a CV, current salary and Supporting Statement/Cover Letter.

 

For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.

 

This role is being managed by Martin Hawes, The Edge Selection. Please email Martin on mgh@theedgeselection.co.uk to apply. Please do NOT click on the 'Apply Now' button below.

 

The closing date for applications is 1 December 2023 at 12.00 noon.
"""^^ . . . _:N03a3ad1407f2426ba27db8e835b7868d "+44-1865-270708" . """Head of Student Experience (Student and Academic Success) Egrove Park, Kennington & Park End Street, Oxford Grade 8: £45,585 - £54,395 per annum, Permanent, full time Saïd Business School, University of Oxford The role Oxford Saïd Online is an exciting new venture for Oxford Saïd which will build and deliver online programmes across multiple formats, channels, and markets. Tasked with integrating all digital experiences in one place, Oxford Saïd Online will innovate learning experiences over the coming years to offer a comprehensive knowledge tool for practitioners who want to broaden perspectives and make informed choices. The ideal candidate for the role is a dynamic and strategic leader who possesses a unique blend of operational expertise and visionary thinking. This individual will be characterised by their ability to dive into the details while maintaining a broad perspective, and their track record of translating insights into impactful strategies. We are seeking a collaborative and innovative professional with a passion for driving student success in the digital learning landscape. The successful candidate will be adept at fostering strong relationships, managing teams, and leveraging data to enhance the academic journey of our students. Strong candidates will have a demonstrated record of success working in uncertain environments, having delivered on business priorities with guidelines but not explicit instructions from management. This role 2 demands a client-facing orientation and the ability to skillfully manage a diverse array of projects, encompassing technical, process, and curriculum aspects. The successful candidate will excel in prioritisation, meticulous attention to detail, and adeptly nurturing trusted relationships with key stakeholders, both internally, externally, and with Edtech partners. Academic Management: At the heart of the academic management aspect lies the commitment to curating an environment where cutting-edge learning methodologies intertwine seamlessly with faculty expertise. The Head of Student Experience will orchestrate a symphony of educational prowess, working closely with Head Tutors, Tutors, and faculty members to harmonise the delivery of live sessions, enhance participant engagement, and foster meaningful discussions that transcend geographical boundaries. This individual will steer the creation of a dynamic virtual campus where academic insights are curated, shared, and discussed, ensuring that participants' intellectual curiosity finds a nourishing home. By meticulously managing the application of faculty content and aligning it with live sessions, the role will be instrumental in fostering an atmosphere where academic enrichment is more than a concept—it's an experience lived and breathed by our global community of learners. Student Success Management: Overseeing a team of dedicated professionals, including the Customer Success Officer and a group of Participant-Facing Customer Success Advisors, the Head of Student Experience will lead the orchestration of a comprehensive support ecosystem that propels learners towards their full potential. By spearheading initiatives that champion meta-cognition and participant growth, this role will mentor students on their voyage of self-discovery and academic advancement. Through effective team management, the incumbent will ensure that our Participant-Facing Customer Success Advisors provide personalised guidance and support, enabling participants to set attainable goals and engage in enriching academic discussions. By harnessing datadriven insights, the Head of Student Experience will drive student retention and satisfaction, transforming virtual interactions into vibrant academic journeys. This strategic leadership will foster a vibrant educational community where each student thrives academically and emotionally, cementing a lasting connection with Oxford Saïd Online's global network. Given the nature of the role and the global reach, travel will be required from time to time with appropriate notice along with irregular work schedule on occasion to accommodate meetings across different time zones. Responsibilities Team Leadership • Goal Setting and Alignment: Setting clear and aligned goals for the team in line with organisational objectives and ensuring each member appreciate how their work contributes to the bigger picture. • Communication and Collaboration: Effective communication is crucial. The post holder will fostering transparent communication, collaboration, and a cohesive team environment. They need to facilitate collaboration within the team, and across the school to ensure that everyone is working together cohesively and leveraging each other's strengths. • Performance Management and Development: You will be responsible for managing performance, providing feedback, and supporting professional growth of your team. Overall Student Experience and Academic Success • Strategic Roadmap Development: Develop and implement a strategic roadmap for enhancing student experiences, encompassing both Student and Academic Success teams. • Student Retention and Satisfaction: Drive student retention, satisfaction, and academic success through high-touch support and datadriven decision-making. • Stakeholder Collaboration: Collaborate closely with stakeholders to identify and address emerging trends, needs, and opportunities in the education landscape. • Forecasting resource level: Manage and develop resource planning tools and strategies, to ensure online programmes have the required level of support in both Academic and Student Success. • Streamlined department: Coordinate student success and academic support services, ensuring effective communication and collaboration. Operational Leadership and Process Enhancement • Process Design and Implementation: Design and implement procedures and processes to ensure high quality support services for online learners, streamline student support, academic management, and success tracking adhering to school policies and sector regulations. Once defined establish mechanisms and culture to improve operational processes over time. • Operational Management: Oversee the endto-end operational management of Student and Academic Success teams, driving efficiency, quality, and alignment with organisational goals. • Continuous Improvement: Champion positive change and continuous improvement efforts, utilising industry best practices to elevate service levels. • Documentation and Compliance: Champion a culture of comprehensive documentation, ensuring the encapsulation of team knowledge and insights. Continuously enhance processes while upholding strict adherence to established protocols and regulations. Tutoring and Academic Engagement Team Development and Training • Resource Planning: Manage and provide resource planning including succession planning for Head Tutors, Tutors, and Faculty engagement within Oxford Saïd Online programmes. • Leadership and Engagement: Promote high performance and engagement within the team, ensuring growth and commitment. • Personnel Management: Manage the recruitment (including outreach), hiring, contracting, training, and scheduling of tutors and academic support personnel, ensuring seamless academic assistance for participants. • Innovation: Lead projects, including metacognition initiatives, that enhance participant learning and academic integration. • Faculty Live Sessions within live sessions, enriching discussions, and participant engagement. • Coaching: Provide coaching, promoting participant development and enriching academic experiences. • Assignment Management: Supervise the marking of graded assignments by tutors, guaranteeing compliance with audit and quality assurance measures, and handling appeals as required. Student Success Management • Strategic Management: Spearhead the strategic management of participant-related aspects throughout Oxford Saïd Online, driving holistic support and growth measures. • Measurement Mechanisms: Devise and implement mechanisms to measure participant success, utilising data-driven insights for targeted coaching and continuous improvement. • Operational Planning: Manage and provide operational and resource planning with the support of the Customer Success Officer for a team of Participant-Facing Customer Success Advisors within Oxford Saïd Online programmes. • Training and Development: Provide training and development for the team and tutors, including subject literacy. • Culture of Innovation: Foster a culture of continuous improvement and innovation within the Student Experience Team. Selection criteria Essential selection criteria • Considerable demonstrated leadership experience, specifically focusing on student experience, academic management, and online education. • A proven track record of successfully driving student retention, satisfaction, and academic outcomes through personalised support and process enhancements. • Strong proficiency in adopting a data-driven mindset, showcasing the ability to analyse insights and translate them into actionable strategies that positively impact student experiences. • Excellent communication skills, including the capacity to build strong relationships and collaborate effectively with a diverse array of stakeholders. • Strong familiarity with educational technologies and Virtual Learning Environments (VLEs), enabling effective navigation and utilisation of digital tools to enhance student experiences and engagement. • Familiarity with emerging trends in education, technology, and student support, contributing to an innovative approach to enhancing the student experience. • Familiarity with change management and process optimisation methodologies, contributing to the ongoing enhancement of operations. • Expertise in the field of online education, and/or coupled with familiarity in academic administration processes and strategies for student success. • A client-facing orientation, with experience of delivering the highest level of quality and customer service, in line with Oxford’s prestigious brand. • Demonstrated experience in fostering an entrepreneurial mindset and creating operational structures from inception. Proven ability to approach challenges creatively, adapt to changing circumstances, and drive the establishment of efficient processes and systems in a growing and dynamic environment. Desirable selection criteria • Proven experience in effective recruitment strategies, including sourcing candidates through platforms like LinkedIn, leveraging networks, and contributing to succession planning efforts • Understanding of innovative pedagogical practices and curriculum design. • Offers experience working within the higher education sector, ideally in a commercial capacity, showcasing an understanding of the unique dynamics and challenges of the industry. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your rightto-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employmentchecks About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe’s most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 1520 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/ organisation. Saïd Business School Saïd Business School blends the best of new and old. We are a vibrant and innovative business school, but yet deeply embedded in an 800 year old world-class university. We create programmes and ideas that have global impact. We educate people for successful business careers, and as a community seek to tackle world-scale problems. We deliver cutting-edge programmes, including the highly regarded MBA, Executive MBA, a number of specialist MScs, a portfolio of custom and open programmes, and accredited diplomas for executives, and we undertake ground-breaking research that transform individuals, organisations, business practice, and society. We are an international and outward looking School with our programme participants coming from more than 50 countries. We seek to be a world-class business school community, embedded in a world-class University, tackling world-scale problems. Further information about Saïd Business School is available at www.sbs.oxford.edu The School holds a bronze Athena Swan award to recognise advancement of gender equality: representation, progression and success for all. Social Sciences The School is a department within the Social Sciences Division, one of four academic Divisions in the University, each with considerable devolved budgetary and financial authority; and responsibility for providing a broad strategic focus across its constituent disciplines. The Social Sciences Division represents the largest grouping of social sciences in the UK: home to a number of outstanding departments and to the internationally ranked Law Faculty; all are committed to research to develop a greater understanding of all aspects of society, from the impact of political, legal and economic systems on social and economic welfare to human rights and security. That research is disseminated through innovative graduate programmes and enhances undergraduate courses. For more information please visit https://www.socsci.ox.ac.uk/ How to apply If you need help Applications are made through our erecruitment system and you will find all the information you need about how to apply on our Jobs website https://www. jobs.ox.ac.uk/how-to-apply. Help and support is available from: Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants). Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of illhealth/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). https://hrsystems. admin.ox.ac.uk/recruitmentsupport If you require any further assistance please email HR.recruitment@sbs.ox.ac.uk. To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our e-recruitment system to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/ jobapplicant-privacy-policy. The University’s Policy on Data Protection is available at: https://compliance. admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for all academic posts and some academic-related posts. The University has adopted an EJRA of 30 September before the 69th birthday for all academic and academic-related staff in posts at grade 8 and above. The justification for this is explained at: https://hr.admin.ox.ac.uk/theejra For existing employees, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra There is no normal or fixed age at which staff in posts at grades 1–7 have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Oxford Saïd Exclusive Benefits Pay increases Wellbeing initiatives The University salary and grading structure allows for annual incremental progression until a scale-bar point is reached. This incremental progression is automatic. The Business School runs an annual Wellbeing Day for all staff. In addition to this, there is yoga, healthy food deliveries, health MOTs and a range of other ad hoc programmes Our excellent catering facilities provide a high standard of food, including healthy eating and vegetarian options at a subsidised cost. Staff Summer and Christmas parties Oxford Saïd like to reward all of their staff for their great work and their Christmas and Summer parties are our way of saying thank you. The Christmas party is for all staff and the summer party is for staff and their immediate family members, because we know how important family is to all of us. Employee Assistance provider Validium is an employee assistance and wellbeing consultancy that works in partnership the Business School to provide staff and their immediate family with a free 24-hour per day helpline providing confidential information and counselling services on personal issues. University of Oxford Benefits Annual leave 38 days (inc. public holidays) Long service additional annual leave – up to 5 days per annum, pro rata for part time employees. Previous service within higher education sector can be recognised. An additional scheme enables staff to request to purchase up to 10 additional days in each holiday year. Pension If you are on an academic or academic related pay scale (grade 6 or above), you are automatically a member of USS. Employer contribution is 21.4% and Employee contribution is 9.8%. If you are on a pay scale other than academic or academic related (grade 1-5) you are automatically a member of OSPS. Employee contribution can be between 4%- 8% and Employer contribution 6%-10%. NUS Extra discount card All University staff can purchase a card for £12 for 12 months (£22 for 2 years, £32 for 3 years) which gives access to numerous exclusive offers and discounts from many popular retailers. University discounts Wide range of discounts from external companies using a university card. University Club Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Access to Oxford buildings Free access to a number of Oxford colleges, Botanic Gardens, Harcourt Arboretum, Wytham Woods and discount at numerous restaurants/shops. Saïd Business School University of Oxford Park End Street All information is correct at the time of going to press. Oxford, OX1 1HP United Kingdom www.sbs.oxford.edu Please check our website for the most up-todate information. Saïd Business School, University of Oxford """^^ . "valid through (0..1)"@en . "comment" . "logo" . . . "00000000"^^ . _:N8665b9459b4b4edc98568750962b02d3 "University of Oxford" . . "false"^^ .