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Information Communication Technology Support Team
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Past vacancies at the University of Oxford
**Join Us at the University of Oxford: Transforming Global Challenges into Solutions** Are you ready to embark on an extraordinary journey? The University of Oxford is a beacon of knowledge and a global leader in research, committed to addressing critical worldwide challenges, from reducing carbon emissions to creating life-saving vaccines during pandemics. We invite you to become part of our remarkable team. We have an exciting opportunity to join the **IT Services Department** as a Data Centre Services Technical Leader working primarily office-based but with some hybrid working possible. **Why Choose Us** Join the University of Oxford and prioritize your well-being while contributing to ground-breaking research. We offer an array of benefits, including: * **30 days of annual leave:** You'll enjoy a generous vacation package along with public holidays. * **Flexible hybrid working:** Experience work-life balance with our adaptable working arrangements. * **Personal and professional growth:** Unlock extensive development opportunities and personalized plans for your career. * **Childcare support:** We provide comprehensive childcare services to ease the demands of working parents. * **Family support:** Benefit from our generous maternity, adoption, paternity, and shared parental leave schemes. * **Secure your financial future:** We offer an excellent contributory pension scheme. * **Promote wellbeing:** Subsidized membership at the University Sports Centre and a cycle loan scheme encourage a healthy lifestyle. * **Convenient transportation:** Save on bus travel with discounted bus travel and Season Ticket travel loans. **About the Role** In this role, you will: * **Provide Technical Leadership:** Lead the technical strategy and ensure sustainability and availability goals for data centres and major communication rooms (MCR). * **Drive Continuous Improvement:** Play a significant role in the ongoing enhancement of these facilities for the University. * **Collaborate and Communicate:** Engage with staff in various roles to explain strategic and sustainable approaches to data centre systems. * **Guide University Strategy:** Offer advice and guidance to other parts of the University, contributing to the scoping and implementation of the University’s research computing strategy. * **Be a Technical Contributor:** Actively participate in the day-to-day technical delivery of services and supporting platforms as a valued member of our service team. **About You** To thrive in this dynamic role, you should: * **Demonstrate Data Centre Expertise** : Show a proven track record of data centre operations and mechanical and electrical (M&E) systems. * **Lead with Technical Excellence:** Exhibit experience in providing technical leadership within an enterprise IT environment. * **Champion Sustainability:** Prove your commitment to delivering sustainable Data Centre, HPC, and large machine room provision and support. * **Communicate Effectively:** Possess excellent communication skills to convey technical concepts to diverse audiences. **Additionally, you might have:** * **Relevant Qualification** : A recognized qualification in Mechanical Engineering, Electrical Engineering, or a related field. * **Design Standards Familiarity** : Knowledge of relevant design standards, such as ISO/IEC 22237/BS EN 50600 series. * **University IT Services Experience** : Previous experience in delivering IT services within a university environment. In everything you will be someone who strives for excellence and enjoys providing a high quality, sustainable service. You will also have a positive, flexible attitude and be adaptable in your work. **Application Process** You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The **closing date** for applications is **Wednesday 22 November at 12:00 noon**
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Join Us at the University of Oxford: Transforming Global Challenges into Solutions Are you ready to embark on an extraordinary journey? The University of Oxford is a beacon of knowledge and a global leader in research, committed to addressing critical worldwide challenges, from reducing carbon emissions to creating life-saving vaccines during pandemics. We invite you to become part of our remarkable team. We have an exciting opportunity to join the IT Services Department as a Data Centre Services Technical Leader working primarily office-based but with some hybrid working possible. Why Choose Us Join the University of Oxford and prioritize your well-being while contributing to ground-breaking research. We offer an array of benefits, including: 30 days of annual leave: You'll enjoy a generous vacation package along with public holidays. Flexible hybrid working: Experience work-life balance with our adaptable working arrangements. Personal and professional growth: Unlock extensive development opportunities and personalized plans for your career. Childcare support: We provide comprehensive childcare services to ease the demands of working parents. Family support: Benefit from our generous maternity, adoption, paternity, and shared parental leave schemes. Secure your financial future: We offer an excellent contributory pension scheme. Promote wellbeing: Subsidized membership at the University Sports Centre and a cycle loan scheme encourage a healthy lifestyle. Convenient transportation: Save on bus travel with discounted bus travel and Season Ticket travel loans. About the Role In this role, you will: Provide Technical Leadership: Lead the technical strategy and ensure sustainability and availability goals for data centres and major communication rooms (MCR). Drive Continuous Improvement: Play a significant role in the ongoing enhancement of these facilities for the University. Collaborate and Communicate: Engage with staff in various roles to explain strategic and sustainable approaches to data centre systems. Guide University Strategy: Offer advice and guidance to other parts of the University, contributing to the scoping and implementation of the University’s research computing strategy. Be a Technical Contributor: Actively participate in the day-to-day technical delivery of services and supporting platforms as a valued member of our service team. About You To thrive in this dynamic role, you should: Demonstrate Data Centre Expertise: Show a proven track record of data centre operations and mechanical and electrical (M&E) systems. Lead with Technical Excellence: Exhibit experience in providing technical leadership within an enterprise IT environment. Champion Sustainability: Prove your commitment to delivering sustainable Data Centre, HPC, and large machine room provision and support. Communicate Effectively: Possess excellent communication skills to convey technical concepts to diverse audiences. Additionally, you might have: Relevant Qualification: A recognized qualification in Mechanical Engineering, Electrical Engineering, or a related field. Design Standards Familiarity: Knowledge of relevant design standards, such as ISO/IEC 22237/BS EN 50600 series. University IT Services Experience: Previous experience in delivering IT services within a university environment. In everything you will be someone who strives for excellence and enjoys providing a high quality, sustainable service. You will also have a positive, flexible attitude and be adaptable in your work. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is Wednesday 22 November at 12:00 noon
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Job Description _________________________________________________________________________ Summary Job title Data Centre Services Technical Leader Division University Administrative Services (UAS) Department IT Services Location Central Oxford. The Department operates a hybrid working policy, with a pattern of onsite and remote working to be agreed with the line manager. Grade and salary Grade 9: £52,815 - £61,198 per annum with a discretionary range up to £66,857 Hours Full time Contract type Permanent Reporting to Data Centre and Network Operations (DCNO) Team Leader Vacancy reference 168716 Additional information Whilst this is a full-time post, we welcome applications from candidates who wish to work part-time (minimum 30 hours/0.8 FTE and/or flexibly). The role This post provides technical leadership for the data centres and major comms rooms managed by IT Services. The post holder works closely with other technical leaders. The postholder takes a leading role in defining technical strategy, design, development, sustainability, delivery, management and the continual improvement of systems providing IT services to the University. The post holder will be expected to work across a number of technologies and systems, as well as engaging with stakeholders, architects, colleagues and 3rd party suppliers to define strategic, sustainable technical approaches to platforms, systems integration (e.g., data centre/comms room monitoring, shutdown and access control software), and data centre operations management. The postholder contributes to both service delivery and service development – the latter via projects or similar activities. The postholder will be required to provide technical oversight or coordination for a project, ensuring that technical elements meet the delivery requirements. The role encompasses a combination of technical architecture, technical expertise and technical coordination. The postholder is expected to participate in the day-to-day technical delivery of services and supporting platforms as a member of a service team. The postholder is also expected to contribute technical expertise and consultancy to other parts of the University, including in the scoping and implementation of the University’s research computing strategy. Responsibilities Technical Strategy and Planning • Provide technical leadership for assigned areas and commensurate with expertise, including developing technical and sustainability strategies for data centres, and comms rooms, together with roadmaps within Infrastructure Services and the wider University. • Define and drive strategic technical approaches to data centre platforms, system integration, and data centre operations management, in collaboration with other technical leaders, third party suppliers and colleagues from other groups within IT Services and the wider University. • Contribute expertise to technical leadership forums in conjunction with the Enterprise IT Architect. • Contribute to the formation of University IT policies and designs systems to ensure their secure, sustainable and resilient implementation. Systems Delivery • Be responsible for the management and development of assigned Data Centre infrastructure, platforms or applications, proactively advising the team leader and/or group head of risks, issues and necessary upgrades to improve resilience and sustainability. • Take a leading role in the design, selection, provisioning, installation, and configuration of data centre related systems, software, and infrastructure. • Plan and deploy data centre system and application upgrades, security patches, infrastructure and other advanced system management tasks. • Integrate data centre related systems using specialist M&E expertise and advise users on best practice in using data centre systems. • Coordination in response to major incidents and problems including coordinating the work of several team members and colleagues as appropriate. • Contribute to operational technical documentation. Service Design & Development • Provide technical leadership and practical contribution to service development activities, including projects, commensurate with expertise, including overseeing design and/or delivery to technical specifications and technical strategy and sustainability within Infrastructure Services and the wider Department. • Contribute to the Infrastructure Services project delivery team as required. • Participate in the Solutions Design Authority and similar bodies as required. • Coordinate the implementation of technical designs as specified; and be a liaison point between service development and delivery teams. • Contribute to project planning to ensure non-functional and technical implementation requirements are fully captured and costed; and advise project managers on technical risk and issues arising during the analysis and delivery phases of a project. Job Description 168716 - Data Centre Services Techincal LeaderData Centre Services Technical Leader 2 Engagement • Lead technical project teams and mentor technical staff within the team. • Contribute technical expertise and consultancy, working with other technical leaders, to the wider collegiate University as required. • Present, in written or oral form, complex technical issues and strategic matters to governing committees and other University bodies. • Establish and chair, when required, technical strategy working groups and similar bodies. Personal Development • Maintain in-depth technical knowledge of industry trends and other assigned areas, including developments, trends and emerging technologies; take advantage of appropriate development opportunities; and advise the University on changes to the technology landscape. • Undertake such other duties as may be assigned in the light of the post-holder’s knowledge and experience. Other activities • The role holder will be expected to participate in the group's various activities within IT Services and across the University in promoting technical awareness and best practice. • Assist with short listing and technical interviews during the recruitment of new staff. • Data Centre Services is an expanding and evolving area and further opportunities and responsibilities are expected to arise in the future. Selection criteria Essential selection criteria 1. Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduate. 2. Demonstrable experience of data centre operations and knowledge of relevant mechanical and electrical (M&E) systems underpinning enterprise data centres (including those supporting high performance computational platforms). 3. Demonstrable experience of providing technical leadership within an enterprise IT environment. 4. Established experience in, and understanding of, delivery of sustainable Data Centre and large machine room design, implementation, and management. 5. Experience and demonstrable ability to lead or contribute to the development and delivery of sustainable technical designs for an onsite or off-site data centres, from requirements through to final architecture, in collaboration with technical architects, other technical leaders, and suppliers. 6. Demonstrable experience of playing a leading role in the technical delivery and management of enterprise-level data centre systems, and security, together with the skills and knowledge to ensure conformance with agreed levels of availability. 7. Proven experience of working with third-party suppliers of products (hardware and software) and services in conjunction with in-house teams, to provide integrated and seamless delivery of technical solutions. 8. Excellent analytical, decision-making and communications skills, with the ability to evaluate, recommend, and present complex technical options at senior management level. 9. Demonstrable experience of organising a busy and varied workload requiring self-motivation and excellent time management skills. Job Description 168716 - Data Centre Services Techincal LeaderData Centre Services Technical Leader 3 Desirable selection criteria 1. Demonstrable experience of applying practical methodologies for both IT project and service management. 2. A recognised qualification in Mechanical Engineering, Electrical Engineering or a relevant discipline 3. Familiarity with relevant design standards e.g. ISO/IEC 22237/BS EN 50600 series. 4. Experience of delivering IT services within a university environment. 5. Expertise in delivering cross-vendor integration and a good understanding of open standards. 6. Demonstrable experience of contributing to the design and operation of a mix of data centres or comms rooms -- from 10-100s racks in an enterprise environment. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks Hazard-specific / Safety-critical duties This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service, and the offer of employment will be subject a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows: • Working at heights • Lone Working • Work in hot or cold environments • Driving on University business [Not essential] • Regular manual handling About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university Job Description 168716 - Data Centre Services Techincal LeaderData Centre Services Technical Leader 4 spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT Services The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and highperforming IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 3 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ The University of Oxford is a member of the Athena SWAN Charter and holds an institutional Bronze Athena SWAN award. University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the central administrative departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk Job Description 168716 - Data Centre Services Techincal LeaderData Centre Services Technical Leader 5 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application, you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Help and support is available from: https://hrsystems.admin.ox.ac.uk/recruitment-support If you require any further assistance, please email recruitment.support@admin.ox.ac.uk. To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our e-recruitment system to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Job Description 168716 - Data Centre Services Techincal LeaderData Centre Services Technical Leader 6 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82, which with effect from 1 October 2023 will be 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Description 168716 - Data Centre Services Techincal LeaderData Centre Services Technical Leader 7 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Job Description 168716 - Data Centre Services Techincal LeaderData Centre Services Technical Leader 8
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