Service Desk Analyst
comment: Are you ready to join a world-class institution and be part of a dynamic IT Services department at the University of Oxford? We're looking for a talented Service Desk Analyst to join our dedicated team on the central IT Service Desk. IT Services is a key department that ensures the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. The central IT Service Desk provides first line support to all areas of the organisation, managing enquires via telephone, online enquiries and remote support. In this team, each member works to demonstrate the skills and expertise to provide a consistent, high quality single point of contact whilst maintaining customer satisfaction. Why Choose Us At the University of Oxford, we prioritise our employees' wellbeing. We offer a range of benefits, including: 30 days of annual leave (plus the 8 public holidays) Extensive personal and professional development plans and opportunities to foster growth A comprehensive range of childcare services An excellent contributory pension scheme Subsidised membership of the University Sports Centre Bicycle loan, repair and purchasing schemes Discounted bus & train passes schemes and Season Ticket travel loans Car benefit scheme for electric and ultra-low emissions vehicles A departmental hybrid working policy, with a pattern of onsite and remote working Moreover, the University hosts a wide array of social groups and sports clubs, making your experience here about much more than just work. About the Role: As a Service Desk Analyst, you will: Provide first line support to members of the University, handling enquires via telephone, online and remote support. Act as a customer champion, signposting and providing specialist advice and support for a broad range of IT related issues. Work together as part of a team to share knowledge and deliver a consistent service, adhering to de…
further particulars: Job Description 169370 - Service Desk Analyst
internal applications only: false
contact: Alex Purbrick
based near: 55 Little Clarendon Street
application opening date: 2023-11-20T09:00:00+00:00
application closing date: 2023-12-04T12:00:00+00:00
comment: Are you ready to join a world-class institution and be part of a dynamic IT Services department at the University of Oxford? We're looking for a talented Service Desk Analyst to join our dedicated team on the central IT Service Desk. IT Services is a key department that ensures the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. The central IT Service Desk provides first line support to all areas of the organisation, managing enquires via telephone, online enquiries and remote support. In this team, each member works to demonstrate the skills and expertise to provide a consistent, high quality single point of contact whilst maintaining customer satisfaction. **Why Choose Us** At the University of Oxford, we prioritise our employees' wellbeing. We offer a range of benefits, including: * 30 days of annual leave (plus the 8 public holidays) * Extensive personal and professional development plans and opportunities to foster growth * A comprehensive range of childcare services * An excellent contributory pension scheme * Subsidised membership of the University Sports Centre * Bicycle loan, repair and purchasing schemes * Discounted bus & train passes schemes and Season Ticket travel loans * Car benefit scheme for electric and ultra-low emissions vehicles * A departmental hybrid working policy, with a pattern of onsite and remote working Moreover, the University hosts a wide array of social groups and sports clubs, making your experience here about much more than just work. **About the Role:** As a Service Desk Analyst, you will: * Provide first line support to members of the University, handling enquires via telephone, online and remote support. * Act as a customer champion, signposting and providing specialist advice and support for a broad range of IT related issues. * Work together as part of a team to share knowledge and deliver a co…
notation: 169370
organization part: IT Services
subject: support-technical
type: Vacancy
spatial: Dartington House, Little Clarendon Street, Oxford, OX1 2HS
salary: Standard Grade 5: £28,759 - £33,966
formal organization: University of Oxford

Job Description 169370 - Service Desk Analyst
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value: Job Description _________________________________________________________________________ Summary Job title Service Desk Analyst Division University Administration and Services (UAS) Department IT Services Location Central Oxford. The Department operates a hybrid working policy, with a pattern of onsite and remote working to be agreed with the line manager. Office Address: Dartington House, Little Clarendon Street, Oxford OX1 2HS Grade and salary Grade 5: £28,759 - £33,966 with a discretionary range up to £37,099 per annum Hours Full Time Contract type Permanent Reporting to Service Desk Team Leader Vacancy reference 169370 Additional information While this is a full-time post, we also welcome applications from candidates who wish to work part-time (minimum 30 hours/0.8 FTE) and/or flexibly The role The central IT Service Desk provides the principal point of contact for IT queries from professional staff, IT Support Officers, academics and students in colleges and departments. The service desk plays a key customer advocacy role, delivering services to support customer needs and inform IT services objectives. The team act as customer champions, signposting and providing specialist advice and support for a broad range of IT related issues. Reporting to one of two Team Leaders, the Service Desk Analyst (SDA) works alongside others with responsibility for knowledge management, self-help, self-service and related IT service management processes. SDAs work together as a team to share knowledge and deliver a consistent service, adhering to departmental processes and procedures. They take ownership of customer queries via incidents and requests and are required to collaborate with colleagues within IT Services and beyond in order ensure appropriate and timely solutions. This is a fast paced and varied role, requiring excellent customer service skills as well as a broad range of IT knowledge. Responsibilities • Provide advice and support to customers by telephone or online w…

7-19 Banbury Road
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