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Visitor Experience Duty Manager
application opening date: 2024-01-02T09:00:00+00:00
type: Vacancy
application closing date: 2024-01-16T12:00:00+00:00
salary: Standard Grade 4: £25,138 per annum (pro-rata)*
spatial: Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH
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further particulars: 170300 Job Description and selection criteria.pdf
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formal organization: University of Oxford
comment: About the role We are seeking to appoint a proactive and enthusiastic Visitor Experience Duty Manager to lead the Visitor Experience Assistant (VEA) and volunteer teams in providing our visitors with a world-class museum experience. You will also support our security operation by ensuring that public areas are always efficiently staffed and that the team is well trained, motivated and managed. This is a permanent, variable hours post. Shifts will be offered on an ad hoc basis (approximately 1-4 days per month) and availability at weekends and bank holidays, and some weekdays and late night events, will be required. This role involves lifting, carrying and moving objects (with or without adaptations) which on occasion may by heavy. All necessary health and safety training will be provided. About you Do you have a passion for working in a visitor facing environment? Do you have strong interpersonal and leadership qualities, with experience in de-escalating situations and managing difficult customers with tact and diplomacy? Do you have an understanding of workplace health and safety? Yes? Apply now and become a vital part of our team! What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days of annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans More information is available at https://hr.admin.ox.ac.uk/staff-benefits Diversity Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. How to apply You will be requi…
comment: **About the role** We are seeking to appoint a proactive and enthusiastic Visitor Experience Duty Manager to lead the Visitor Experience Assistant (VEA) and volunteer teams in providing our visitors with a world-class museum experience. You will also support our security operation by ensuring that public areas are always efficiently staffed and that the team is well trained, motivated and managed. This is a permanent, variable hours post. Shifts will be offered on an ad hoc basis (approximately 1-4 days per month) and availability at weekends and bank holidays, and some weekdays and late night events, will be required. This role involves lifting, carrying and moving objects (with or without adaptations) which on occasion may by heavy. All necessary health and safety training will be provided. **About you** Do you have a passion for working in a visitor facing environment? Do you have strong interpersonal and leadership qualities, with experience in de-escalating situations and managing difficult customers with tact and diplomacy? Do you have an understanding of workplace health and safety? Yes? Apply now and become a vital part of our team! **What We Offer** As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * An excellent contributory pension scheme * 38 days of annual leave * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and Season Ticket travel loans More information is available at https://hr.admin.ox.ac.uk/staff-benefits **Diversity** Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. **…
subject: support-technical
contact: Recruitment Team

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170300 Job Description and selection criteria.pdf
value: Job description and selection criteria Job title Visitor Experience Duty Manager Division Gardens, Libraries and Museums (GLAM) Department Ashmolean Museum Location Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH Grade and salary Grade 4.1: £25,138 per annum (pro-rata)* Hours Variable Hours Contract type Permanent Reporting to Deputy Head of Visitor Experience and Volunteer Manager Vacancy reference 170300 This role involves interacting with visitors, volunteers and the front of house team while moving around galleries. The ability to stand and walk for prolonged periods is required, since there is limited opportunity to sit during the shift. This role involves lifting, carrying and moving objects (with or without adaptations) which on occasion may by heavy. All necessary health and safety training will be provided. Additional information This job includes varied working patterns which will include working alone or in part of a team. You are required to submit a CV and a supporting evidence form (or supporting statement) with your application, outlining how you meet each of the selection criteria for the role (see the ‘How to Apply’ section for further details). Please contact the recruitment team if you require the job description in an alternative format. *An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 4 salary scale. Closing date 12.00 midday GMT/BST Tuesday 16th January 2024 Job description Overview of the role As a Visitor Experience Duty Manager you will supervise and lead the largest team in the Museum. Your role will be supported by department Supervisors and the Head and Deputy Head of Visitor Experience to ensure you can deliver the key aims of the Visitor Experience Team and overall Museum Strategy. You will be responsible for ensuring that our team of Visitor Experience Assistants (VEAs) provide an exceptional service to all of our visitors. You will also s…
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