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CRM Service Desk Analyst
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comment: The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. The Development and Alumni Relations Systems team (DARS) manages the university’s dedicated fundraising CRM System, specifically created for Higher Education. This comprehensive tool is used by development and alumni relations experts across the University, serving Colleges, Departments, and central University offices. It forms the foundation of fundraising efforts for various teams. The CRM Service Desk Analyst (known internally as DARS Service Desk Officer) plays a crucial role in the DARS team. Their main responsibility is to coordinate and provide support and assistance to users across the collegiate University, ensuring that their technical issues are addressed, to deliver quick and effective solutions that enhance the overall user experience and that they are satisfied with the services they receive. With over 500 users across the University and more than 50 colleges and departments, this is a vital role that offers a wide variety of interesting challenges and the opportunity to be involved in many different aspects of the university. About the Role • The primary responsibility of the DARS Service Desk Analyst is to be the first line support for all CRM users across the collegiate university, coordinating and providing technical support and assistance to end-users. • They are responsible for troubleshooting and resolving technical and software problems and involving relevant specialist colleagues if required, ensuring prompt query resolution. • They are also responsible for documenting and maintaining records and reports on all support requests and resolutions, to inform future training and systems development. To Be Successful You’ll Need: • A logical approach to problem solving, a…
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contact: Meraj Huda
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application opening date: 2024-01-23T09:00:00+00:00
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comment: The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. The Development and Alumni Relations Systems team (DARS) manages the university’s dedicated fundraising CRM System, specifically created for Higher Education. This comprehensive tool is used by development and alumni relations experts across the University, serving Colleges, Departments, and central University offices. It forms the foundation of fundraising efforts for various teams. The CRM Service Desk Analyst (known internally as DARS Service Desk Officer) plays a crucial role in the DARS team. Their main responsibility is to coordinate and provide support and assistance to users across the collegiate University, ensuring that their technical issues are addressed, to deliver quick and effective solutions that enhance the overall user experience and that they are satisfied with the services they receive. With over 500 users across the University and more than 50 colleges and departments, this is a vital role that offers a wide variety of interesting challenges and the opportunity to be involved in many different aspects of the university. **About the Role** • The primary responsibility of the DARS Service Desk Analyst is to be the first line support for all CRM users across the collegiate university, coordinating and providing technical support and assistance to end-users. • They are responsible for troubleshooting and resolving technical and software problems and involving relevant specialist colleagues if required, ensuring prompt query resolution. • They are also responsible for documenting and maintaining records and reports on all support requests and resolutions, to inform future training and systems development. **To Be Successful You ’ll Need:** • A logical approach to problem s…
application closing date: 2024-02-07T12:00:00+00:00
further particulars: CRM Service Desk Analyst

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value: Job Description _________________________________________________________________________ Summary Job title CRM Service Desk Analyst (known internally as DARS Service Desk Officer) Division University Administration & Services Department Development Office Location University Offices, Wellington Square, Oxford OX1 2JD, but you may be able to agree a pattern of regular remote working with your line manager. Grade and salary Grade 5: £28,795 - £33,966 per annum with possible extension to £37,099 Hours Full time (36 hours) Contract type Permanent Reporting to DARS User Engagement Team Lead Vacancy reference 170533 Additional information Applications are welcome and encouraged from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply. The Development Office is committed to equality and values diversity. Development Office The role of the University’s Development Office is to help secure philanthropic support for the University. The Development Office works in partnership with academic and development colleagues throughout the collegiate University to build enduring relationships with external constituencies – including alumni, non-alumni, corporate and foundation donors – and to increase financial support for agreed academic priorities. The Development Office is led by Liesl Elder, Chief Development Officer, who reports to the Pro-Vice-Chancellor for Development and External Affairs. The Development Office is part of the central administrative departments of the University, collectively known as University Administration and Services (UAS) and works closely with the offices responsible for Alumni Relations, International Strategy, Public Affairs and Finance. In 2019, the University and the colleges completed the Oxford Thinking Campaign, which raised £3.34bn, and is the most successful fundraising campaign in higher education in Europe. The University is currently planning its next major campaign, and as a m…

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