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IT Support Officer
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further particulars: Job Description 170534 - IT Support Officer
comment: **Join Us as an IT Support Officer** Located in the heart of Oxford on Banbury Road, the University of Oxford offers a dynamic and intellectually stimulating environment, renowned worldwide for its excellence in research and innovation. From spearheading initiatives to combat climate change to developing ground-breaking vaccines, our work addresses pressing global challenges, making a real difference in the world. **Why Join Us?** At the University of Oxford, we prioritize the well-being of our employees, offering a range of benefits including: * **Generous Contributory Pension Scheme** * **38 Days Annual Leave** * **Comprehensive Childcare Services** * **Family Leave Schemes** * **Cycle Loan Scheme** * **Discounted Bus Travel and Season Ticket Travel Loans** Moreover, we foster a vibrant community with numerous social groups and sports clubs, providing opportunities for personal growth and development beyond the workplace. **About the Role** Joining our IT Services Department as an IT Support Officer, you'll play a crucial role in ensuring the reliability and performance of our IT infrastructure. Based in the Desktop Services Team within the Customer Services Group, you'll provide second-level technical support for users of our Managed Desktop Service. Responsibilities include: * Responding to IT incidents and service requests, contributing to the development of technical documentation, and troubleshooting issues effectively. * You'll collaborate closely with team members and the Service Desk, delivering support via phone and remote tools. * Flexibility, motivation, and professionalism are key as you interact with colleagues across various departments, maintaining a high level of service at all times. **About You** * We're seeking individuals passionate about delivering exceptional customer service and professional IT support. * As a team player comfortable working independently, you'll demonstrate a desire to learn new skills and deliver solutions promptly and con…
application opening date: 2024-02-02T09:00:00+00:00
comment: Join Us as an IT Support Officer Located in the heart of Oxford on Banbury Road, the University of Oxford offers a dynamic and intellectually stimulating environment, renowned worldwide for its excellence in research and innovation. From spearheading initiatives to combat climate change to developing ground-breaking vaccines, our work addresses pressing global challenges, making a real difference in the world. Why Join Us? At the University of Oxford, we prioritize the well-being of our employees, offering a range of benefits including: Generous Contributory Pension Scheme 38 Days Annual Leave Comprehensive Childcare Services Family Leave Schemes Cycle Loan Scheme Discounted Bus Travel and Season Ticket Travel Loans Moreover, we foster a vibrant community with numerous social groups and sports clubs, providing opportunities for personal growth and development beyond the workplace. About the Role Joining our IT Services Department as an IT Support Officer, you'll play a crucial role in ensuring the reliability and performance of our IT infrastructure. Based in the Desktop Services Team within the Customer Services Group, you'll provide second-level technical support for users of our Managed Desktop Service. Responsibilities include: Responding to IT incidents and service requests, contributing to the development of technical documentation, and troubleshooting issues effectively. You'll collaborate closely with team members and the Service Desk, delivering support via phone and remote tools. Flexibility, motivation, and professionalism are key as you interact with colleagues across various departments, maintaining a high level of service at all times. About You We're seeking individuals passionate about delivering exceptional customer service and professional IT support. As a team player comfortable working independently, you'll demonstrate a desire to learn new skills and deliver solutions promptly and consistently. Your commitment to keeping colleagues and users inf…
based near: Dartington House
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contact: Alex Purbrick
salary: Standard Grade 6: £32,332 - £38,205
type: Vacancy
spatial: Central Oxford
application closing date: 2024-02-19T12:00:00+00:00
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value: Job Description _________________________________________________________________________ Summary Job title IT Support Officer Division University Administration and Services Department IT Services Location IT Services, 13 Banbury Road, Oxford, OX2 6NN Grade and salary Grade 6: £32,332 - £38,205 per annum with a discretionary range up to £41,732 Hours Full time Contract type Permanent Reporting to Team Lead Vacancy reference 170534 Additional information Job description Overview of the role The role resides in the Desktop Services Team in the Customer Services Group in IT Services. The job holder provides 2nd level technical support to users of the Managed Desktop Service. This involves the key responsibilities of responding to IT incidents and service requests within agreed service standards, contributing to the development of and writing technical documentation, explaining services provided and troubleshooting problems as necessary. You will focus on delivering support via the phone or via the use of remote support tools and you are required to work closely with colleagues in the team as well as with members of the Service Desk who provide 1st line support. The job holder needs to be flexible, motivated and skilled, with a professional approach to provision of IT support services and is expected to work across all the supported departments, interacting with University staff at all levels. Responsibilities/Duties • Identify and repair hardware and software problems on Windows desktops (primarily Windows 10) such as virus infections, hardware failures, and incorrect network configuration and applications software configuration problems. • Deploy new and rebuild existing Windows desktops as required, using provided imaging and application deployment software tools. • User account setup configuration and management • Monitor the Desktop Services team queue in the Central Service Desk System, where possible, provide resolutions remotely or assign tickets (with full det…
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