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The Department for Continuing Education, offering inspiring and transformational courses from one of the world’s oldest and largest communities of part-time learners worldwide, is seeking a driven and ambitious communications professional to support the development and delivery of internal communications. Our vision for the Department is to be a global centre of excellence for Lifelong Learning and in doing so, we aim to foster a vibrant community amongst members of staff who can deliver the best teaching, research and support for learning. **About the role** Together with the support functions (HR, Operations, Marketing, Finance, etc.) and the Senior Leadership Team in the Department, you will advise, produce and collaborate to create engaging content, ensure timely distribution, and measure how the communications land with your audiences. You will have an affinity with aligning your tactical content creation to the broader strategic aims of the Department and these functions, and as such you need to have experience of: * Developing and delivering internal communications plans; measuring success and enhancing communications accordingly where required * Strategically choosing between push and pull channels, driving engagement across the Department, and ensuring the systems and processes support the communications goals * Setting up new communications channels, and knowing how to optimise the channel mix * Writing, designing and producing engaging and accessible content across a wide range of channels, including video, email briefings and events. This is a full-time role of 37.5 hours per week. It is a fixed term contract that will run for two years. Further information on this role can be found in the job description. **About you** To thrive in this role, you will have a keen and confident mindset, be self- motivated, have great collaboration skills and a strong affinity with digital communications. You are used to working in complex and ambiguous environments, with a wide range of stakeholders, and ideally you’ll have worked in higher education before. **About us** OUDCE provides opportunities for people from a wide variety of backgrounds to benefit from the University’s rich and unique resources. We are ambitious and forward-thinking, with a strong sense of identity and community. Our mission is to inspire people locally, nationally and globally by extending access to Oxford’s world-class teaching and resources through flexible and inclusive opportunities for study and research. Colleagues uphold the uphold the Mission, Vision and Values of the Department and actively promote a culture of equality, diversity and inclusion. **What we offer** Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including: * An excellent contributory pension scheme * 38 days’ annual leave * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Membership to a variety of social and sports clubs * Discounted bus travel and Season Ticket travel loans **Application process** You will be required to upload your CV and a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CV’s alone will not be considered. The closing date for applications is 12 noon on **1st March 2024.** Interviews will take place during week commencing **11th March 2024.** Bring your expertise to the University of Oxford and be a part of a community that values creativity, diversity, and excellence. _The University of Oxford is an equal opportunity employer and welcomes applications from individuals regardless of their background._
Description of Internal Communications Officer
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The Department for Continuing Education, offering inspiring and transformational courses from one of the world’s oldest and largest communities of part-time learners worldwide, is seeking a driven and ambitious communications professional to support the development and delivery of internal communications. Our vision for the Department is to be a global centre of excellence for Lifelong Learning and in doing so, we aim to foster a vibrant community amongst members of staff who can deliver the best teaching, research and support for learning. About the role Together with the support functions (HR, Operations, Marketing, Finance, etc.) and the Senior Leadership Team in the Department, you will advise, produce and collaborate to create engaging content, ensure timely distribution, and measure how the communications land with your audiences. You will have an affinity with aligning your tactical content creation to the broader strategic aims of the Department and these functions, and as such you need to have experience of: Developing and delivering internal communications plans; measuring success and enhancing communications accordingly where required Strategically choosing between push and pull channels, driving engagement across the Department, and ensuring the systems and processes support the communications goals Setting up new communications channels, and knowing how to optimise the channel mix Writing, designing and producing engaging and accessible content across a wide range of channels, including video, email briefings and events. This is a full-time role of 37.5 hours per week. It is a fixed term contract that will run for two years. Further information on this role can be found in the job description. About you To thrive in this role, you will have a keen and confident mindset, be self-motivated, have great collaboration skills and a strong affinity with digital communications. You are used to working in complex and ambiguous environments, with a wide range of stakeholders, and ideally you’ll have worked in higher education before. About us OUDCE provides opportunities for people from a wide variety of backgrounds to benefit from the University’s rich and unique resources. We are ambitious and forward-thinking, with a strong sense of identity and community. Our mission is to inspire people locally, nationally and globally by extending access to Oxford’s world-class teaching and resources through flexible and inclusive opportunities for study and research. Colleagues uphold the uphold the Mission, Vision and Values of the Department and actively promote a culture of equality, diversity and inclusion. What we offer Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including: An excellent contributory pension scheme 38 days’ annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Membership to a variety of social and sports clubs Discounted bus travel and Season Ticket travel loans Application process You will be required to upload your CV and a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CV’s alone will not be considered. The closing date for applications is 12 noon on 1st March 2024. Interviews will take place during week commencing 11th March 2024. Bring your expertise to the University of Oxford and be a part of a community that values creativity, diversity, and excellence. The University of Oxford is an equal opportunity employer and welcomes applications from individuals regardless of their background.
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DEPARTMENT FOR CONTINUING EDUCATION Rewley House, 1 Wellington Square, Oxford OX1 2JA Tel: +44 (0)1865 270360 Fax: +44 (0)1865 280151 personnel@conted.ox.ac.uk www.conted.ox.ac.uk _________________________________________________________________________ Job Description and Selection Criteria Job title Internal Communications Officer Department Continuing Education Location Rewley House, 1 Wellington Square, Oxford, OX1 2JA Grade and salary Grade 6: £32,332 - £38,205 per annum Hours Full time (37.5 hours) Contract type Fixed-term (two years from 1 March 2024) Reporting to Head of Marketing and Communications Vacancy reference 170692 The role This new role is designed to support all staff members of the OUDCE community to feel fully engaged with their role, their team, the Department and the University. Reporting to the Head of Marketing and Communications, the Internal Communications Officer will support the Marketing, HR and Senior Leadership teams with internal communications for all members of the Department including academics, researchers, sessional tutors, professional, administrative and support staff. The main duties of the post include: creating timely, clear and compelling content; optimising OUDCE communication channels; continually improving communication by evaluating target audiences’ interaction with messages and channels; curating the archive of past communications. Responsibilities Planning, brand and reporting • • • Working with key stakeholders including the Director of Finance and Administration, Interim Director of Operations, Head of Marketing and Communications and Head of HR, to develop an internal communications plan for the Department. Take responsibility for mapping audiences, messages and an annual schedule of core communications. Ensure that Departmental communications follow University guidelines on branding. Engage with a range of internal stakeholders and audiences to identify gaps in provision of resources and propose and implement improvements to internal communications • Use analytics to identify opportunities to increase the range and frequency of engagement and to establish and manage new communications channels where appropriate. • Evaluate and provide updates on internal communications activities and their impacts. Communications channels • Working with the IT, HR and Marketing teams, assemble and curate a range of support materials into a central online platform for internal use, to include: o Forms, resources and reports in regular use within the Department o Training resources, best practices and guidance in support of online teaching and presentation, improved audio/video and production quality o An expanded online staff ‘Facewall’, including a notifications system welcoming new arrivals o Current job vacancies o Organisational charts and facilities maps; o Departmental statistics, such as student numbers, demographics and feedback, tutor feedback, web analytics o An image library, including Departmental and University brand marks and style guides • Using an email platform such as Mailchimp, set up staff and other internal stakeholder mailing lists and establish a system for updating and maintenance working with the HR team • Ensure that scheduling of campaigns, messaging and events balance communication priorities without overloading of messages. • Explore, propose and, where requested, implement innovative ways to communicate with internal stakeholders that ensure message reach. These may include use of social media and other digital channels. Content development • Write engaging, accessible content for a range of internal communications purposes and different internal audiences • Coordinate, edit and publish a monthly internal staff newsletter • Working with the HR and Marketing Teams, create tailored communications for induction purposes • Work with the Marketing team to ensure that campaigns and projects are communicated to internal stakeholders in a relevant, timely and clear manner. Monitor, manage and disseminate feedback to relevant internal stakeholders, following up on actions and responses. Events • • Lead on administration, logistics and planning for Departmental staff and tutor events including the monthly all-staff forums and the annual OUDCE People Awards Support at occasional in-person external Departmental events such as Award Ceremonies as required. 2 Other communications responsibilities • Participate in the University’s Communication Community network and/or other relevant networks/groups in order to share information, promote best practice and ensure crossUniversity communications are coordinated. • Lead on any other internal communications projects as required by the Head of Marketing and Communications. The Department runs courses outside of normal office hours, including evenings and weekends. There is an expectation that staff will work additional hours when required, to support the smooth running of courses or events. Selection criteria Essential Ref. Criteria (Stage of the recruitment process when criteria will be Shortlisting Practical considered marked with ‘x’) Exercise Interview E1 Educated to degree level or equivalent professional experience. x E2 Extensive experience in digital communications, including media production x x E3 Proven experience in working with technical implementation of online platforms, and in organising and producing effective online content. x x E4 Demonstrable skill in creating an engaging online user experience x x E5 Excellent writing skills, with a proven ability to communicate complex concepts to a non-specialist audience. x x E6 Excellent interpersonal skills, including experience of stakeholder liaison at all levels within an organisation x x E7 Ability to work independently in a complex environment, taking initiative when necessary and prioritising effectively to meet deadlines. x x E8 Experience of working in a marketing or communications environment x x E9 Proficiency working with a range of computer-based and online applications, including cloud-based platforms and website content management systems. x x Excellent research and analytical skills, including the ability to interpret complex data. x E10 3 x x x Desirable Ref. Criteria Shortlisting Practical Exercise D1 Professional qualification in communications or marketing D2 Experience of working in higher education D3 Knowledge of the provision of lifelong learning and its constituents Interview x X x x Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. If you have previously worked for the University we will also verify key information such as your dates of employment and reason for leaving your previous role with the department/unit where you worked. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks 4 About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spinouts, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. Department for Continuing Education The Department for Continuing Education is one of the University’s largest departments and every year has circa 15,000 student enrolments on its courses and programmes. Our main areas of work are in continuing and professional education, and we engage with individuals and organisations locally and globally. The Department is headed by the Director, and the senior management team. There are over 200 members of staff in the Department. Departmental facilities include a Residential Centre (with a hotel and catering operation), Common Room, Library, Lecture Theatre and a range of teaching and computing rooms, many with state-of-the-art facilities for hybrid teaching. We have a dedicated online course production unit, Technology-Assisted Lifelong Learning (TALL), which specialises in course development and consultancy. For more information please visit: www.conted.ox.ac.uk. How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of three referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. 5 This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly via personnel@conted.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. 6 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacy-policy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/data-protection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. 7 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependents. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. 8
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Department for Continuing Education, Rewley House, 1 Wellington Square, Oxford, OX1 2JA
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