Description of Estates Helpdesk Assistant
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University of Oxford
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Estates Services
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has site: 14-15 Parks Road
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  street address: Tidmarsh Lane
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  extended address: The Malthouse
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finance code: JW
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occupies: Rex Richards Building
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occupies: 1 South Parks Road
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occupies: Old Observatory
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occupies: Tinbergen Building
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Adedeji Akinsanya
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Estates Helpdesk Assistant
formal organization: University of Oxford
further particulars: 171943 Estates Helpdesk Assistant - JD.pdf
based near: The Malthouse
contact: Adedeji Akinsanya
comment: Are you ready to be the heartbeat of our Estates team? We're seeking an individual to join us as an Estates Helpdesk Assistant, where you'll play a pivotal role in ensuring the smooth operation of our support services. If you're adept at juggling multiple tasks, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service, we want to hear from you! Overview of the Role: As part of our Estates Helpdesk team, you'll be the central point of contact for all Estates-related requests and queries. From managing meeting room bookings to addressing building faults and facilitating card access, you'll be at the forefront of ensuring efficient operations. The role holder is expected to interact with a range of stakeholders from our principle customers across the wider university, through to suppliers, contractors, tradesmen and other sections of the Estates Services Division. A versatile approach to communication by e-mail, telephone, radio and in person is a key element in support of the service offered by Estates Helpdesk. Whilst the role allows for some remote working, the workplace may be any University of Oxford building in order to meet operational requirements. What We Offer As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including: • You will be part of a collaborative and forward-thinking team dedicated to customer service and innovation • 30 days of annual leave (excluding public holidays) • Hybrid working arrangements for a healthy work-life balance • Extensive personal and professional development opportunities • Supportive childcare services for working parents and guardians • Generous family leave for pregnancy, adoption, paternity, and shared parental leave • Excellent contributory pension scheme for your financial future • Salary sacrifice scheme for additional savings • Subsidised sports centre membership to promote well-being • Cycle loan scheme t…
comment: Are you ready to be the heartbeat of our Estates team? We're seeking an individual to join us as an Estates Helpdesk Assistant, where you'll play a pivotal role in ensuring the smooth operation of our support services. If you're adept at juggling multiple tasks, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service, we want to hear from you! **Overview of the Role:** As part of our Estates Helpdesk team, you'll be the central point of contact for all Estates-related requests and queries. From managing meeting room bookings to addressing building faults and facilitating card access, you'll be at the forefront of ensuring efficient operations. The role holder is expected to interact with a range of stakeholders from our principle customers across the wider university, through to suppliers, contractors, tradesmen and other sections of the Estates Services Division. A versatile approach to communication by e-mail, telephone, radio and in person is a key element in support of the service offered by Estates Helpdesk. Whilst the role allows for some remote working, the workplace may be any University of Oxford building in order to meet operational requirements. **What We Offer** As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including: • You will be part of a collaborative and forward-thinking team dedicated to customer service and innovation • 30 days of annual leave (excluding public holidays) • Hybrid working arrangements for a healthy work-life balance • Extensive personal and professional development opportunities • Supportive childcare services for working parents and guardians • Generous family leave for pregnancy, adoption, paternity, and shared parental leave • Excellent contributory pension scheme for your financial future • Salary sacrifice scheme for additional savings • Subsidised sports centre membership to promote well-being • Cycle loan …
application opening date: 2024-03-25T09:00:00+00:00
spatial: Estates Services, The Malthouse, Tidmarsh Lane, Oxford
organization part: Estates Services
type: Vacancy
salary: Standard Grade 4: £25,138 - £28,759
notation: 171943
application closing date: 2024-04-12T12:00:00+01:00
subject: support-technical
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171943 Estates Helpdesk Assistant - JD.pdf
value: Job Description _________________________________________________________________________ Summary Job title Estates Helpdesk Assistant Division Shared FM Services Department Estates Services, Facilities Management Location The Malthouse, Tidmarsh Lane, Oxford Grade and salary Grade 4: £25,138 - £28,759 per annum Hours Full time Contract type Permanent Reporting to Estates Helpdesk Manager Vacancy reference 171943 Additional information Workplace may be any OU building as per operational requirement The role The Estates Helpdesk team act as central point of contact for all Estates related requests and queries; for example meeting room bookings, hospitality bookings, reporting building faults, managing card access, etc. The duties of this role are to help ensure the effective and efficient running of the support team operating the Estates Helpdesk. Responsibilities Helpdesk Function • To communicate effectively by phone, radio, email and in person with our customers, suppliers, contractors, tradesmen and other sections of the Estates team and the wider University. • Manage and monitor the Estates Helpdesk shared email box agreed SLA’s; responding to Customer feedback and ensuring appropriate action is taken, escalating where necessary. • To accurately record information and progress job requests appropriately within agreed service levels. • To utilise the Planon CAFM system to log customer requests, enquire on job status to answer queries, pass jobs to contractors or other sections of the University, produce reports and book car parking spaces for visitors and contractors. • Monitor Planon dashboards. Closing requests on completion of work in a timely manner, checking data is accurately recorded, especially in terms of recharging and sending Customer Satisfaction forms. • To carry out surveys and other routine checks to ensure that we are achieving high levels of customer satisfaction Access systems and University cards • Issue temporary University cards, Salto fobs t…
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University Administration and Services (UAS)
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