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based near: Blavatnik School of Government
application closing date: 2024-04-15T12:00:00+01:00
comment: **About the Blavatnik School of Government** Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: **teaching** **current and future leaders** ; **generating** **research with impact** ; and **engaging** **with governments and practitioners**. **What we offer** The School is a collaborative, friendly, and dynamic department based in an award-winning building in Oxford. We host regular events and talks with well- known guest speakers – all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties. We genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * An excellent contributory pension scheme * 38 days’ annual leave * Family leave schemes and a comprehensive range of childcare services * Cycle loan scheme and discounted bus travel and Season Ticket travel loans * Membership to a variety of social and sports clubs. More information about working at the School can be found on our jobs page. **About the role** As the IT Officer, you'll play a vital role within the Blavatnik School of Government IT team. Your primary responsibility is to provide first-line technical support to our staff, students, visitors and guests. This includes addressing a wide range of issues related to PCs, servers, networking, and hardware, offering assistance through phone, email, or in-person interactions. You will monitor and manage requests for help via the ticket system, ensuring tickets are updated and incidents and problems progress appropriately, while also adhering to communication standards. You will act as the advocate for users. **About you** We're seeking an someone with a strong service background, with a strong emphasis on exceptional customer service …
organization part: Blavatnik School of Government
contact: HR team
salary: Grade 5: £28,759 - £33,966 per annum (with a discretionary range to £37,099)
spatial: Blavatnik School of Government, Radcliffe Observatory Quarter, Woodstock Road, Oxford, OX2 6GG
application opening date: 2024-03-28T09:00:00+00:00
formal organization: University of Oxford
further particulars: 172095 IT Officer.pdf
comment: About the Blavatnik School of Government Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; generating research with impact; and engaging with governments and practitioners. What we offer The School is a collaborative, friendly, and dynamic department based in an award-winning building in Oxford. We host regular events and talks with well-known guest speakers – all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties. We genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days’ annual leave Family leave schemes and a comprehensive range of childcare services Cycle loan scheme and discounted bus travel and Season Ticket travel loans Membership to a variety of social and sports clubs. More information about working at the School can be found on our jobs page. About the role As the IT Officer, you'll play a vital role within the Blavatnik School of Government IT team. Your primary responsibility is to provide first-line technical support to our staff, students, visitors and guests. This includes addressing a wide range of issues related to PCs, servers, networking, and hardware, offering assistance through phone, email, or in-person interactions. You will monitor and manage requests for help via the ticket system, ensuring tickets are updated and incidents and problems progress appropriately, while also adhering to communication standards. You will act as the advocate for users. About you We're seeking an someone with a strong service background, with a strong emphasis on exceptional customer service skills. While technical expertise is valuable, we are…

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value: Job description and selection criteria Job title IT Officer Division Social Sciences Department Blavatnik School of Government Location Radcliffe Observatory Quarter, Walton Street, Oxford, OX2 6GG Grade Grade 5: £28,759 - £33,966 per annum (with a discretionary range to £37,099) dependent on relevant experience Hours Full time (would consider 80% FTE as long as the candidate can be considerate of operational needs) Contract type Fixed-term for 3 years Reporting to IT Manager Vacancy ID 172095 Additional info Will be required to work fully on-site Closing date: 12 noon, Monday 15 April 2024 Overview of the role As the IT Officer, you'll play a vital role within the Blavatnik School of Government IT team. Your primary responsibility is to provide first-line technical support to our staff, students, visitors and guests. This includes addressing a wide range of issues related to PCs, servers, networking, and hardware, offering assistance through phone, email, or in-person interactions. We're seeking an individual with a strong service background, with a strong emphasis on exceptional customer service skills. While technical expertise is valuable, we are dedicated to providing the training and support needed to bridge any knowledge gaps. Your core role will involve delivering exceptional customer experiences, addressing inquiries, and swiftly resolving issues. If you're customer-focused and eager to learn, we encourage you to apply. Your typical working hours will be mutually agreed upon within the 8am to 6pm timeframe, accommodating the dynamic nature of our IT team. Flexibility and Blavatnik School of Government, University of Oxford 1 occasional support for planned out-of-hours work, aligned with IT changes and School operational needs, is expected by agreement with the Head of IT and AV. Additionally, there may be instances where short-notice, out-of-hours support is required when responding to emergency changes or significant IT incidents. Responsibilities IT Suppo…

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