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Description of Visitor Experience Assistant - 10 positions
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Visitor Experience Assistant - 10 positions
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comment: About the role Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations). To help you achieve this, we will provide comprehensive and structured training alongside development opportunities. There are 10 part-time vacancies available with varying hours and shift patterns. All shift patterns will involve working at least one weekend day. This role is fixed-term for 18 months. This role will involve regular manual handling and some lone working. Full training will be provided. About You Are you a passionate and friendly person? Do you enjoy working as a team? Are you good at solving unexpected problems? Do you love museums? We would love to hear from you! It would be bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language. What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: • An excellent contributory pension scheme • 38 days of annual leave • A comprehensive range of childcare services • Family leave schemes • Cycle loan scheme • Discounted bus travel and Season Ticket travel loans More information is available at https://hr.admin.ox.ac.uk/staff-benefits Diversity Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. How to apply You will be required to upload your CV and a supporting evidenc…
application opening date: 2024-04-05T09:00:00+01:00
further particulars: 172175 Job Description and Selection Criteria.pdf
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comment: **About the role** Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations). To help you achieve this, we will provide comprehensive and structured training alongside development opportunities. There are 10 part-time vacancies available with varying hours and shift patterns. All shift patterns will involve working at least one weekend day. This role is fixed-term for 18 months. This role will involve regular manual handling and some lone working. Full training will be provided. **About You** Are you a passionate and friendly person? Do you enjoy working as a team? Are you good at solving unexpected problems? Do you love museums? **We would love to hear from you!** It would be bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language. **What We Offer** As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: • An excellent contributory pension scheme • 38 days of annual leave • A comprehensive range of childcare services • Family leave schemes • Cycle loan scheme • Discounted bus travel and Season Ticket travel loans More information is available at **https://hr.admin.ox.ac.uk/staff-benefits ** **Diversity** Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. **How to apply** You will be required to upload you…
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172175 Job Description and Selection Criteria.pdf
value: Job description and selection criteria Job title Visitor Experience Assistant – 10 positions Division Gardens, Libraries and Museums (GLAM) Department Ashmolean Museum Location Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH Grade and salary Grade 1.6: £23,706 (per annum, pro rata) 10 part-time positions (varying FTE contracts from 15.75 hours per week up to 35 hours per week) - 35 hours per week / 0.96 FTE x1 - 28 hours per week / 0.77 FTE x3 Hours - 24.5 hours per week / 0.67 FTE x1 - 22.75 hours per week / 0.62 FTE x1 - 21 hours per week / 0.58 FTE x2 - 15.75 hours per week / 0.43 FTE x2 Varying shift patterns available. This will include at least one weekend day. Some patterns include both weekend days. Contract type Fixed-term (for 18 months) Reporting to Visitor Experience Supervisors Vacancy reference 172175 You are required to submit a CV and a supporting evidence form with your application, outlining how you meet each of the selection criteria for the role (see the ‘How to Apply’ section for further details). Additional information Please contact the recruitment team if you require the job description in an alternative format. Recruitment drop-in event Join us on Friday 12 April in the Learning Studio at the Ashmolean Museum between 13:30 – 16:00 to find out more about the Visitor Experience Assistant role • Get the chance to learn more about the Ashmolean • Meet Ashmolean staff and ask us questions • Get advice on your job application and the supporting evidence form we use 12.00 midday (GMT) on Friday 19 April 2024 Closing date Interviews will take place on Wednesday 1 and Thursday 2 May as a group assessment day. Shortlisted candidates must be available to attend on either of the given days. Job description Overview of the role As a Visitor Experience Assistant, you thrive on delivering an excellent visitor experience by delivering a warm and inclusive welcome and interacting with visitors from a variety of backgrounds. You ensure that collections and…
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