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IT Support Officer
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further particulars: IT Support Officer - Job Description.pdf
comment: Join Our Team as an IT Support Officer We are seeking to appoint an enthusiastic and dedicated IT Support Officer to join our dynamic team. This is an excellent opportunity to work in a thriving environment where you'll encounter a diverse range of tasks and technologies, providing you with a fulfilling and rewarding role. The expansion of our Department and the increasing workload of our Information Technology Office have created the need for a talented IT Support Officer like you. This is a full-time position, available on a permanent contract. About the role As our IT Support Officer, you'll be the first point of contact for staff, tutors and students, providing essential support and advice on IT matters. Your primary duties will include: - Offering first-line IT support for PC and Mac devices, including troubleshooting SSO and MFA issues. - Handling activation code requests and resolving IT issues both in person and remotely. - Investigating telephone and wireless network issues and performing network cabling and patching as required. - Managing equipment procurement and maintenance, including hardware/software installation and printer maintenance. - Ensuring compliance with legislative and University cybersecurity and data protection policies. You'll have the chance to work alongside experienced professionals and gain exposure to a wide array of tasks, technologies and systems. This role offers ample scope for training and professional development, allowing you to enhance your skills and grow in your career. About you You will have prior IT support experience in a university or business environment. You will have excellent personal skills, the ability to work well under pressure, and a good sense of humour and patience. Strong attention to detail and a good working knowledge of Microsoft Office and Windows 10 are also essential requirements of the role, together with experience with laptop/desktop installation, configuration, and printer maintenance. About us O…
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organization part: Department for Continuing Education
salary: Standard Grade 5: £28,759 - £33,966 per annum
application opening date: 2024-04-15T09:00:00+01:00
comment: **Join Our Team as an IT Support Officer** We are seeking to appoint an enthusiastic and dedicated IT Support Officer to join our dynamic team. This is an excellent opportunity to work in a thriving environment where you'll encounter a diverse range of tasks and technologies, providing you with a fulfilling and rewarding role. The expansion of our Department and the increasing workload of our Information Technology Office have created the need for a talented IT Support Officer like you. This is a full-time position, available on a permanent contract. **About the role** As our IT Support Officer, you'll be the first point of contact for staff, tutors and students, providing essential support and advice on IT matters. Your primary duties will include: - Offering first-line IT support for PC and Mac devices, including troubleshooting SSO and MFA issues. - Handling activation code requests and resolving IT issues both in person and remotely. - Investigating telephone and wireless network issues and performing network cabling and patching as required. - Managing equipment procurement and maintenance, including hardware/software installation and printer maintenance. - Ensuring compliance with legislative and University cybersecurity and data protection policies. You'll have the chance to work alongside experienced professionals and gain exposure to a wide array of tasks, technologies and systems. This role offers ample scope for training and professional development, allowing you to enhance your skills and grow in your career. **About you** You will have prior IT support experience in a university or business environment. You will have excellent personal skills, the ability to work well under pressure, and a good sense of humour and patience. Strong attention to detail and a good working knowledge of Microsoft Office and Windows 10 are also essential requirements of the role, together with experience with laptop/desktop installation, configuration, and printer maintenance…
subject: support-technical
application closing date: 2024-04-30T12:00:00+01:00

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value: DEPARTMENT FOR CONTINUING EDUCATION Rewley House, 1 Wellington Square, Oxford OX1 2JA Tel: +44 (0)1865 270360 Fax: +44 (0)1865 280151 personnel@conted.ox.ac.uk www.conted.ox.ac.uk _________________________________________________________________________ Job Description and Selection Criteria Job title IT Support Officer Department Continuing Education Location Rewley House, 1 Wellington Square, Oxford OX1 2JA Ewert House, Summertown, Oxford, OX2 7DD Grade and salary Grade 5: £28,759 - £33,966 per annum Hours Full time (36.5 hours) Contract type Permanent Reporting to Deputy IT Manager Vacancy reference 172364 The role The Department is seeking to appoint an IT Support Officer. This post has become available due to the expansion of the Department and of the workload of the Information Technology Office. It will expose you to a considerable range of tasks, technologies and systems, giving a varied and fulfilling workload. You will be responsible for firstline IT support of staff, tutors and students. There is scope for training and professional development. The Information Technology Office currently supports the use of more than 300 laptops and desktops, together with printing and telephony across the Department and consists of a Senior IT Manager, a Business Systems Development Manager, two Web and Database Developers and a Deputy IT Manager, to whom this post will report. Responsibilities PRIMARY DUTIES OF THE IT SUPPORT ASSISTANT             First point of contact for staff, tutors and students giving support and advice on IT matters – including SSO (Single Sign On) and MFA (Multi Factor Authentication) issues on PC and Mac devices. Creation of activation codes for staff / students on request Resolution of IT issues in person or using remote means First line investigation of telephone / wireless network issues Network cabling and patching as directed Equipment Procurement and maintenance of equipment inventory as directed Replacement/ installation of h…
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