. . . . "Tubney Panthera Buildings" . _:Nd137601dc1a6487889bbcd804bb859b4 "Oxford" . "based near" . . . "ha sede"@it . "preferred label"@en . . "173243_JD_Final" . . . . "email"@en . "Applications & IT Officer" . . "latitude" . "Biology South Parks Road" . . . "Biology" . . "label" . . "Biology South Parks Road" . "OpenStreetMap feature identifier" . . . "Agent" . . "Subject"@en . """Job description Post Applications & IT Officer Department Biology Division Mathematical, Physical and Life Sciences Division (MPLS) Location 11a Mansfield Road, Oxford, OX1 3SZ and affiliated buildings Grade and salary Grade 5: £28,759 - £33,966 with a discretionary range up to £37,099 per annum Hours Full time Contract type Fixed term (until 30 June 2025) Reporting to Applications & Teaching IT Manager Application deadline 12 noon (GMT) on Wednesday 19 June 2024 Vacancy reference 173243 Recruitment contacts HR: recruitment@biology.ox.ac.uk or Manager: martin.hurajt@biology.ox.ac.uk The role The Biology IT team provides a wide range of computing and network support, delivering and supporting IT equipment, specialist software, services, and networking in support of the teaching and research activities of the Department. Reporting to the Applications & Teaching IT Manager, you will help provide excellent support to academic, research, student, and administrative users of IT. You will have particular responsibility for supporting our undergraduate teaching IT, maintaining the computers and servers in our IT suite and practical lab, smartboards, laptops for fieldwork and computers/AV in lecture theatres. You will also be a key member of our first/secondline support team, staffing the service desk and ensuring that through good communication, effective processes, procedures, and excellent documentation we help the Department get the best value from our IT. You will be primarily providing support to the staff and students in our buildings in the centre of Oxford. Although the role is based in the city, there may be an occasional requirement to provide support to one or more of our satellite sites. Responsibilities • Provide IT support for our teaching function, including: o Support for lab and IT practical classes, maintaining the computers used, o Maintenance of the attendance programme, o A/V support in the teaching lab and IT suite, o Support for IT use on field courses, o Support for lecture recording, the Virtual Learning Environment and online teaching (Zoom/Teams), o Cover for the Applications & Teaching IT Manager when required (referring complex duties to the IT Manager as appropriate). • Confidently advise staff and students, using appropriate methods of communication tailored to the audience answering straightforward questions or providing IT solutions, interpreting guidance to answer more complex questions, or redirecting as appropriate. • Provide first line support for the Department including working with IT hardware, software, telephone, Audio-Visual support, computer and printer management and user accounts. Responding promptly to tickets as they come in and ensuring excellent customer service provision. • Create and support automation solutions. • Contribute to project work independently or collectively as required. • Implement University IT policies and procedures, providing data by running ad hoc reports from appropriate IT systems (e.g. ticketing system). • Prepare standard purchase requisitions for new equipment, most typically PCs, laptops, Macs and IT accessories. • Planning and carrying out IT inductions for new staff. • Ensure full compliance with GDPR and Information Security policies and promote awareness of phishing attempts. • Assist in the timely creation and maintenance of quality documentation for both users and IT colleagues, helping users make the most of IT services. 2 • Attend appropriate training. • Flexibility will be as required to undertake the role, including the scheduling and attendance of works outside normal working hours. • Undertake any other duties commensurate with the grading of the post. • Embed the principles of mutual respect, equality, diversity, inclusivity, and sustainability in all aspects of your work; undertake training as and when asked to do so. Selection criteria Essential selection criteria • Strong customer service focus and flexible ‘can do’ attitude. • Educated to A level standard with GCSE (grade A-C) level English and Maths, or equivalent. • Awareness of data protection and information security guidelines. • Ability to communicate technical information clearly and accurately to non-technical customers. • Demonstrable ability to prioritise workload and produce accurate, detailed work within deadlines. • Experience of providing a high level of customer service with accuracy and attention to detail. • Ability to work independently and as part of a team. • Willingness to undertake professional development and training. Desirable selection criteria • Experience of working in an IT team / IT role. • Up-to-date knowledge of core IT first line support basics. • Experience of Apple equipment or Linux operating systems. • IT experience within the University of Oxford or other higher education institutions. 3 Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks Hazard-specific / Safety-critical duties This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service, and the offer of employment will be subject a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows: • Working at heights • Lone Working • Regular manual handling 4 About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. The Department of Biology You will be joining the Department of Biology at an exciting time. The Department established from August 2022 as a result of a merger between the Departments of Zoology and Plant Sciences, and is preparing to move into the new state-of-the-art Life and Mind Building in two to three years time. The Department of Biology is recognised internationally for its research in a wide range of fields spanning all levels from molecules to ecosystems, and tackling global challenges through fundamental bioscience research. Over time, the research interests of the Department has been focused on five primary themes: Behaviour & Biomechanics; Ecology & Conservation; Evolutionary Biology; Microbiology & Infectious Disease; and Molecular Plant Biology. Research is conducted in all spheres from laboratory and in silico analysis to theoretical and fieldbased research. At all times we seek to reinforce the connections between research and our education offering, at both graduate and undergraduate level. The Department teaches a four-year undergraduate degree MBiol course in Biology, with fourth-year students undertaking a Masters-level research project. It also supports a variety of graduate placements and hosts the University’s DPhil in Biology. External research income to the Department is derived from over 50 different funding agencies, with the principal current funders being the European Research Council, the Royal Society, the Wellcome Trust, BBSRC and NERC. The Department has a significant record in integrating broader societal impacts of its research, including the provision of policy to government at the highest level, as well as supporting the commercialisation of research through spin-out companies and licensing arrangements that have generated hundreds of millions of pounds’ worth of innovation. 5 The Department is located in the University’s Science Area at two sites, and will move into the new £200m Life and Mind Building in 2024 that will include extensive laboratory provision with controlled environment rooms, glasshouses and an imaging suite. The Department also benefits from extensive facilities at the John Krebs Field Station at Wytham, with Wytham Woods nearby, as well as partnerships with organisations in the area such as the Oxford Botanic Gardens and Oxford Natural History Museum. For more information please visit: https://www.biology.ox.ac.uk About the Mathematical, Physical, and Life Sciences (MPLS) Division The Mathematical, Physical, and Life Sciences (MPLS) Division is one of the four academic divisions of the University, alongside the Humanities, Social Sciences and Medical Sciences Divisions. It is led by an academic Head of Division (Professor Sam Howison) and an administrative Divisional Registrar (Dr Tracy Gale) and comprises nine of the University’s academic departments – Biology, Chemistry, Computer Science, Earth Sciences, Engineering Science, Materials, the Mathematical Institute, Physics, and Statistics – as well as Begbroke Science Park, the multidisciplinary Ineos Oxford Institute for Antimicrobial Research and an interdisciplinary Doctoral Training Centre. MPLS is proud to be home to some of the most creative and innovative scientific thinkers and leaders in academia, whose interdisciplinary research is tackling major societal and technological challenges, from new energy solutions or improved cancer treatments to understanding climate change processes and helping to preserve biodiversity, tackling antimicrobial resistance, advancing AI and quantum technologies and space exploration, and much more. The quality and impact of our work have been recognised by successive rounds of the national Research Excellence Framework and Teaching Excellence and Student Outcomes Framework exercises, and our departments frequently top the major higher education league tables. We teach around 7,300 students (including around 3,400 graduate students) and are playing a key part in training the next generation of leading scientists. Divisional activity is co-ordinated and represented by the MPLS Divisional Office based at 9 Parks Road, in the heart of Oxford’s Science Area. The Divisional Office, which is led by the Divisional Registrar, has around 55 dedicated members of staff, as well as a number of colleagues who are embedded in divisional teams but based in central University services (e.g. in Finance, HR and Development). To find out more, please visit: www.mpls.ox.ac.uk. How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application, you will be asked to provide details of two referees and indicate whether we can contact them now. 6 You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly at Recruitment@Biology.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. 7 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/jobapplicant-privacy-policy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/data-protection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82, which with effect from 1 October 2023 will be 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. 8 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.web.ox.ac.uk/staff-benefits. University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/home. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/. There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependents. See www.admin.ox.ac.uk/personnel/permits/reimburse&loanscheme/. Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to My Family Care, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/family-friendly-benefits. Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see www.admin.ox.ac.uk/childcare/. Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support. Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks. The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. 10 """^^ . . "building" . "has min currency value (1..1)"@en . "longitude" . . "a un site"@fr . "Notation3 description of Applications & IT Officer" . . . "Source"@en . "OxPoints"@en . _:N79bfb342407247eb92ffe608031372b0 . "Biology, Department of" . . "homepage" . "HR" . . . . _:Nd137601dc1a6487889bbcd804bb859b4 . . . . _:N79bfb342407247eb92ffe608031372b0 . """

This is a unique opportunity to take on new challenges with a team that will be preparing to provide IT support for the largest building in the University’s science area (due to be finished in September 2025). This role involves working with a strong team to provide effective technical support for our department, with a particular focus on the teaching elements. You will have particular responsibility for supporting our undergraduate teaching IT, maintaining the computers and servers in our IT suite and practical lab, smartboards, laptops for fieldwork and computers/AV in lecture theatres. You will also be a key member of our first/second-line support team, staffing the service desk and ensuring that through good communication, effective processes, procedures, and excellent documentation we help the Department get the best value from our IT.

 

You will have a track record of delivering outstanding customer service. You will be familiar with AV equipment, Windows and Apple clients. The ability to foster a team approach to troubleshooting and exploring novel solutions is essential.

Outstanding customer service and interpersonal skills, the ability to tailor communication to a range of stakeholders, excellent attention to detail, the ability to work methodically and interpret standard procedures and sources accurately, also the ability to develop good working relationships with a range of people are all essential.

 

The team is a group of skilled individuals, each with their own faucets of expertise, with an intrinsic culture of sharing skills and knowledge to develop teammates. We do not work in silos, exposure to unusual hardware and software is commonplace and this role is ideally suited to someone who is looking to develop a broad skillset, with continuous professional development at the fore.

 

Full training will be given on unfamiliar systems or applications.

 

For an informal discussion about this post, please contact  martin.hurajt@biology.ox.ac.uk

 

The University of Oxford is committed to equality and valuing diversity. All applicants will be judged on merit, according to the selection criteria.

 

This is a full-time role available immediately and fixed-term until 30 June 2025 (with the potential of extension depending on funding).

 

The closing date for applications is 12.00 noon on Wednesday 19 June 2024, interviews will likely be held on 27 June 2024.

 
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