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Job Description _________________________________________________________________________ Summary INS Job title AS APPLICABLE Head of Business Change - Maternity Leave Cover (N.B MAXIMUM FILE SIZE IS 2MB) University Administration and Services Division Department IT Services Location Central Oxford / Hybrid Grade and salary Grade 9: £52,815 - £61,198 with a discretionary range up to £66,857 per annum Hours Full-time (minimum 0.8 FTE) Contract type Fixed Term Contract- 12 months Maternity Leave Cover Reporting to Director, Programmes & Projects Delivery Group Vacancy reference 174139 Additional information Secondment opportunity for internal candidate The Role The Head of Business Change is a key leadership role in the Programmes and Projects Delivery group within IT Services at the University of Oxford. Working in collaboration with stakeholders from across the collegiate University, this group supports successful delivery of substantial portfolios of investment in alignment with the University’s strategic objectives. The role works alongside a team of Portfolio and Programme Managers and senior stakeholders across central teams, divisions and departments, helping to inform business cases, identify risks, and providing visibility of the change landscape across the University so that informed decisions on priorities for investment can be made. A key component of the role is to ensure investments are resourced for success with staff drawn from a small in-house team supplemented by specialist contractors. The role will continue to grow the in-house team, building talent pipelines and working with Portfolio Managers to establish core teams embedded throughout the portfolios and their major investment programmes. Through leadership of the Business Change Practice, the post holder will ensure that changes to business processes, job roles, organisational structures, systems, technology, and ongoing support structures are defined and embedded so that the desired outcomes are achieved and sustained. The Head will advise and guide complex projects affecting large groups of staff and students where appropriate, supporting issue resolution and risk mitigation. This role will also support discussions and planning for the role of business change in digital services as we move into the 24/25 academic year. The post holder will need to possess outstanding leadership qualities, be acknowledged as an expert in their field, and have the skills and experience required to liaise and work with stakeholders at all levels. Knowledge of the University’s operating structures is strongly preferred, as is the ability to influence and manage stakeholders in respect of the significant change that the programmes will introduce. Responsibilities 1. Leadership • Provide leadership for a high-performing team of business change and communications staff and continue to support strong, collaborative team spirit in the business change practice Working with the group director and senior staff in the group, help evolve change delivery services we provide to build trust and raise awareness of expertise available Working with the group director and other resource managers, take forward strategic resourcing initiatives which will reduce reliance on contractors and grow number of staff brought into the in-house team via internal career development opportunities Play a lead role in helping to establish core teams of resource embedded in portfolios Perform line management duties for staff, particularly seeking career development opportunities, setting objectives, monitoring performance, and dealing with issues proactively and quickly to support retention and well-being Working with colleagues, support drive to build pipelines of talent bringing in high calibre graduates and apprentices • • • • • 2. Portfolio Change Management: • Working closely with portfolio and programme managers and senior stakeholders, understand business needs, capabilities and change preparedness and provide insight to inform business cases Support and guide senior stakeholders in prioritising work which will maximise the benefits of investment in technology Work with the portfolio teams to report on continuous value delivery and benefits realisation Provide overall assurance for how technology-enabled change is being managed Embed and sustain change through setting up key user networks, encouraging and supporting continuous improvement • • • • 3. Build Change Capability • Continue to evolve the vision and practice for business change, notably in strategic approaches to resourcing and collaboration with other teams Champion outstanding practice in change management and drive greater understanding of the criticality of the change management function Support stakeholders in understanding change management and increasing their capabilities Co-chair the University’s Business Change Forum, bringing together all those involved in change roles across the University to share knowledge and experience, and continually improve the management of change Keep up-to-date with global developments in the business change profession, attending conferences, building contacts in other Higher Education institutions, and attending webinars from key leaders in the field, so that the University benefits from best practice and from the experience of other similar organisations • • • • Job Description 174139 - Head of Business Change- Maternity leave cover 2 4. Resourcing • • 5. Working closely with portfolios, the digital transformation programme and other central teams, understand and plan for strategic resourcing requirements, both immediate and long-term, at all times seeking to minimize reliance on contractors. Working with your team leads, ensure requirements for business change resource are fulfilled in most optimal manner possible and embedded as early as possible into teams to support excellent user experience Communication and promotion • Working in close collaboration with the Digital Transformation Programme Team, the Digital Governance Unit and senior communications specialists embedded in divisions and central teams, support development of effective structures for delivery of coordinated communications across a wide array of activity • Grow the communications practice to ensure excellence and innovation in the artefacts being produced and used by Portfolio teams • Ensure consistency in messages and efficiency in dissemination, so that stakeholders across the collegiate University receive relevant and timely information about changes that affect them. • Promote the services and activities of the Business Change Team, and work with stakeholders at all levels in the University to understand what they require from us, and how we will be able to meet their current and future requirements. Selection criteria Essential selection criteria • Demonstrated leadership skills including ability to manage and lead change professionals, coach and mentor others, assess staff performance, and ability to attract and retain talented staff. • Significant experience as senior change consultant, working with external and internal clients in complex organisations, defining scope, costs and benefits of assignments, gaining agreement on these with customers, and directing teams working on these projects. • Proven ability to work at a strategic level, shaping strategies, running consultations, and managing customer expectations. • Substantial recruitment and line management experience, particularly in the context of high performing teams operating in a fast-paced and demanding environment. Experience working with agencies to fulfil specialist resourcing requirements. • Outstanding communication skills, with the ability to interact with staff at all levels of the collegiate University. Experience developing innovative and engaging communication artefacts and supporting others in growing capabilities in this area. Outstanding writing skills, with ability to construct compelling narratives particularly in the context of business case development. • Strong financial acumen and high degree of numeracy and attention to detail, including ability to review and monitor staffing budgets and monitor salary recharging assumptions. Job Description 174139 - Head of Business Change- Maternity leave cover 3 • Proven understanding of formal project/programme/change methodologies, tools, and techniques (such as Prosci, Agile SCRUM, ITIL, PRINCE2 or MSP) and how these can be used to effectively implement IT-enabled change • Educated to at least degree level Desirable selection criteria • Experience of working within a Higher Education organisation, or large public sector organisation • Experience of delivering change in digital services context, for example, on a continuous improvement/product management basis Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. Job Description 174139 - Head of Business Change- Maternity leave cover 4 IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). Job Description 174139 - Head of Business Change- Maternity leave cover 5 If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly hr@it.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82, which with effect from 1 October 2023 will be 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Description 174139 - Head of Business Change- Maternity leave cover 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. 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Head of Business Change- 1 year Maternity Cover We have an exciting opportunity to join the Programme and Project Delivery Group in IT Services as Head of Business Change on a 1 year Maternity Cover basis, working on a hybrid working pattern. IT Services is a key central function that ensures that the University has the robust, reliable and high-performing IT facilities and capabilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans The University also runs an enormous number of social groups and sports clubs for those looking for more than just a great place to work. About the Role The Head of Business Change is a key leadership role in the Programme and Project Delivery Group (‘PPDG’) within IT Services at the University of Oxford. Working in close collaboration with a highly diverse community of stakeholders, this group is responsible for successful shaping and delivery of a large capital programme of IT investment (circa £60 million over 3 years) in support of University strategic commitments. You will be joining us at a particularly exciting period when the team are central in supporting delivery of a University-wide digital transformation programme. As Head of Business Change, you are a senior member of PPDG and work closely with our IT portfolio and programme managers and heads of practice for business analysis, project management and solutions testing, to ensure service excellence against the back-drop of a fast-paced and intellectually stimulating environment. You will lead and support a diverse team of business change professionals deployed across an array of large, complex projects. You will undertake long-range, collaborative resource planning and allocation to ensure our pipelines of work can be delivered and you will lead and grow the business change practice, acting as a champion and advocate for the services your team and the wider PPDG provide. About You To succeed in this role you will need drive, creativity, passion and resilience in supporting successful technology-led change. You will have outstanding interpersonal skills and enjoy liaising and engaging with a wide variety of stakeholders from across our academic, student and professional services communities. You will have sensitivity and skill in supporting everyone around you to thrive in a demanding and complex environment. You should have extensive experience as a business change leader in a technology context, particularly where culture change is required or unpicking of local processes and practices that are potential blockers to change. Using your experience and skills, you will be a credible and trusted leader for your team, able to guide and develop them on their individual career trajectories alongside growing the reputation and value delivered by the business change function. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is Monday 22 July at 12:00 noon and only applications submitted before will be considered. Interviews will be taking place on the week commencing 29 July and taking place in person in Central Oxford.
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**Head of Business Change- 1 year Maternity Cover** We have an exciting opportunity to join the Programme and Project Delivery Group in IT Services as Head of Business Change on a 1 year Maternity Cover basis, working on a hybrid working pattern. IT Services is a key central function that ensures that the University has the robust, reliable and high-performing IT facilities and capabilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. **What We Offer** As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * An excellent contributory pension scheme * 38 days annual leave * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and Season Ticket travel loans The University also runs an enormous number of social groups and sports clubs for those looking for more than just a great place to work. **About the Role** The Head of Business Change is a key leadership role in the Programme and Project Delivery Group (‘PPDG’) within IT Services at the University of Oxford. Working in close collaboration with a highly diverse community of stakeholders, this group is responsible for successful shaping and delivery of a large capital programme of IT investment (circa £60 million over 3 years) in support of University strategic commitments. You will be joining us at a particularly exciting period when the team are central in supporting delivery of a University-wide digital transformation programme. As Head of Business Change, you are a senior member of PPDG and work closely with our IT portfolio and programme managers and heads of practice for business analysis, project management and solutions testing, to ensure service excellence against the back-drop of a fast-paced and intellectually stimulating environment. You will lead and support a diverse team of business change professionals deployed across an array of large, complex projects. You will undertake long- range, collaborative resource planning and allocation to ensure our pipelines of work can be delivered and you will lead and grow the business change practice, acting as a champion and advocate for the services your team and the wider PPDG provide. **About You** To succeed in this role you will need drive, creativity, passion and resilience in supporting successful technology-led change. You will have outstanding interpersonal skills and enjoy liaising and engaging with a wide variety of stakeholders from across our academic, student and professional services communities. You will have sensitivity and skill in supporting everyone around you to thrive in a demanding and complex environment. You should have extensive experience as a business change leader in a technology context, particularly where culture change is required or unpicking of local processes and practices that are potential blockers to change. Using your experience and skills, you will be a credible and trusted leader for your team, able to guide and develop them on their individual career trajectories alongside growing the reputation and value delivered by the business change function. **Application Process** You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The **closing date** for applications is **Monday 22 July at 12:00** noon and only applications submitted before will be considered. Interviews will be taking place on the **week commencing 29 July** and taking place in person in Central Oxford.
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