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Job Description 175039 - Technical Delivery Team Leader
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Job Description _________________________________________________________________________ Summary Job title Technical Delivery Team Leader Division University Administration and Services Department IT Services Location Dartington House, 55 Little Clarendon street, Oxford, OX1 2HS Grade and salary Grade 8: 48,235 - £57,255 with a discretionary range up to £62,407 per annum Hours Full time Contract type Permanent Reporting to CMS and Web Platform Manager Vacancy reference 175039 The role This role sits within the CMS and Web Platform Team who are responsible for the support and development of the University’s Drupal web publishing platforms, Oxford Mosaic and Oxford Fresco, as well as several React/Node.js applications hosted on AWS. The Mosaic platform, which currently supports upwards of 800 sites, is used by clients University-wide to build websites in support of administration, outreach, public engagement, and research dissemination. The React/Node.js applications provide specific systems to the University’s museums, humanities and administrative units. This role is one within a dynamic and friendly team of 5 developers and 2 functional analysts and provides key management of the team’s technical support function across all the systems it supports, including both software development (3rd line) and functional specialist (2nd line) areas of activity. The team has recently embarked on an ambitious project to replace the existing Mosaic CMS platform with the new Fresco platform. It is also becoming involved in several workstreams of activity being launched from the University’s current Digital Transformation Programme. In this context of exciting change, the team has identified a need to increase its capacity in managing the technical delivery of live systems, to ensure that they remain secure and current while team members engage in strategic planning and major change activities. This post will be responsible for driving forward the technical delivery of the Fresco platform as well as performing technical assurance on other improvement projects. Responsibilities • • • • • • • • • Lead the Technical Delivery function, undertaking the line management of Senior Analyst / Programmers, and reporting technical delivery progress at stakeholder meetings with senior service users Develop, scrutinise and approve planning for technical delivery of major software and configuration changes to systems, ensuring that technical dependencies and risks are identified and addressed and that decisions made for the solution design prioritise system sustainability Work with the Development Team Leader to Identify, and drive through, technical standards for the work required on the various systems under development both internally and with 3rd parties. Work with 3rd parties to provide technical assurance on the work they are doing and ensuring that they are integrating with the teams’ patterns, practices and standards. Act as Scrum Master for the internal development teams ensuring that agile ceremonies are used effectively and that impediments are being removed. Co-ordinate the deployment of resources across the various internal workstreams and 3rd party assurance tasks that the team are undertaking. Collaborate with other managers to manage the vendor relationship, licencing, configuration and administration of 3rd party tools across the Software Solutions group, e.g. for password management, cookies, and security certificates; monitor and manage the costs of 3rd party tools and Cloud services Work with the CMS and Web Platform Team Manager to induct, mentor and support apprentices and work experience students joining the team Undertake other duties commensurate with the role and the grade as may be required by the line manager from time to time. Selection criteria Essential selection criteria • Education to degree level in a computing or IT related subject or able to offer the equivalent in terms of professional experience • The ability to meet tight deadlines with an adaptable and flexible attitude towards the demands of their job • Careful attention to detail and an ability to demonstrate an understanding of the need for technical standards in development work • The ability to work within, and contribute to, a team environment and build and maintain effective working relationships with customers, suppliers, users and colleagues within the wider project team. • The ability to work on their own initiative and to take responsibility for managing a critical area of work • Experience of working with software development teams Desirable • Experience in an Agile Development methodology, specifically Scrum • Experience of working with 3rd parties to deliver technical development • Some experience of working in or with the higher education institutions Selection Criteria – Technical and Specialist • Expertise in developing CMS systems and/or web-based software applications based on open-source technologies • Experience of managing technical resources which need to be deployed across several different projects and / or applications • A creative problem solver with a superb grasp of how to develop technical standards to ensure reliable, efficient and sustainable technical delivery Job Description 175039 – Technical Delivery Team Leader 2 Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. If you have previously worked for the University we will also verify key information such as your dates of employment and reason for leaving your previous role with the department/unit where you worked. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT Services The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60m across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: Job Description 175039 – Technical Delivery Team Leader 3 • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk Job Description 175039 – Technical Delivery Team Leader 4 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly hr@it.ox.ac.uk. To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Job Description 175039 – Technical Delivery Team Leader 5 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Description 175039 – Technical Delivery Team Leader 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Oxford Research Staff Society (OxRSS) A society run by and for Oxford University research staff. It offers researchers a range of social and professional networking opportunities. Membership is free, and all researchers employed by Oxford University are welcome to join. Subscribe at researchstaff-subscribe@maillist.ox.ac.uk to join the mailing list to find out about upcoming events and other information for researchers, or contact the committee on committee@oxrss.ox.ac.uk. For more information, see www.ox.ac.uk/oxrss, Twitter @ResStaffOxford, and Facebook www.facebook.com/oxrss. Job Description 175039 – Technical Delivery Team Leader 7
**Technical Delivery Team Lead** We have an exciting opportunity available to join our IT Services Department as a Technical Delivery Team Leader (2-year fixed-term basis with possibility of extension) with hybrid working (up to 80% remote) offered. IT Services is a key department that ensures that the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. It is a major partner in the University’s current, exciting Digital Transformation Programme. We value and recognise the contributions of everyone, fostering a welcoming culture where everyone feels they belong. **What we offer** As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * An excellent contributory pension scheme * 38 days annual leave- Including Bank holidays and fixed closure days * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and Season Ticket travel loans * Membership to a variety of social and sports clubs **About the role** * This key leadership role sits within the CMS and Web Platform Team, overseeing the technical delivery of the University's web content management platforms, including Oxford Mosaic and Oxford Fresco, as well as React/Node.js applications hosted on AWS. The Mosaic platform supports over 1000 sites, contributing to various University functions such as outreach, administration and research dissemination. * The successful candidate will manage a dynamic team of developers, working alongside the Support Team Leader managing several functional analysts, to ensure that systems are secure, efficient, and current. The role will also support the rollout of the Transforming Oxford’s Digital Communications initiative, part of the University’s ambitious Digital Transformation Programme. * This is an exciting opportunity for a motivated individual who thrives in a collaborative environment and can take initiative in managing critical areas of technical delivery. If you are passionate about leading technical teams and driving forward key web platform projects, we would love to hear from you. **About you** You will have a strong technical background, with expertise in Web Content Management (CMS) systems and web-based applications using open-source technologies. Key responsibilities include: * Leading the technical delivery function, ensuring the planning and execution of software and system improvements, and collaborating with third parties to maintain technical standards. * Experience in Agile methodologies, particularly Scrum, is highly desirable, as is experience managing technical resources across multiple projects. * A degree in computing or an IT-related field, or equivalent professional experience, is essential. **Application Process** You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is **12 noon** on **Tuesday 12 November**. **Interviews** will take place on the **week-commencing 18 November** and will be face to face (preferred) or online.
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Technical Delivery Team Lead We have an exciting opportunity available to join our IT Services Department as a Technical Delivery Team Leader (2-year fixed-term basis with possibility of extension) with hybrid working (up to 80% remote) offered. IT Services is a key department that ensures that the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. It is a major partner in the University’s current, exciting Digital Transformation Programme. We value and recognise the contributions of everyone, fostering a welcoming culture where everyone feels they belong. What we offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days annual leave- Including Bank holidays and fixed closure days A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans Membership to a variety of social and sports clubs About the role This key leadership role sits within the CMS and Web Platform Team, overseeing the technical delivery of the University's web content management platforms, including Oxford Mosaic and Oxford Fresco, as well as React/Node.js applications hosted on AWS. The Mosaic platform supports over 1000 sites, contributing to various University functions such as outreach, administration and research dissemination. The successful candidate will manage a dynamic team of developers, working alongside the Support Team Leader managing several functional analysts, to ensure that systems are secure, efficient, and current. The role will also support the rollout of the Transforming Oxford’s Digital Communications initiative, part of the University’s ambitious Digital Transformation Programme. This is an exciting opportunity for a motivated individual who thrives in a collaborative environment and can take initiative in managing critical areas of technical delivery. If you are passionate about leading technical teams and driving forward key web platform projects, we would love to hear from you. About you You will have a strong technical background, with expertise in Web Content Management (CMS) systems and web-based applications using open-source technologies. Key responsibilities include: Leading the technical delivery function, ensuring the planning and execution of software and system improvements, and collaborating with third parties to maintain technical standards. Experience in Agile methodologies, particularly Scrum, is highly desirable, as is experience managing technical resources across multiple projects. A degree in computing or an IT-related field, or equivalent professional experience, is essential. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12 noon on Tuesday 12 November. Interviews will take place on the week-commencing 18 November and will be face to face (preferred) or online.
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