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value: Job Description _________________________________________________________________________ PITT RIVERS MUSEUM Job title Visitor Experience Manager Division Gardens, Libraries and Museums Department Pitt Rivers Museum Location Pitt Rivers Museum Grade and salary Grade 6 Hours Full time 37.5 hours per week Contract type Permanent Reporting to Head of Administration, Planning and Finance Vacancy reference 175066 Additional information The post will require weekend (one day minimum) and occasional evening work. The Pitt Rivers Museum The Pitt Rivers Museum (PRM) is one of the most dynamic and exciting museums in the UK. As a university museum, it is highly valued both in the education sector and in the cultural and creative industry sector. This was recognised in 2019 when the museum was a finalist for the Art Fund Museum of the Year. Founded in 1884, it houses over 600,000 objects, photographs and manuscripts from almost every country worldwide and from all periods of human existence. Today, the Museum is more alive than ever; its curation as a ‘democracy of things’ attracts increasingly diverse audiences and its innovative outreach programmes challenge the messages intrinsic to the Museum’s nineteenth-century origins, encouraging new, transformative interpretations. We have bold aims: to be a pioneering institution challenging and crossing boundaries; to influence the lives of a diverse local, national and international audience; and to be a place of welcome, where difficult conversations can take place alongside enjoyment in discovery. The role This is an exciting opportunity to support the museum develop Visitor Experience Services and to ensure all our visitors are able to make the most of their visit, we are seeking an exceptional Visitor Experience Manager to build on an already excellent service to take the Museum forward in implementing new approaches in visitor experience and deliver and exceed service and income targets (donation and retail) to join our team. …

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comment: The Pitt Rivers Museum is a welcoming museum for all and we are seeking an exceptional Visitor Experience Manager to join our Visitor Service Team with relevant skills and experience to meet the high standards for one Oxford’s most loved Museum’s. We warmly invite all applicants who feel they meet the requirements for the role to apply. As Visitor Experience Manager at the Pitt Rivers Museum, you will be responsible for the delivery of an engaging, effective, safe and accessible visitor experience for all as well as meet our income targets through visitor donations and small shop. This is an exciting and demanding role, with significant responsibility for the visitor operation and experience. Leading by example and inspiring your team you will ensure that visitors get the information and guidance they need and that they and the Museum are safe and secure. You will support your team in achieving high levels of customer service satisfaction, safety and security compliance. This will involve operational decisions, sometimes rapid responses as incident controller, managing team performance and development, and contributing to visitor projects to improve departmental performance. You will also utilise experience of supporting various technical improvements to services including ticketing and booking services, visitor data analysis, online donations and visitor counting systems to continually improve visitor operations and experience. Supporting and inspiring all front facing staff including reception, visitor experience and retail you will drive team performance and ensure procedures, income and customer excellence targets and initiatives that are being developed in the Pitt Rivers Museum and across Gardens, Libraries and Museums Divisions are implemented and that the Museum is a champion of good practice. This is a full time role and your role will require you to act as Duty Manager covering adhoc week days, evenings, weekends, bank holidays and some late night events. …
further particulars: Job Description
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