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Business Systems Support Analyst
salary: Standard Grade 7: £38,674 - £46,913
application closing date: 2024-11-29T12:00:00+00:00
based near: Dartington House
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comment: Business Systems Support Analyst- 2 year Fixed Term Contract IT Services ensures the University of Oxford has the robust, reliable, and high-performing IT facilities we require to support the distinctive needs of those engaged in teaching, learning, and research. System Support Analysts provide a vital contact point for users throughout the Collegiate University for key Business Service applications and work within Resolver Teams. What We Offer As an employer, we care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: Flexible hybrid working model An excellent contributory pension scheme 38 days annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work. About the Role You will take ownership of support incidents for a small number of business systems, carrying out the analysis and testing necessary to identify solutions or system enhancements. As the key point of contact, you will build strong relationships with our colleagues within Research Services who are the Process and Business Owners of the Research Administration Systems, as well as colleagues within The Card Office, and the Bodleian Library Admissions Office who are responsible for the production of membership cards for staff, students, and visitors. This is a new post and although it is initially advertised as a 2 year fixed term post, it is anticipated that this will become a permanent post once the project phase is completed. About You You will need experience of implementing and supporting systems software, ideally in acomplex and diverse organisation. You will have excellent written and verbal communication skills, including the ability to relate effectively to users at all levels of seniority. Strong analysis and problem-solvi…
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contact: Alex Purbrick
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further particulars: Job Description 175175 - Business Systems Support Analyst
comment: **Business Systems Support Analyst- 2 year Fixed Term Contract** IT Services ensures the University of Oxford has the robust, reliable, and high-performing IT facilities we require to support the distinctive needs of those engaged in teaching, learning, and research. System Support Analysts provide a vital contact point for users throughout the Collegiate University for key Business Service applications and work within Resolver Teams. **What We Offer** As an employer, we care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * Flexible hybrid working model * An excellent contributory pension scheme * 38 days annual leave * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and Season Ticket travel loans The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work. **About the Role** * You will take ownership of support incidents for a small number of business systems, carrying out the analysis and testing necessary to identify solutions or system enhancements. * As the key point of contact, you will build strong relationships with our colleagues within Research Services who are the Process and Business Owners of the Research Administration Systems, as well as colleagues within The Card Office, and the Bodleian Library Admissions Office who are responsible for the production of membership cards for staff, students, and visitors. * This is a new post and although it is initially advertised as a 2 year fixed term post, it is anticipated that this will become a permanent post once the project phase is completed. **About You** * You will need experience of implementing and supporting systems software, ideally in acomplex and diverse organisation. * You will have excellent written and verbal communication skills, including the ability to relate effectively to users at all levels of seni…
subject: professional-management
application opening date: 2024-11-14T09:00:00+00:00
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value: Job Description _________________________________________________________________________ Summary Job title Business Systems Support Analyst Division University Administration and Services (UAS) Department IT Services Location Central Oxford Grade and salary Grade 7: £38,674 - £46,913 with a discretionary range up to £51,059 per annum Hours Full time (37.5 hours) Contract type Fixed-Term- 2 years Reporting to The Head of Business Systems Support Vacancy reference 175175 Additional information We would welcome applications from candidates who might not yet meet all the criteria, but who can demonstrate the ability to develop the required skills. The role This is a new post and although it is initially advertised as a 2 year fixed term post, it is anticipated that this will become a permanent post once the project phase is completed. The Analysts’ substantive reporting line will be to the Head of the Business Systems Support Team. It is envisaged that most of the time the analyst would work within this team supporting Research Administration Systems and the University Card System. Business Systems Support resides within the wider Customer Services Group. Support Analysts provide a vital contact point for users throughout the Collegiate University for key Business Service applications and work within Resolver Teams. These teams are staffed with experienced individuals whose activities include IT Incident investigation, analysis, workaround provision, solution development and implementation, along with application security management, communication and liaison with suppliers, in-depth problem handling through IT Problem Management, and IT Change implementation. They will also provide backup for the service desk function as and when required. They will need to build strong relationships with colleagues within Research Services who are the Process and Business Owners of the Research Administration Systems, as well as colleagues within The Card Office, and the Bodleian Lib…
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