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Job Description _________________________________________________________________________ Summary Job title Relocation Advisor Division University Administration and Services Department Estates Services – Residential Lettings Team Location Central Oxford Location Grade and salary Grade 6: £33,832 - £39,705 per annum Hours Full time Contract type 12-month fixed term contract Reporting to Head of Graduate Accommodation and Residential Lettings Vacancy reference 175295 The role The focus of this role is to develop the provision of a high quality, professional Relocation Service, to support the recruitment and retention of University staff. The post holder will seek to provide an effective and supportive Relocation Service for members of the University and their families, with the aim of the service being to ease the process of moving to Oxford for new staff members, whether from within the UK or overseas. This will entail liaison between the individual staff member and other internal and external stakeholders and service providers. The range of contacts includes private Landlords, Letting agents and property vendors, University departments and offices (Pensions, HR, Finance, etc), Local Authorities, Education and Schools, removal firms, and others. The post holder will work closely with the Head of Graduate Accommodation and Residential Lettings. It is important that you are a self-starter, have experience of letting and managing housing and have strong administrative skills. Good organisational ability is required and it is important that you can communicate well in writing, on the telephone and in person with staff, academics and members of the public. Responsibilities • Creating and maintaining a Relocation Guide for all new staff moving to Oxford. This should contain information on letting agents; removals, schools, university departments, areas, pets, finances, transport etc. • Work with the Communications team to create and maintain a web for the Relocation Advice Service which contains information and links to letting agents; removal companies, schools, university departments, areas, pets, finances, transport, etc. • Building relationships with University departments in order to understand how they see the Relocation Service developing and what assistance it could provide to their new members of staff • Building relationships with local letting argents both for rental and potential property purchases. Undertake spot checks of properties and assist new staff members with ensuring that property rentals have the required certification and are of an acceptable standard • Retaining an awareness of current property market issues and legislation • Assisting new staff members with making appointments to view properties • Provide sign posting for new staff members to assist them with making transport arrangements • Arranging other useful contacts for new arrivals and provide a direct and accessible point of contact throughout both the client’s arrival and beyond. • Assisting new staff with information regarding local schools and health care provisions • Maintaining data records and contact lists • Drafting, reviewing, producing and distributing documents that may help incoming staff with their relocation • Producing statistical reports; researching information to provide more detailed analysis to help the University’s senior officers with data on our customers’ needs. Reviewing business plans • Maintaining the high standards of the Department in providing excellent customer service and support face to face, via email and by telephone. Ensuring that all communications, both directly concerning relocation and more generally within the Graduate Accommodation and Residential Lettings Team is prompt, courteous and adheres to departmental objectives. • Undergoing any such training and development as identified by the Head Graduate accommodation and Residential Lettings to support staff and to help improve the standards of the service, and to comply with University requirements. • Supporting other members of the Residential lettings and Graduate Accommodation teams • Assisting with advertising promoting the service and department and properties to the wider University and the Colleges • General administration duties and responding to all enquiries in a timely manner • Keeping up to date with housing legislation • Any other tasks which are required by either the Director of Asset and Space Management or Head of Graduate Accommodation and Residential Lettings. Selection criteria Essential selection criteria • • • • • • • • • • • • Previous housing experience Experience in a customer service environment Strong organisational and administrative skills and a proactive approach to problem solving Highly self-motivated with the desire to learn and contribute ideas Flexible and adaptable approach; an ability to manage a variety of workloads Experienced in establishing and/or developing business policies/processes Good levels of numeracy and literacy Be comfortable and effective communicating with people at all levels within the University, and with people of different cultures and backgrounds. Well organised Able to work under pressure in a calm and efficient manner Familiarity with Microsoft Office, particularly Excel and the use of Outlook email Ability to travel around the city Desirable selection criteria • Understanding of the local housing market, transport and family-related provisions. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will 175295 Relocation Advisor - JD 2 contact the referees you have nominated. If you have previously worked for the University we will also verify key information such as your dates of employment and reason for leaving your previous role with the department/unit where you worked. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment https://www.jobs.ox.ac.uk/pre-employment-checks screening procedures at: About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. 175295 Relocation Advisor - JD 3 Estates Services Estates Services is responsible for the management and strategic development of the University’s functional and commercial estate, comprising 440 buildings, and associated infrastructure. The University’s functional buildings include specialist research buildings, teaching laboratories and lecture halls, sports facilities, libraries and museums, administrative and ceremonial buildings. Commercial properties include graduate accommodation, office space, warehouses and agricultural land and property. The day-to-day responsibilities of Estates Services include managing the capital building programme, aimed at delivering world class new buildings; repairs and maintenance, including upkeep of some of the finest buildings in the city; facilities management for a number of University buildings; the provision of central services such as mail room services; maintaining a safe and secure physical environment; the allocation of space for departmental use; property acquisitions, disposals and leases; accommodation for graduate students at eight sites, as well as housing for key staff; conserving Wytham Woods and University Parks, and managing gardens and landscapes across the estate; carbon reduction strategies across the University and helping staff and students to make sustainable workplace and travel choices. For more information please visit: http://www.admin.ox.ac.uk/estates University Administration and Services University Administration and Services (UAS) is the collective term for the central administrative departments of the University. UAS comprises structures to: Support the University’s core academic purposes of teaching, learning and research; Ensure the University can meet the requirements of government, funding bodies and other external agencies; and Facilitate the attainment of the objectives set out in the University’s Strategic Plan. 175295 Relocation Advisor - JD 4 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitmentsupport-faqs Non-technical questions about this job should be addressed to the recruiting department directly uashr@admin.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. 175295 Relocation Advisor - JD 5 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. 175295 Relocation Advisor - JD 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, flexible working options, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities. See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme, available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits We are a family-friendly employer with one of the most generous family leave schemes in the Higher Education sector. Our Childcare Services team provides guidance and support on childcare provision, and offers a range of high quality childcare options at affordable prices for staff. In addition to 5 University nurseries, we partner with a number of local providers to offer in excess of 450 full time nursery places to our staff. Eligible parents are able to pay for childcare through salary sacrifice, further reducing costs. See https://childcare.admin.ox.ac.uk/. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities for dependants of all types. See https://hr.admin.ox.ac.uk/my-family-care ildcare Supporting disability and health-related issues (inc menopause) We are committed to supporting members of staff with disabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopause-guidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBT+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/support-researchers/researcher-hub Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/supportresearchers/connecting-other-researchers/oxford-research-staff-society 175295 Relocation Advisor - JD 7
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Are you passionate about helping people settle into new environments? Do you have a strong commitment to customer service along with some experience in the housing sector? We are looking for an organised individual to join our team as a Relocation Advisor. In this role, you will play a key role in supporting new University staff and their families as they transition to life in Oxford, providing a seamless and professional relocation experience. **Key Responsibilities:** **Relocation Support:** Provide personalised assistance to new staff with all aspects of relocating, including housing, schooling, and transport. **Stakeholder Engagement:** Build and maintain strong relationships with internal University departments and external partners such as letting agents and property vendors. **Housing:** Assist with property viewings and ensure rentals meet required standards, keeping up-to-date with housing legislation and market trends. **Resource Management:** Develop and maintain relocation guides and online resources to support new staff. **Customer Service:** Be a key point of contact, offering exceptional support throughout the relocation process. **What We Offer:** * 30 days of annual leave (excluding public holidays) * Hybrid working arrangements for a healthy work-life balance * Extensive personal and professional development opportunities * Excellent contributory pension scheme * Subsidised sports centre membership and cycle loan scheme * Supportive childcare services and generous family leave You will enjoy the fulfilment of helping staff and their families make a smooth transition to life in Oxford as part of an amazing team. **About You:** * Experience in the housing sector, with knowledge of property management or lettings. * Strong organisational skills with the ability to manage multiple tasks and deadlines. * Excellent communication skills, both written and verbal, and comfortable working with individuals from diverse backgrounds. * A proactive, self-motivated approach to work, with a keen eye for detail. * Familiarity with Microsoft Office, particularly Excel and Outlook. **Desirable:** • Knowledge of Oxford’s housing market and local family services (schools, healthcare, transport). **How to apply** To apply for this position, please submit the following documents as part of your online application: • Covering letter / supporting statement detailing how you meet the criteria for the role as set out in the job description • Curriculum vitae (CV) • Contact details of two referees (only contacted if you are successful) Only applications received before 12 pm on **Monday 7 October 2024** can be considered. Interviews will take place in person on **Monday 14 October 2024.**
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Description of Relocation Advisor (One Year Fixed Term Contract)
Are you passionate about helping people settle into new environments? Do you have a strong commitment to customer service along with some experience in the housing sector? We are looking for an organised individual to join our team as a Relocation Advisor. In this role, you will play a key role in supporting new University staff and their families as they transition to life in Oxford, providing a seamless and professional relocation experience. Key Responsibilities: Relocation Support: Provide personalised assistance to new staff with all aspects of relocating, including housing, schooling, and transport. Stakeholder Engagement: Build and maintain strong relationships with internal University departments and external partners such as letting agents and property vendors. Housing: Assist with property viewings and ensure rentals meet required standards, keeping up-to-date with housing legislation and market trends. Resource Management: Develop and maintain relocation guides and online resources to support new staff. Customer Service: Be a key point of contact, offering exceptional support throughout the relocation process. What We Offer: 30 days of annual leave (excluding public holidays) Hybrid working arrangements for a healthy work-life balance Extensive personal and professional development opportunities Excellent contributory pension scheme Subsidised sports centre membership and cycle loan scheme Supportive childcare services and generous family leave You will enjoy the fulfilment of helping staff and their families make a smooth transition to life in Oxford as part of an amazing team. About You: Experience in the housing sector, with knowledge of property management or lettings. Strong organisational skills with the ability to manage multiple tasks and deadlines. Excellent communication skills, both written and verbal, and comfortable working with individuals from diverse backgrounds. A proactive, self-motivated approach to work, with a keen eye for detail. Familiarity with Microsoft Office, particularly Excel and Outlook. Desirable: • Knowledge of Oxford’s housing market and local family services (schools, healthcare, transport). How to apply To apply for this position, please submit the following documents as part of your online application: • Covering letter / supporting statement detailing how you meet the criteria for the role as set out in the job description • Curriculum vitae (CV) • Contact details of two referees (only contacted if you are successful) Only applications received before 12 pm on Monday 7 October 2024 can be considered. Interviews will take place in person on Monday 14 October 2024.
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Standard Grade 6: 33,832 - 39,705 per annum
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