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175333 Job Description and Selection Criteria.pdf
value: Job description and selection criteria Job title Front of House Visitor Host Division Gardens, Libraries and Museums (GLAM) Department Bodleian Libraries Location Old Bodleian Library, Broad Street, Oxford, OX1 3BG Grade and salary Grade 2: £24,181 - £25,200 (per annum, pro rata) Hours Part time: 16.75 hours per week (0.4589 FTE) averaged across 2 weeks. • Week 1 - Wednesday, Friday, Saturday and Sunday • Week 2 - Friday and Sunday Contract type Permanent Reporting to Tours and Visitor Experience Manager Vacancy reference 175333 Additional information You are required to submit a CV and a supporting evidence form with your application, outlining how you meet each of the selection criteria for the role (see the ‘How to Apply’ section for further details). CVs or supporting evidence forms submitted on their own will not be considered. Please contact the recruitment team if you require the job description in an alternative format. Closing date 12.00 midday BST Friday 4th October 2024 Job description Overview of the role To extend a high standard of welcome and service to all visitors. To provide knowledgeable and entertaining tours to groups with a wide range of interests and levels of engagement. To maximise visitor enjoyment of the Bodleian Libraries and to facilitate access. To support the commercial income of the library and to ensure the site and its assets are safe and secure. To achieve this through effective teamwork with staff, volunteers and stakeholders, through high standards of presentation, and by keeping abreast of changes in procedure and of events in the library. Responsibilities • Provide consistently high standards of visitor care at all times when welcoming visitors of all ages and nationalities. Maintain a positive, empathetic and customer-focussed attitude, including a warm welcome, open and friendly manner and professional appearance. • Answer visitors’ questions face to face, providing accurate information about the Bodleian and its activities. …
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comment: About the role Are you a driven individual who is passionate about bringing history to life? The Bodleian Libraries is looking for an enthusiastic team player interested in delivering exemplary customer service to join our dedicated Front of House team. As a Visitor Host, you will work with a diverse range of people from varied backgrounds, delivering a world-class service for every visitor. Putting visitors first, you will pride yourself on delivering engaging and informative guided tours to an international audience whilst proactively promoting and selling the Bodleian’s range of public offers. This role involves working to a daily staffing schedule where you will be required to move around the different service point positions, walk groups around the site on guided tours, and lift and move lightweight equipment. This is a permanent post, working 16.75 hours per week (45.89% of full-time hours) averaged across 2 weeks. The working days are: Week 1 - Wednesday, Friday, Saturday and Sunday Week 2 - Friday and Sunday About You You will have experience of working confidently under pressure in a customer-focused environment. You will be able to communicate clearly with an ability to relate to visitors of all ages and nationalities. What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days of annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans More information is available at https://hr.admin.ox.ac.uk/staff-benefits Diversity Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning fr…
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comment: **About the role** Are you a driven individual who is passionate about bringing history to life? The Bodleian Libraries is looking for an enthusiastic team player interested in delivering exemplary customer service to join our dedicated Front of House team. As a Visitor Host, you will work with a diverse range of people from varied backgrounds, delivering a world-class service for every visitor. Putting visitors first, you will pride yourself on delivering engaging and informative guided tours to an international audience whilst proactively promoting and selling the Bodleian’s range of public offers. This role involves working to a daily staffing schedule where you will be required to move around the different service point positions, walk groups around the site on guided tours, and lift and move lightweight equipment. This is a permanent post, working 16.75 hours per week (45.89% of full-time hours) averaged across 2 weeks. The working days are: * Week 1 - Wednesday, Friday, Saturday and Sunday * Week 2 - Friday and Sunday **About You** You will have experience of working confidently under pressure in a customer- focused environment. You will be able to communicate clearly with an ability to relate to visitors of all ages and nationalities. **What We Offer** As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * An excellent contributory pension scheme * 38 days of annual leave * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and Season Ticket travel loans More information is available at https://hr.admin.ox.ac.uk/staff-benefits **Diversity** Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working a…

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