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Job description and selection criteria Job title AV Support Officer Division Social Sciences Department Blavatnik School of Government Location Radcliffe Observatory Quarter, Walton Street, Oxford, OX2 6GG Grade and salary Grade 5: £31,459 - £36,616 (with a discretionary range to £39,749 based on relevant experience) Full-time. Hours The postholder will be expected to be on-site five days a week Contract type Three years Reporting to AV Manager Vacancy ID 175850 Overview of the role We seek an experienced, capable AV Support Officer to join the Blavatnik School of Government IT Services team in the dynamic and growing Blavatnik School of Government in our stunning new building in the Radcliffe Observatory Quarter. The AV Support Officer will be responsible for providing support to the school community for AV and IT related support requests across the core business areas of research, teaching, and administration. This role would prioritise the Audio-Visual elements. They will have a comprehensive knowledge of audio-visual technologies, systems, and solutions with demonstrable experience in designing and installing audio-visual systems. You will be a self-starter capable of working in a busy and pressurised environment, either alone or as part of a larger team. You will have proven experience delivering excellent customer service and technical support in an academic or corporate environment. Strong IT skills and an excellent understanding of both Mac and Windows operating systems are required. Reflecting the nature and demands of a busy department, the normal working pattern will be by agreement within an 8 am – 8 pm working window. Post holders are expected to show flexibility and support occasional planned out-of-hours working to support IT change and other operational school needs by agreement with the Head of IT, AV and Operations. Responsibilities Support • Act as first point of contact for staff and students requesting AV/IT Support via the Help desk, receiving and handling requests for support following agreed procedures. Blavatnik School of Government, University of Oxford 1 • • • • • • • • Respond to requests for support by providing information to enable incident resolution and promptly allocate or escalate request as appropriate. Assist staff, students, and visitor in using the School’s meeting room facilities. Provide exemplary professional support for events held at the School including teaching, conferences, executive programmes, and external meetings. Assist in the setting up, operating, editing, and processing of lectures and events using a range of specialist AV hardware and software. Work closely with other members of the School’s IT Services to coordinate upgrades and any other ongoing changes in infrastructure. Work with the AV Manager to ensure that timetabled teaching, recorded with automated lecture capture, and other regular events are prepared for and supported. Aid in the design, installation, and programming of Audio-Visual systems Assist in the delivery of the training sessions for end users. Documentation • Maintain an up-to-date inventory of AV devices, stock levels and available budget. • Identify end-of-life products and plan accordingly for their phased removal. • Keep meticulous records, diagrams, creation of the technical manuals and end user manuals General Responsibilities • To take part in the School’s Annual Review scheme and undertake training as required. • To fully comply with all the school’s policies, including equality of opportunity and data protection. • Keep up to date with rapid developments in IT and AV and maintain proficiency and certifications. • Make a positive contribution to the team, e.g., through active participation in weekly team meetings; demonstrating discretionary effort; completing tasks; contributing ideas. • Perform other related duties as required. Selection criteria Applications will be judged only against the criteria that are set out below. Applicants should ensure that their application shows very clearly how their skills and experience meet these criteria. Essential • • • • • • • Experience in an AV support role Excellent knowledge of AV technologies, including projection, digital signage, recording/editing (both audio and video) and live broadcast Experience in the setup, delivery and development of collaboration and communication systems such as Zoom and Microsoft Teams Demonstrable experience in the delivery of excellent customer service and technical support in an academic or corporate environment. Good understanding of both Mac and Windows operating and the Office suite of applications as well as experience of troubleshooting and support. Experience of working in a busy, pressured environment whilst organising and prioritising your work to meet tight deadlines Disciplined and well-organised, self-motivated, and willing to work flexibly and independently to deadlines. Blavatnik School of Government, University of Oxford 2 • • Experienced in the writing of technical documents such as technician manuals and end-user operation guides. Experience in filming, editing and digital production Desirable • Experience in the training of peers and end-users in the use of new technologies • Working knowledge of IT networks • Experience in the use and development of lecture capture systems Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. If you have previously worked for the University we will also verify key information such as your dates of employment and reason for leaving your previous role with the department/unit where you worked. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. Blavatnik School of Government, University of Oxford 3 The Blavatnik School of Government Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; applied research; and engagement with government and practitioners. The School was founded in 2010 and our founding dean is Professor Ngaire Woods. We admitted the first 38 Master of Public Policy (MPP) students in 2012 and we currently accept around 140 MPP students and around eight doctoral students a year. We also accept a small group of students for our MSc in Public Policy Research. The Blavatnik School of Government holds a bronze Athena Swan award to recognise advancement of gender equality: representation, progression and success for all. You can find more information on the Blavatnik School of Government’s website. Blavatnik School of Government, University of Oxford 4 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application, you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the HR team directly on recruit@bsg.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Blavatnik School of Government, University of Oxford 5 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacy-policy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/data-protection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Blavatnik School of Government, University of Oxford 6 BENEFITS OF WORKING AT THE UNIVERSITY Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities. See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme which is available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We have excellent childcare services, including five University nurseries as well as places at many other private nurseries. See https://childcare.admin.ox.ac.uk/ Supporting disability and health-related issues (including menopause) We are committed to supporting members of staff with disabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopause-guidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBTQ+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/supportresearchers/researcher-hub Blavatnik School of Government, University of Oxford 7 Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/support-researchers/connecting-other-researchers/oxfordresearch-staff-society Blavatnik School of Government, University of Oxford 8
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Grade 5: £31,459 - £36,616 (with a discretionary range to £39,749 based on relevant experience)
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About the Blavatnik School of Government Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; generating research with impact; and engaging with governments and practitioners. What we offer The School is a collaborative, friendly, and dynamic department based in an award-winning building in Oxford. We host regular events and talks with well-known guest speakers – all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties. As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days’ annual leave Family leave schemes and a comprehensive range of childcare services Cycle loan scheme and discounted bus travel and Season Ticket travel loans Membership to a variety of social and sports clubs Opportunities for remote working. More information about working at the School can be found on our jobs page. About the role The Blavatnik School of Government is looking for an AV Support Officer. They will be responsible for providing first-line support to the School community for AV and IT related support requests across the core business areas of research, teaching, and professional services. They will assist building users with operating meeting room facilities, working with the AV Manager to prepare for teaching and events, and aid in the design, installation, and programming of Audio-Visual systems. Reflecting the nature and demands of a busy department, the normal working pattern will be by agreement within an 8 am – 8 pm working window. The postholder is expected to show flexibility and support occasional planned out-of-hours working to support School needs by agreement with the AV Manager or Head of IT, AV and Operations. About You You will have previous experience in an AV support role; excellent knowledge of AV technologies, including projection, digital signage, recording/editing (both audio and video) and live broadcast; experience in the setup, delivery and development of collaboration and communication systems such as Zoom and Microsoft Teams; demonstrable experience in the delivery of excellent customer service and technical support in an academic or corporate environment; and experience of working in a busy, pressured environment whilst organising and prioritising your work to meet tight deadlines. Application Process You will be required to upload a supporting statement, your CV, and the details of two referees as part of your online application. The closing date for applications is 12 noon (UK time) on Wednesday 6 November 2024. Interviews will take place during week commencing 18 November 2024 and will be held in-person at the School.
Notation3 description of AV Support Officer
**About the Blavatnik School of Government** Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: **teaching** **current and future leaders** ; **generating** **research with impact** ; and **engaging** **with governments and practitioners**. **What we offer** The School is a collaborative, friendly, and dynamic department based in an award-winning building in Oxford. We host regular events and talks with well- known guest speakers – all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties. As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * An excellent contributory pension scheme * 38 days’ annual leave * Family leave schemes and a comprehensive range of childcare services * Cycle loan scheme and discounted bus travel and Season Ticket travel loans * Membership to a variety of social and sports clubs * Opportunities for remote working. More information about working at the School can be found on our jobs page. **About the role** The Blavatnik School of Government is looking for an AV Support Officer. They will be responsible for providing first-line support to the School community for AV and IT related support requests across the core business areas of research, teaching, and professional services. They will assist building users with operating meeting room facilities, working with the AV Manager to prepare for teaching and events, and aid in the design, installation, and programming of Audio-Visual systems. Reflecting the nature and demands of a busy department, the normal working pattern will be by agreement _within_ an 8 am – 8 pm working window. The postholder is expected to show flexibility and support occasional planned out-of-hours working to support School needs by agreement with the AV Manager or Head of IT, AV and Operations. **About You ** You will have previous experience in an AV support role; excellent knowledge of AV technologies, including projection, digital signage, recording/editing (both audio and video) and live broadcast; experience in the setup, delivery and development of collaboration and communication systems such as Zoom and Microsoft Teams; demonstrable experience in the delivery of excellent customer service and technical support in an academic or corporate environment; and experience of working in a busy, pressured environment whilst organising and prioritising your work to meet tight deadlines. **Application Process** You will be required to upload a supporting statement, your CV, and the details of two referees as part of your online application. The closing date for applications is **12 noon (UK time) on Wednesday 6 November 2024**. Interviews will take place during week commencing 18 November 2024 and will be held in-person at the School.
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