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Description of DARS Senior User Engagement Officer
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further particulars: 176202, JD - DARS Senior User Engagement Officer.pdf
application closing date: 2024-11-14T12:00:00+00:00
comment: The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support. About the Role As a member of the User Engagement team, your role will be integral to supporting and enhancing the University's CRM system for development and alumni engagement. Key responsibilities include: User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system. Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system. Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships. To Be Successful You’ll Need: Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations. Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement. Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships. Interpersonal Skills: Excellent interpersonal and customer service skills. Technical Proficiency: - Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents. - Proficient in learning management systems (LMS) and various e-learning platforms. - Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edg…
type: Vacancy
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salary: Grade 7: £36,924 - £45,163 per annum with possible extension to £49,250 – plus Oxford University Weighting of £1,500 per year (pro-rata).
application opening date: 2024-10-23T09:00:00+01:00
contact: Meraj Huda
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comment: The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support. **About the Role** As a member of the User Engagement team, your role will be integral to supporting and enhancing the University's CRM system for development and alumni engagement. Key responsibilities include: * User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system. * Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system. * Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships. **To Be Successful You ’ll Need:** * Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations. * Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement. * Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships. * Interpersonal Skills: Excellent interpersonal and customer service skills. * Technical Proficiency: \- Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents. \- Proficient in learning management systems (LMS) and various e-learning platforms. \- Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (su…
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value: Job Description ___________________________________________________________ Summary Job title DARS Senior User Engagement Officer Division University Administration and Services Department Development and Alumni Engagement Location University Offices, Wellington Square, Oxford OX1 2JD - but you may be able to agree a pattern of regular remote working with your line manager. Grade and salary Grade 7: £36,924 - £45,163 per annum with possible extension to £49,250 – plus as Oxford University Weighting of £1,500 per year (pro rata). Hours Full time (37.5 hours) Contract type Permanent Reporting to DARS User Engagement Team Lead Vacancy reference 176202 Additional information Applications are welcome and encouraged from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply. Development and Alumni Engagement is committed to equality, and values diversity. Development and Alumni Engagement (DAE) DAE is led by Liesl Elder who, as Chief Development and Alumni Engagement Officer at the University of Oxford, reports directly to the Vice-Chancellor. DAE’s mission is to help secure philanthropic support for the University, and build an engaged, informed and active alumni community. Through working in partnership with academic, development, and alumni colleagues throughout the collegiate University, DAE builds enduring relationships with external constituencies – including alumni, non-alumni, corporate and foundation donors – and increases financial support for agreed academic priorities. The office is one of the central administrative departments of the University, collectively known as University Administration and Services. Due to the nature of its work, DAE collaborates closely with a number of other units and teams, particularly Public Affairs, Finance, Research and Legal. In 2019, the University and the colleges completed the Oxford Thinking Campaign, which raised £3.34bn, and is the most successful higher educat…
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