Description of Education Casework Officer
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**Education Casework Officer ** **Education Policy Support, University Offices, Wellington Square, Oxford** **Grade 6** The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. **Department** The Education Policy Support (EPS) team develops academic policy, oversees quality of courses, and manages external regulation of our teaching, access and participation. The team also provides a secretariat service for major university committees and manages student casework. The EPS team provides a vital service to colleagues and students across Oxford by managing individual student cases and offering expert advice to staff. **The Role** The post-holder will carry out core functions of the Section. They will handle sensitive and complex student dispensation and appeal cases on behalf of Education Committee, and will provide advice and guidance to administrative and academic staff across the collegiate University on matters of education policy and procedure related to student casework. **What We Offer** As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: • An excellent contributory pension scheme • 38 days annual leave • A comprehensive range of childcare services • Family leave schemes • Cycle loan scheme • Discounted bus travel and Season Ticket travel loans • Membership to a variety of social and sports clubs This role also offers the opportunity for hybrid working **About the Role** We invite applications for this exciting new post to support student casework starting as soon as possible. You will join a busy and supportive team which manages sensitive and complex student dispensation and appeal cases. The cases will cover a range of issues including: major adjustments to study for disability, exceptional extensions/suspensions or re-sits, and appeals. You will manage an individual case load and also provide advice and guidance to administrative and academic staff across the collegiate University. You will have good organisational and communication skills, a proactive and problem-solving approach to work, and an ability to assimilate, understand and apply rules and regulations. You will be able to act with diplomacy and tact, and will be capable of building excellent working relationships across the collegiate university. This is a fixed term contract until 31 July 2026 and would be suitable for a secondment. **Application Process** You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 25 November 2024 Interviews will take place during week commencing 09 December 2024 and will be face to face
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Education Casework Officer Education Policy Support, University Offices, Wellington Square, Oxford Grade 6 The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. Department The Education Policy Support (EPS) team develops academic policy, oversees quality of courses, and manages external regulation of our teaching, access and participation. The team also provides a secretariat service for major university committees and manages student casework. The EPS team provides a vital service to colleagues and students across Oxford by managing individual student cases and offering expert advice to staff. The Role The post-holder will carry out core functions of the Section. They will handle sensitive and complex student dispensation and appeal cases on behalf of Education Committee, and will provide advice and guidance to administrative and academic staff across the collegiate University on matters of education policy and procedure related to student casework. What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: • An excellent contributory pension scheme • 38 days annual leave • A comprehensive range of childcare services • Family leave schemes • Cycle loan scheme • Discounted bus travel and Season Ticket travel loans • Membership to a variety of social and sports clubs This role also offers the opportunity for hybrid working About the Role We invite applications for this exciting new post to support student casework starting as soon as possible. You will join a busy and supportive team which manages sensitive and complex student dispensation and appeal cases. The cases will cover a range of issues including: major adjustments to study for disability, exceptional extensions/suspensions or re-sits, and appeals. You will manage an individual case load and also provide advice and guidance to administrative and academic staff across the collegiate University. You will have good organisational and communication skills, a proactive and problem-solving approach to work, and an ability to assimilate, understand and apply rules and regulations. You will be able to act with diplomacy and tact, and will be capable of building excellent working relationships across the collegiate university. This is a fixed term contract until 31 July 2026 and would be suitable for a secondment. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 25 November 2024 Interviews will take place during week commencing 09 December 2024 and will be face to face
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UAS Job Description UNIVERSITY ADMINISTRATION & SERVICES Education Policy Support _________________________________________________________________________ Summary Job title Education Casework Officer Division Academic Administration Division Department Education Policy Support Location University Offices, Wellington Square Grade and salary Grade 6: £33,832- £43,232 Hours Full time Contract type FTC, until 31 July 2026 Reporting to Head of Student Casework Vacancy reference 176386 The role The post-holder will carry out core functions of the Section. They will handle sensitive and complex student dispensation and appeal1 cases on behalf of Education Committee, and will provide advice and guidance to administrative and academic staff across the collegiate University on matters of education policy and procedure related to student casework. The post-holder will be required to demonstrate good organisational and communication skills; develop an indepth knowledge and understanding of the relevant rules and regulations; and work effectively with students and staff across the collegiate University, demonstrating tact, discretion and judgement in the handling of sensitive and confidential matters. The specific duties and areas of work undertaken by the post-holder within the section may develop and change over time but initially will cover the areas set out below. Responsibilities Student casework You will manage a caseload of student applications on behalf of Education Committee, covering requests for adjustments to assessment on the grounds of disability or complex mitigating circumstances and technical casework relating to certain provisions in regulation. This will involve: • triaging cases by urgency and complexity • undertaking further investigations relating to cases by liaising with college, departmental, divisional and professional service staff • preparing case timelines and summaries • recording and collating all documentation related to individual student cases • maintaining records in the student cases database • making decisions and drafting outcomes for straightforward cases • working with Senior Policy Officers/Head of Student Casework to identify resolutions for more complex cases, and drafting outcomes and preparing cases to be referred to the Pro-Vice-Chancellor (Education) You will develop a detailed knowledge of University regulations and policy as applicable to casework, and advise academic and administrative staff on these in the context of the management of student cases. You will collaborate with other team members to help manage the workloads in the team. You will contribute to discussions about necessary changes to the administrative procedures, IT and office support to ensure the efficient handling of cases. Administrative duties You will handle requests for information in compliance with freedom of information and data protection legislation related to casework records. Other duties You will undertake other duties and tasks as required from time to time by the Head of Education Policy Support and/or Head of Student Casework. Selection criteria           1 The holder of a good honours degree or equivalent intellectual ability; Experience of working in the higher education sector or a comparable environment; Able to act with diplomacy and to handle confidential tasks, understanding when tact is required in sensitive work, and showing an awareness of data protection requirements; Able to demonstrate a pro-active and problem-solving approach to work; Able to organise own workload and prioritise to effectively meet deadlines effectively, particularly during times of high case workflow; Able to assimilate, understand and apply key principles, policies and regulations relevant to student casework. High standard of literacy and ability to draft correspondence and case briefs etc, structure and format documents and present a coherent case analysis with demonstrable attention to detail and good analytical skills for textual information. Capable of building excellent working relationships with colleagues across the collegiate University to facilitate case progression, resolution and the sharing of key principles, policies and regulations related to student cases. Able to work flexibly both as part of a team and on own initiative; Excellent IT skills, including managing and tracking email, producing high quality word-processed documents and creating and using spreadsheets https://academic.admin.ox.ac.uk/dispensations October 2024 2 Desirable selection criteria • • • Experience of working in a large and complex organisation; Experience of using key software (e.g. MS Dynamics, SharePoint, MS Teams) Knowledge and experience of the needs of disabled students and/or requirements of the Equality Act as they relate to disabled students. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. If you have previously worked for the University we will also verify key information such as your dates of employment and reason for leaving your previous role with the department/unit where you worked. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks October 2024 3 About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. Education Policy Support This role is located in the Education Policy Support (EPS) section which is based at University Offices, Wellington Square, and forms part of the University’s central administrative service (UAS). The team comprises 18 members of staff, including one member of administrative support staff, and is led by Anne Vallins-Hooper, Head of EPS. She reports to the Director of Education Policy and Enhancement and works closely with the Pro Vice-Chancellor (Education) supporting key university committees and developing academic policy. The EPS team also provides a vital service to colleagues and students across Oxford by managing individual student cases and offering expert advice to staff. The casework includes: applications for dispensation from the University’s Examination Regulations (most often used to accommodate reasonable adjustments to assessment for students with disabilities and complex mitigating circumstances), cases under the Joint Panel on the Remission of Fees, Student Disciplinary Panel, Fitness to Study Panel and matters referred to the Office of the Independent Adjudicator for Higher Education. This is interesting and rewarding work which supports students. For more information please visit http://www.admin.ox.ac.uk/ac-div/aboutus/policy/ Academic Administration Division The Academic Administration Division (AAD) is the University’s group of services focused on students and learning. We provide support and information that students need to thrive in their academic and personal lives, and encourage the professional and educational development of our staff. We operate in close collaboration with colleagues in central, divisional, departmental, and college administration, as well as with academic staff and students. The AAD’s work supports the student career from pre-admission through to graduation and beyond, and promotes the development of coherent systems and services across Oxford to underpin this. We focus on: - Student recruitment: Attracting the best undergraduate and postgraduate students through outreach and admissions, and advising students through the admissions process. October 2024 4 - Student services: Offering high-quality services to students once they arrive at Oxford, including counselling and disability services, sports, language courses, a careers service, and fees and funding. - Student administration: Managing the University’s student data, registration, examinations, and degree ceremonies, advising on visas and immigration; and developing our student systems. - Educational policy: Helping to develop and implement educational policies, upholding legislation, and providing quality assurance. We also support academic and professional staff and the wider Oxford community through our language, sport, and professional and educational development services. The AAD comprises: the Careers Service, Education Policy Support, Graduate Admissions and Recruitment, the Language Centre, the Centre for Teaching and Learning, Student Fees and Funding, Student Registry, Student Systems, Student Welfare and Support Services, Undergraduate Admissions and Outreach, and University Sport. They are supported by two professional support functions: AAD Administration and AAD Communications. For more information, please see: https://academic.admin.ox.ac.uk/about/aad October 2024 5 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. If you currently work for the University please note that: - as part of the referencing process, we will contact your current department to confirm basic employment details including reason for leaving although employees may hold multiple part-time posts, they may not hold more than the equivalent of a full time post. If you are offered this post, and accepting it would take you over the equivalent of fulltime hours, you will be expected to resign from, or reduce hours in, your other posts(s) before starting work in the new post. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly aadadmninsupport@admin.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. October 2024 6 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. October 2024 7 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, flexible working options, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities. See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme, available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits We are a family-friendly employer with one of the most generous family leave schemes in the Higher Education sector (see https://hr.web.ox.ac.uk/family-leave). Our Childcare Services team provides guidance and support on childcare provision, and offers a range of high-quality childcare options at affordable prices for staff. In addition to 5 University nurseries, we partner with a number of local providers to offer in excess of 450 full time nursery places to our staff. Eligible parents are able to pay for childcare through salary sacrifice, further reducing costs. See https://childcare.admin.ox.ac.uk/. Supporting disability and health-related issues (inc menopause) We are committed to supporting members of staff with disabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopause-guidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBT+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/support-researchers/researcher-hub Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/supportresearchers/connecting-other-researchers/oxford-research-staff-society October 2024 8
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