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**About the role** The Ashmolean Museum, in the heart of Oxford, is looking for a Senior Sales Assistant to join the Retail Team. We are a small, friendly team, covering two shops, the box office and the welcome desk at the museum, selling a variety of beautiful products, plus tickets and memberships. The role includes leading the team to achieve KPIs, using EPoS to process sales and tickets, up-selling both products and donations, plus stock management and cash handling. This is a permanent, variable-hours role, over seven days a week, including bank holidays and some evenings. It is anticipated that you will work approximately four days a week, at least one of which will be at the weekend (or 28 hrs/wk). The role involves lifting and relocating deliveries to the respective shop or stock room locations. If you’re excited to bring your enthusiasm and retail talent to a world- renowned museum, we want to hear from you! **About You** You will be an enthusiastic person, passionate about achieving personal sales targets and supporting others in achieving theirs. You will have good IT skills, previous experience working in a fast-paced, customer facing environment. Good organisation and planning skills, plus ability to manage time effectively is also essential. An interest in art and archaeology, museums or galleries is desirable. **What We Offer** * As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * An excellent contributory pension scheme * 38 days of annual leave * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and Season Ticket travel loans More information is available at https://hr.admin.ox.ac.uk/staff-benefits **Diversity** Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. **How to apply** You will be required to upload your **CV and a supporting evidence form using the attached template** as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description. Please explain how you meet each one. CVs alone will not be considered. The Chair of this recruitment panel will be Anna Vrij-Tottey Retail & Ticketing Assistant, who can be contacted with enquiries relating to the role (anna.vrij-tottey@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk). Only applications received online by 12.00 midday on Monday 6 January 2025 can be considered. Interviews are expected to take place on Friday 17 January or during week commencing Monday 20 January 2025.
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Standard Grade 3: £26,948 - £27,838 per annum (pro-rata)
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176448 Job description and selection criteria.pdf
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About the role The Ashmolean Museum, in the heart of Oxford, is looking for a Senior Sales Assistant to join the Retail Team. We are a small, friendly team, covering two shops, the box office and the welcome desk at the museum, selling a variety of beautiful products, plus tickets and memberships. The role includes leading the team to achieve KPIs, using EPoS to process sales and tickets, up-selling both products and donations, plus stock management and cash handling. This is a permanent, variable-hours role, over seven days a week, including bank holidays and some evenings. It is anticipated that you will work approximately four days a week, at least one of which will be at the weekend (or 28 hrs/wk). The role involves lifting and relocating deliveries to the respective shop or stock room locations. If you’re excited to bring your enthusiasm and retail talent to a world-renowned museum, we want to hear from you! About You You will be an enthusiastic person, passionate about achieving personal sales targets and supporting others in achieving theirs. You will have good IT skills, previous experience working in a fast-paced, customer facing environment. Good organisation and planning skills, plus ability to manage time effectively is also essential. An interest in art and archaeology, museums or galleries is desirable. What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days of annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans More information is available at https://hr.admin.ox.ac.uk/staff-benefits Diversity Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. How to apply You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description. Please explain how you meet each one. CVs alone will not be considered. The Chair of this recruitment panel will be Anna Vrij-Tottey Retail & Ticketing Assistant, who can be contacted with enquiries relating to the role (anna.vrij-tottey@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk). Only applications received online by 12.00 midday on Monday 6 January 2025 can be considered. Interviews are expected to take place on Friday 17 January or during week commencing Monday 20 January 2025.
Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH
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Job description and selection criteria Job title Senior Sales Assistant Division Gardens, Libraries and Museums (GLAM) Department Ashmolean Museum Location Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH Grade and salary Grade 3: £26,948 - £27,838 per annum (pro-rata) £14.20 - £14.67/hour Hours Variable hours Contract type Permanent Reporting to Retail & Ticketing Manager Vacancy reference 176448 There is a requirement to be able to work flexibly over a 7 day a week rota including weekends and occasional evenings. This role includes a moderate amount of activity and the physical movement of stock, including lifting, and moving objects may be required. All necessary health and safety training will be provided. Additional information You are required to submit a CV and a supporting evidence form with your application, outlining how you meet each of the selection criteria for the role (see the ‘How to Apply’ section for further details). CVs alone will not be considered. Please contact the recruitment team if you require the job description in an alternative format. Closing date 12.00 midday Monday 6 January 2025 Job description Overview of the role The Senior Sales Assistant will work as part of a small Retail & Ticketing Team at the Ashmolean Museum. The role requires the candidate to be sales focused and customer service oriented. The Senior Sales Assistant will deputise for the Retail & Ticketing Manager in their absence, and be responsible for following cash handling procedures, including cashing up, processing refunds/exchanges, plus making customer service decisions in the absence of the R & T Manager. They must also produce daily deployment rotas for the team. The Senior Sales Assistant is responsible for running commercial reports and communicating with the larger Commercial Department, verbally, and via email. Responsibilities Staffing    Supporting the Retail and Ticketing Manager in the day-to-day supervision and rotaing of the shop floor team Prioritising the shop team’s daily tasks and motivating the team Acting as duty manager for Retail, supervising Grade 1 & 2 Retail Assistants in support of the R & T Manager, ensuring a consistently excellent level of customer service is provided at all times, and that all processes and procedures are correctly adhered to Sales & Service          You will help to maximise sales across our multiple shop sites - through the up selling of product, offering of Souvenir Guides, Membership and Gift Aid. You will carry out coaching sessions with the Retail Team, train new starters, and assist with any refresher training provided by the Management Team. You will follow operating procedures covering shop security and cash handling regulations and be willing to attend and take an active part in retail legislation and product training sessions You will be responsible for and required to cash up tills as part of the end of day procedure, in line with the museum cash handling process. You will also be responsible for till floats and transferring the end of week takings to Security as part of the end of week procedures. You will be responsible for ensuring the public lockers are emptied weekly, with any monies reconciled, and taken to Security. You will approach and engage with customers to deliver excellent customer service, leading the Retail Team by example. You will accurately follow till procedures including pricing and coding new stock. You will assist the Retail and Ticketing Manager or Commercial Management Team in communicating information to the Retail Team as instructed – for example the cascade of daily targets, morning briefing updates and customer enquiries. You will be the first point of call in handling escalated customer queries or complaints, and know who to escalate questions or situations to in the event of a complaint. Stock and Displays  Creating product displays following guidelines and principles provided by the Management Team Page 2 of 10     Replenish stock and maintain high standards of visual displays at all times as instructed by the Management Team as part of your daily tasking. Routine tidying and cleaning of all areas, both front and back of house as instructed by the Management Team as part of your daily tasking. Assist the Management Team with stocktake in line with University procedures Maintain the general standard of cleanliness and presentation including checking stock daily, ensuring labels and pricing are accurate and displays are tidy Other Duties             Working on some Bank Holidays Be a Retail Sales Assistant champion for one of the specialist areas of visual displays, stock, sales, service, jewellery, postcards or books. Take incoming phone calls relating to basic shop queries and redirecting them to the appropriate area e.g. Online or Merchandising. Comply with Health and Safety regulations Comply with all Information Security policies & procedures (INFOSEC) Carry out daily administration tasks as instructed by the Retail and Ticketing Manager to assist the management of the shop – for example checking expiry dates. Assisting in moving stock between locations at times, the moving of stock to storage locations using a trolley or similar moving equipment, lifting and carrying of stock on a daily basis such as books and decorative items when replenishing the shop, transferring stock from the storeroom to the shop or when participating in stocktakes. Alert a member of the Management Team to issues relating to stock, sales public requests and other useful information concerning the efficient running of the shops. Undertake personal development and skills training as required. Participate in a regular Annual Review Comply with the policies and procedures set out in the Handbook for University Support Staff Any other duties that may be required from time to time commensurate with the grade of the job. The Ashmolean Museum reserves the right to make reasonable amendments to the job description in consultation with the post-holder at any time. Commercial Department The Commercial department is responsible for generating income and profit for the Ashmolean Museum, through on-site sales in our shops, and online at shop.ashmolean.org. We buy, develop and sell a range of merchandise which is inspired by the collections at the Ashmolean. We also operate successful Wholesale, Publishing, Licensing, Events and Catering businesses as part of the Commercial remit. The successful candidate will be joining the Commercial Department at this exciting time of growth and development following the success of our recent exhibitions; including Last Supper in Pompeii. We are looking for enthusiastic and committed individuals to join our small team and contribute to the success of the department. Page 3 of 10 Selection criteria Essential selection criteria       Educated to at least GCSE standard or equivalent in English and Mathematics. Previous experience working in a fast-paced, customer facing environment. Passionate about achieving personal sales targets and supporting others in achieving theirs. Moderate IT literacy - including Retail EPOS, Microsoft Word and Excel Evidence of good organisation and planning skills, plus ability to manage time effectively. The ability to carry out the physical demands of the role (with or without adaptations). Including lifting and relocating deliveries to the respective shop or stock room locations. Desirable selection criteria   An interest in art and archaeology, museums or galleries. The ability to speak a second language. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks Hazard-specific / Safety-critical duties This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service, and the offer of employment will be subject a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows:  Lone working  Regular manual handling Page 4 of 10 The Ashmolean Museum Who we are: Open since 1683, we are the University of Oxford’s Museum of art and archaeology. Situated in the heart of the city, we are an iconic cultural destination open to everyone every day. With c.900,000 visitors a year (pre-Covid), we are the most visited university museum in the world. What we do: We preserve and share our collections and knowledge to promote research, learning and enjoyment. Why we do what we do: To illuminate our shared humanity. We have three strategic pillars: Collections: We care for, develop, and widen access to our collections. Research and Teaching: We enable, lead and deliver world-class research and teaching. Audiences: We provide engaging and inspiring experiences for increasingly diverse audiences. In the next five years, we have five enabling priorities: 1. To support, develop and inspire our teams; 2. To promote equity and value diversity in all that we do; 3. To ensure we have the resources to deliver our work; 4. To work towards our commitment to achieve net zero carbon by 2035. Our environmental responsibility will inform our actions; 5. To ensure we have a building and infrastructure fit for purpose and our future. For more information visit https://www.ashmolean.org/ Page 5 of 10 About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. The Ashmolean Museum We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cuttingedge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation Gardens, Libraries and Museums (GLAM) The Gardens, Libraries and Museums (GLAM) group includes the providers of the major academic services to the divisions, and also departments with responsibilities including, but extending beyond, the immediate teaching and research needs of the University. The collections embodied within these departments are an essential part of the University’s wider nature and mission. They are part of its heritage as the country’s oldest University and now form a resource of national and international importance for teaching, research and cultural life; they also make a major contribution to the University’s outreach and access missions. For more information please visit: https://www.glam.ox.ac.uk/home Page 6 of 10 How to apply Applications are made through our e-recruitment system and you will find all the information you need about how to apply on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting evidence form. The supporting evidence form must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants). Please note that if you do not upload a completed supporting evidence form and a CV, we will be unable to consider your application for this role. All applications must be received by midday UK time on the closing date stated in the online advertisement. References Please give the details of two people who have agreed to provide a reference for you. If you have previously been employed, your referees should be people who have managed you for a considerable period, and at least one of them should be your formal line manager in your most recent job. Otherwise they may be people who have supervised you in a recent college, school, or voluntary experience. It is helpful if you can tell us briefly how each referee knows you (e.g. ‘line manager’, ‘college tutor’). Your referees should not be related to you. Your referees will be asked to comment on your suitability for the post and to provide details of the dates of your employment; and of any disciplinary processes which are still considered ‘live’. We will only take up references at offer stage. If you currently work for the University please note that: - As part of the referencing process, we will contact your current department to confirm basic employment details including reason for leaving - Although employees may hold multiple part-time posts, they may not hold more than the equivalent of a full-time post. If you are offered this post, and accepting it would take you over the equivalent of full-time hours, you will be expected to resign from, or reduce hours in, your other posts(s) before starting work in the new post. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). Page 7 of 10 If you need help Application FAQs, including technical troubleshooting https://staff.web.ox.ac.uk/recruitment-support-faqs advice is available at: Non-technical questions about this job should be addressed to the recruiting department directly on recruitment@glam.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Relocation At the moment, the Ashmolean Museum is not offering relocation expenses to this post Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacy-policy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82, which with effect from 1 October 2023 will be 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Photographs: Copyright Ashmolean Museum, University of Oxford Page 8 of 10 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, flexible working options, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities. See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme, available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits We are a family-friendly employer with one of the most generous family leave schemes in the Higher Education sector (see https://hr.web.ox.ac.uk/family-leave). Our Childcare Services team provides guidance and support on childcare provision, and offers a range of high-quality childcare options at affordable prices for staff. In addition to 5 University nurseries, we partner with a number of local providers to offer in excess of 450 full time nursery places to our staff. Eligible parents are able to pay for childcare through salary sacrifice, further reducing costs. See https://childcare.admin.ox.ac.uk/. Supporting disability and health-related issues (inc menopause) We are committed to supporting members of staff with disabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopause-guidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBT+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Page 9 of 10 Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/support-researchers/researcher-hub Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/support-researchers/connecting-other-researchers/oxfordresearch-staff-society Page 10 of 10
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