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Deputy Team Leader- Unix Platform Services Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges—from advancing sustainability to pioneering healthcare solutions—and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. An exciting opportunity has arisen for a Deputy Team Leader (Unix Platform Services) to join us on a permanent basis. About the Department The Unix Platform Services Team sits within IT Services, providing the critical infrastructure that underpins the University’s operations. We are responsible for designing, maintaining, and developing Unix-based services that support research, teaching, and administration across the institution. We are a large team of Systems Engineers and Database Administrators, along with two other Deputy Team Leaders and a Technical Leader. This is a highly collaborative environment, where technical excellence, innovation, and service reliability are at the heart of what we do. About the Role As a key member of the Unix Platform Services Team, you will play a vital leadership role, managing approximately five technical team members and working closely with service and business owners to design, develop, and deliver critical IT services. You will work with the Team Leader and other Deputy Team Leaders to ensure that the whole team works effectively and efficiently to deliver the best level of service possible. The department is currently involved in the early stages of the University’s Digital Transformation Programme, which aims to define and implement agile methodologies and a product mindset. This position will be crucial in assisting the team to adapt to these new working methods. In collaboration with the Team Leader, you will develop roadmaps and vision boards, manage backlogs, and plan for long-term work activities. as well as manage backlogs and plan longer-term work. Together with the Team Leader and other deputies, you will take ownership of service delivery, continuous improvement, and lifecycle management. In addition, you will engage with stakeholders across the University, representing the team in committees and working groups. This is a fantastic opportunity for an experienced IT professional to lead a team at one of the world’s most prestigious institutions. What We Offer Working at the University of Oxford offers several exclusive benefits, including: 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options. A commitment to hybrid and flexible working to suit your lifestyle. An excellent contributory pension scheme. Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. Access to a vibrant community through our social, cultural, and sports clubs. About You We are looking for a skilled IT professional with: Proven experience leading and managing technical teams, including recruitment, development, and performance management. Strong knowledge of IT service management and best practices for IT operations. Excellent problem-solving and analytical skills, with the ability to manage complex projects and IT service operations. Outstanding communication and stakeholder management skills, with experience engaging both technical and non-technical audiences. Demonstrable experience of learning technical skills – you do not need to be a Unix expert, but you will be working with those who are. Application Process If you would like further information about the role, please contact: Michael Howe- (michael.howe@it.ox.ac.uk) To apply, please upload: A covering letter/supporting statement outlining how you meet the selection criteria. Your CV. The details of two referees. The closing date for applications is 12 noon on Tuesday 22 April. Interviews will take place on Tuesday 6 and Wednesday 7 May and will be held in person in central Oxford.
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Job Description 177093 - Deputy Team Lead- Unix Platform Services
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Job Description _________________________________________________________________________ Summary Job title Deputy Team Leader- Unix Platform Services Division University Administration Services Department IT Services Location Central Oxford Grade and salary Grade 9: £55,636-£64,228 per annum Hours Full time Contract type Permanent Reporting to Team Leader, Unix Platform Services Team Vacancy reference 177093 Additional information Whilst this is a full-time post, we welcome applications from candidates who wish to work part-time (minimum 30 hours/0.8 FTE) and/or flexibly The role The Unix Platform Services Team comprises a Team Leader, Technical Leader, two Deputy Team Leaders, and a number of technical team members. The Deputy Team Leaders report to the Team Leader, and are responsible for direct line management of the technical team members. They are also expected to take a leading role in service design and delivery, and management of systems providing critical services to the University. Responsibilities Staff leadership and management • Manage assigned staff within the Unix Platform Services team, including contributing to recruitment and responsibility for induction, staff development, change management and resource allocation. • Work closely with the Team Leader and other Deputy Team Leader(s) to ensure consistent leadership and management is provided across the team. • Chairing team meetings Service delivery & operations management • Fulfil the role of Service Delivery Manager for assigned services, including leading on service design, improvement and management in conjunction with the service and business owners. • Formulate operational and service continuity plans, continuous service improvements, and service delivery roadmaps, ensuring services and infrastructure remain secure, current and provisioned and supported in line with recognised best practice. • Develop and manage relationships with suppliers, both external and internal. • Work with the team leader, head of group and service owner(s) to implement sustainable service delivery models, including for cost-recovered services. • Ensure that operational procedures are clearly defined and documented. • Review and report on service metrics to ensure the service is meeting agreed levels; recommend and implement changes as necessary. • Perform analysis of complex business processes, producing conclusions and specifications to support service strategy and systems development. Technical Strategy and Planning • Provide technical leadership for assigned areas and commensurate with expertise, including contributing to technical strategy and roadmaps within the Unix Platform Services team. • Investigate new technologies and applications, contributing technical expertise to decision-making within the team and Department and sharing such expertise with technical specialists and other colleagues within the Department and wider University. Systems Delivery • Be responsible for the management and development of assigned systems, proactively advising the team leader and/or group head of risks, issues and necessary upgrades. • Take a leading role in the design, selection, provisioning, installation, and configuration of systems, software, and infrastructure. • Plan and deploy operating system and application upgrades, security patches and other standard system management or database administration tasks. • Produce operational technical documentation, including technical user manuals for bespoke software developed within the team. • Respond to service requests and provide expert knowledge to troubleshoot and resolve complex issues within a Unix environment, including networking, software, hardware and related areas. Engagement • Engage with service stakeholders or customers in order to ensure services are meeting University requirements, and suggest service improvements as appropriate. • Contribute expertise and consultancy, working with other leaders, to the wider collegiate University as required. • Present, in written or oral form, matters relating to service delivery and development to IT Committee and other University bodies. • Design and deliver material to explain and demonstrate software and services used within the team to the department and wider collegiate University. • Chairing meetings of user groups. • Perform the role of senior supplier or technical specialist on Project Boards; and provide technical expertise to design authority, change advisory and other boards or committees as required. Personal development • Deputise for the Team Leader when appropriate. • Participate in a regular Staff Development Review. • Take advantage of appropriate training opportunities as these arise, in order to keep up to date with relevant skills and developments • Undertake other duties as may be assigned in the light of the post-holder’s knowledge and experience. Job Description 177093- Deputy Team Leader- Job Description 177093 - Deputy Team LeadUnix Platform Services Deputy Team Leader_Grade 9_May 2024(1) 2 Selection criteria Essential selection criteria 1. Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduate. 2. Proven ability to develop and enhance expertise in relevant areas of knowledge. 3. Demonstrable experience or potential of providing management to highly expert technical teams, including recruitment, staff development and performance management. 4. Familiarity with processes and recommended practice associated with IT service management. 5. Demonstrable experience of planning, prioritising and managing people and work within a collaborative team-based environment, both for IT service delivery and service development, including working with backlogs. 6. Familiarity with IT systems lifecycle management, from design, through to implementation and management. 7. Demonstrable experience of developing strategy for IT service operations, including the production of roadmaps and vision boards. 8. Excellent communications skills, including the presentation of complex ideas to a variety of audiences, and the production of accurate written documentation. 9. Demonstrable experience of organising a busy and varied workload requiring self-motivation and excellent time management skills. Desirable selection criteria 1. Experience of IT service provision within a university environment. 2. Certification in, or demonstrable knowledge of, ITIL or comparable IT service management methodologies. 1. Knowledge of financial processes, including budget planning, expenditure forecasting, and reporting. 3. Successful experience of developing business cases for funding. 4. Experience of working within an agile team or knowledge of agile frameworks (eg Kanban or Scrum). 5. Experience of managing or contributing to IT infrastructure upgrade projects. 6. Understanding of the challenges of transitioning the outcomes of projects to sustainable services. 7. Experience of Azure DevOps or similar agile project management tools. 8. Technical expertise and practical knowledge of two or more of: supporting IT infrastructure in Unix environments; systems integration and security; networking or storage; IT operations and development environments; large-scale databases. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. Job Description 177093- Deputy Team Leader- Job Description 177093 - Deputy Team LeadUnix Platform Services Deputy Team Leader_Grade 9_May 2024(1) 3 We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribu tion. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. Job Description 177093- Deputy Team Leader- Job Description 177093 - Deputy Team LeadUnix Platform Services Deputy Team Leader_Grade 9_May 2024(1) 4 As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly hr@it.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or Job Description 177093- Deputy Team Leader- Job Description 177093 - Deputy Team LeadUnix Platform Services Deputy Team Leader_Grade 9_May 2024(1) 5 member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Description 177093- Deputy Team Leader- Job Description 177093 - Deputy Team LeadUnix Platform Services Deputy Team Leader_Grade 9_May 2024(1) 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Oxford Research Staff Society (OxRSS) A society run by and for Oxford University research staff. It offers researchers a range of social and professional networking opportunities. Membership is free, and all researchers employed by Oxford University are welcome to join. Subscribe at researchstaff-subscribe@maillist.ox.ac.uk to join the mailing list to find out about upcoming events and other information for researchers, or contact the committee on committee@oxrss.ox.ac.uk. For more information, see www.ox.ac.uk/oxrss, Twitter @ResStaffOxford, and Facebook www.facebook.com/oxrss. Job Description 177093- Deputy Team Leader- Job Description 177093 - Deputy Team LeadUnix Platform Services Deputy Team Leader_Grade 9_May 2024(1) 7
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**Deputy Team Leader- Unix Platform Services** Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground- breaking research that tackles global challenges—from advancing sustainability to pioneering healthcare solutions—and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. An exciting opportunity has arisen for a **Deputy Team Leader (Unix Platform Services)** to join us on a **permanent basis**. **About the Department** * The **Unix Platform Services Team** sits within **IT Services** , providing the critical infrastructure that underpins the University’s operations. * We are responsible for designing, maintaining, and developing Unix-based services that support research, teaching, and administration across the institution. * We are a large team of Systems Engineers and Database Administrators, along with two other Deputy Team Leaders and a Technical Leader. This is a highly collaborative environment, where technical excellence, innovation, and service reliability are at the heart of what we do. **About the Role** * As a key member of the Unix Platform Services Team, you will play a vital leadership role, managing approximately five technical team members and working closely with service and business owners to design, develop, and deliver critical IT services. You will work with the Team Leader and other Deputy Team Leaders to ensure that the whole team works effectively and efficiently to deliver the best level of service possible. * The department is currently involved in the early stages of the University’s Digital Transformation Programme, which aims to define and implement agile methodologies and a product mindset. This position will be crucial in assisting the team to adapt to these new working methods. In collaboration with the Team Leader, you will develop roadmaps and vision boards, manage backlogs, and plan for long-term work activities. as well as manage backlogs and plan longer-term work. * Together with the Team Leader and other deputies, you will take ownership of service delivery, continuous improvement, and lifecycle management. In addition, you will engage with stakeholders across the University, representing the team in committees and working groups. This is a fantastic opportunity for an experienced IT professional to lead a team at one of the world’s most prestigious institutions. **What We Offer** Working at the University of Oxford offers several exclusive benefits, including: * **38 days of annual leave** to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. * **One of the most generous maternity and adoption leave schemes** in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options. * **A commitment to hybrid and flexible working** to suit your lifestyle. * **An excellent contributory pension scheme.** * **Affordable and sustainable commuting options,** including a cycle loan scheme, discounted bus travel, and season ticket loans. * **Access to a vibrant community** through our social, cultural, and sports clubs. **About You** We are looking for a skilled IT professional with: * **Proven experience leading and managing technical teams,** including recruitment, development, and performance management. * **Strong knowledge of IT service management** and best practices for IT operations. * **Excellent problem-solving and analytical skills,** with the ability to manage complex projects and IT service operations. * **Outstanding communication and stakeholder management skills,** with experience engaging both technical and non-technical audiences. * **Demonstrable experience of learning technical skills** – you do not need to be a Unix expert, but you will be working with those who are. **Application Process** If you would like further information about the role, please contact: **Michael Howe** \- (michael.howe@it.ox.ac.uk) To apply, please upload: * A **covering letter/supporting statement** outlining how you meet the selection criteria. * Your **CV**. * The details of **two referees**. The closing date for applications is **12 noon on Tuesday 22 April**. Interviews will take place on **Tuesday 6 and Wednesday 7 May** and will be held **in person in central Oxford.**
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