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Estates Helpdesk Assistant
contact: Adedeji Akinsanya
salary: Standard Grade 4: 27,838 - 31,459 per annum
application opening date: 2024-12-05T10:00:00+00:00
formal organization: University of Oxford
subject: support-technical
comment: Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. Estates Services oversees the management and strategic development of the University’s extensive and diverse estate, comprising 440 buildings and associated infrastructure. These include specialist research facilities, teaching spaces, libraries, museums, sports complexes, graduate accommodation, and commercial properties such as offices and agricultural land. The Estates Helpdesk serves as the central hub for all Estates-related queries and requests, from building maintenance and room bookings to managing access and travel schemes. An exciting opportunity has arisen for an Estates Helpdesk Assistant to join us on a permanent basis. What We Offer Working at the University of Oxford offers several exclusive benefits, such as: 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options. A commitment to hybrid and flexible working to suit your lifestyle. An excellent contributory pension scheme. Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. Access to a vibrant community through our social, …
type: Vacancy
further particulars: 177113 Estates Helpdesk Assistant - JD.pdf
application closing date: 2025-01-20T12:00:00+00:00
based near: The Malthouse
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comment: Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground- breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. Estates Services oversees the management and strategic development of the University’s extensive and diverse estate, comprising 440 buildings and associated infrastructure. These include specialist research facilities, teaching spaces, libraries, museums, sports complexes, graduate accommodation, and commercial properties such as offices and agricultural land. The Estates Helpdesk serves as the central hub for all Estates-related queries and requests, from building maintenance and room bookings to managing access and travel schemes. An exciting opportunity has arisen for an Estates Helpdesk Assistant to join us on a permanent basis. **What We Offer** Working at the University of Oxford offers several exclusive benefits, such as: * 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. * One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options. * A commitment to hybrid and flexible working to suit your lifestyle. * An excellent contributory pension scheme. * Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. * Access to a vibrant community thr…
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value: Job Description _________________________________________________________________________ Summary Job title Estates Helpdesk Assistant Division University Administration and Services Department Estates Services, Facilities Management Location The Malthouse, Tidmarsh Lane, Oxford OX1 1NQ Grade and salary Grade 4: £27,838 – £31,459 per annum Hours Full time Contract type Permanent Reporting to Estates Helpdesk Manager Vacancy reference 177113 Additional information Workplace may be any OU building as per operational requirement The role The Estates Helpdesk team act as central point of contact for all Estates related requests and queries; for example meeting room bookings, hospitality bookings, reporting building faults, managing card access, etc. The duties of this role are to help ensure the effective and efficient running of the support team operating the Estates Helpdesk. Responsibilities Helpdesk Function • To communicate effectively by phone, radio, email and in person with our customers, suppliers, contractors, tradesmen and other sections of the Estates team and the wider University. • Manage and monitor the Estates Helpdesk shared email box agreed SLA’s; responding to Customer feedback and ensuring appropriate action is taken, escalating where necessary. • To accurately record information and progress job requests appropriately within agreed service levels. • To utilise the Planon CAFM system to log customer requests, enquire on job status to answer queries, pass jobs to contractors or other sections of the University, produce reports and book car parking spaces for visitors and contractors. • Monitor Planon dashboards. Closing requests on completion of work in a timely manner, checking data is accurately recorded, especially in terms of recharging and sending Customer Satisfaction forms. • To carry out surveys and other routine checks to ensure that we are achieving high levels of customer satisfaction Access systems and University cards • Issue temporary Un…
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