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_____________________________________________________________________________________________ BLAVATNIK SCHOOL OF GOVERNMENT Summary Job title IT Manager Division Social Sciences Department Blavatnik School of Government Location Radcliffe Observatory Quarter, Woodstock Road, Oxford, OX2 6GG Grade and salary Grade 8: £48,235 - £57,255 (with a discretionary range to £62,407) per annum, dependent on experience Hours Full time Contract type Fixed-term for until 31 August 2025 Reporting to Head of IT and AV Vacancy reference 177874 Additional information The closing date for applications is 12 noon (UK time) on 17 February 2025. This role may also be offered as a secondment opportunity. The expected start date for this role is 1 May 2025. The role This is an exciting opportunity to join the Blavatnik School of Government’s IT team in our stunning building in the Radcliffe Observatory Quarter. The candidate will provide essential support for computing services and infrastructure, ensuring continuity in the department’s teaching and research activities during this period. The IT Manager works under the direction and supervision of the Head of IT and AV and is pivotal to the smooth running of computing services and infrastructure in support of the department’s teaching and research activities. As a senior IT team member, the post holder will be expected to organise their own time appropriately to effectively provide the day-to-day support as well as progress longer term projects to meet deadlines and maintain agreed service levels. They must understand departmental IT strategy and policy and will be expected to proactively contribute to the creation and evolution of them. Reflecting the nature and demands of a busy IT department, the normal working pattern will be by agreement within an 8am – 6pm working window. The post holder will be expected to show flexibility and support occasional planned out-of-hours working to support IT change and other operational School needs by agreement with the Head of IT and AV. From time-to-time, the post holder may be expected to support short-term out-of-hours work when responding to emergency changes or major IT incidents. Responsibilities Technical support and systems administration • • • • • • Assist in the administration of Windows Active Directory, DNS, and DHCP. Support the maintenance, documentation, and administration of the VMware environment, including host server and storage infrastructure, ensuring security and best practices are upheld. Provide assistance in managing the papercut printing service, including setup and configuration. Build and configure new computers to agreed departmental standards, integrate devices to the network, and support patching and MAC address management. Assist in monitoring network systems, including routers, switches, and firewalls, ensuring operational efficiency. Support wireless network incident resolution and act as a point of escalation for network and wireless issues. Project and infrastructure support • • • Assist in planning and supporting technical projects as required. Provide input on system maintenance and security best practices. Carry out technical appraisals of system requirements, supporting procurement processes where necessary. Service desk support • • • • Assist in managing high-profile critical or complex incidents and provide updates to management and customers when necessary. Provide communications between the IT Department and customers during incidents, planned outages, and upgrades. Support on-site technical investigation of issues and escalate problems when necessary to ensure timely resolution within SLA timeframes. Contribute to continuous service improvement by identifying issues, investigating them, and assisting in finding resolutions. General responsibilities • • Fully comply with all School policies, including equality of opportunity and data protection. Perform other related duties as required to support the IT team. 2 Selection criteria Essential selection criteria • • • • • • • • Education to degree level in a computing or IT-related subject, or equivalent professional training and experience. In-depth knowledge of Windows Server, Active Directory, and VMware. Strong knowledge of TCP/IP networking, Wi-Fi, VLANs, and network security best practices. Experience supporting desktop operating systems (Windows and Mac) and implementing security measures. Ability to manage a varied workload, work independently, and collaborate effectively within a team. Strong problem-solving skills with attention to detail. Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users. Experience in supervising or providing guidance to junior team members. Desirable selection criteria • • • • Experience working in a similar role within a Higher Education Institute. Experience with Juniper Mist or similar network technologies. Experience with network access control systems such as ClearPass. Familiarity with MDM systems such as JAMF. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks 3 About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. The Blavatnik School of Government Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; applied research; and engagement with government and practitioners. The School was founded in 2010 and our founding dean is Professor Ngaire Woods. We admitted the first 38 Master of Public Policy (MPP) students in 2012 and we currently accept around 140 MPP students and around eight doctoral students a year. We also accept a small group of students for our MSc in Public Policy Research. The Blavatnik School of Government holds a bronze Athena Swan award to recognise advancement of gender equality: representation, progression and success for all. You can find more information on the Blavatnik School of Government’s website. 4 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post. This should be in your own words and provide examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. If you currently work for the University please note that: - as part of the referencing process, we will contact your current department to confirm basic employment details including reason for leaving although employees may hold multiple part-time posts, they may not hold more than the equivalent of a full time post. If you are offered this post, and accepting it would take you over the equivalent of full-time hours, you will be expected to resign from, or reduce hours in, your other posts(s) before starting work in the new post. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of illhealth/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the HR team directly on recruit@bsg.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. 5 Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacy-policy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/data-protection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, flexible working options, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities. See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme, available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits We are a family-friendly employer with one of the most generous family leave schemes in the Higher Education sector (see https://hr.web.ox.ac.uk/family-leave). Our Childcare Services team provides guidance and support on childcare provision, and offers a range of high-quality childcare options at affordable prices for staff. In addition to 5 University nurseries, we partner with a number of local providers to offer in excess of 450 full time nursery places to our staff. Eligible parents are able to pay for childcare through salary sacrifice, further reducing costs. See https://childcare.admin.ox.ac.uk/. Supporting disability and health-related issues (inc menopause) We are committed to supporting members of staff with disabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopauseguidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBT+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/supportresearchers/researcher-hub Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/support-researchers/connecting-other-researchers/oxfordresearch-staff-society 8
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Standard Grade 8: £48,235 - £57,255 per annum
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**The post may also be offered as a secondment opportunity.** **About the Blavatnik School of Government** Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: **teaching** **current and future leaders** ; **generating** **research with impact** ; and **engaging** **with governments and practitioners**. **What we offer** The School is a collaborative, friendly, and dynamic department based in an award-winning building in Oxford. We host regular events and talks with well- known guest speakers – all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties. As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: * An excellent contributory pension scheme * 38 days’ annual leave * Family leave schemes and a comprehensive range of childcare services * Cycle loan scheme and discounted bus travel and Season Ticket travel loans * Membership to a variety of social and sports clubs * Opportunities for remote working. More information about working at the School can be found on our jobs page. **About the Role** We are seeking an IT Manager to join our IT team to help with the smooth running of computing services and infrastructure in support of the department’s teaching and research activities. As a senior IT team member, you will be expected to organise your own time appropriately to effectively provide day-to-day support, as well as progress longer term projects to meet deadlines and maintain agreed service levels. You must understand departmental IT strategy and policy and will be expected to proactively contribute to the creation and evolution of them. This post is fixed-term until 31 August 2025 to cover a period of family leave. For an informal conversation about the position, please contact Adham Tamer (adham.tamer@bsg.ox.ac.uk). **About You** You will be equipped with relevant experience in supporting desktop operating systems and hardware, and in implementing, managing and monitoring network and computer security. Experience of IT strategy planning, budgeting and management is also essential. You will have expert knowledge in the management of Windows Server and Active Directory, and physical and virtual servers hosted on VMware, as well as TCP/IP networking and addressing, Wi-Fi including access point configuration and deployment, management and configuration of networks including switches, cabling, Network Access Control and VLANs. Able to work independently and prioritise a varied workload, you will have excellent attention to detail, communication and leadership skills. **Application Process** You will be required to upload a supporting statement, your CV and the details of two referees as part of your online application. The closing date for applications is **12 noon (UK time) on Monday 17 February 2025**. Interviews will take place during week commencing 3 March 2025.
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The post may also be offered as a secondment opportunity. About the Blavatnik School of Government Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; generating research with impact; and engaging with governments and practitioners. What we offer The School is a collaborative, friendly, and dynamic department based in an award-winning building in Oxford. We host regular events and talks with well-known guest speakers – all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties. As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days’ annual leave Family leave schemes and a comprehensive range of childcare services Cycle loan scheme and discounted bus travel and Season Ticket travel loans Membership to a variety of social and sports clubs Opportunities for remote working. More information about working at the School can be found on our jobs page. About the Role We are seeking an IT Manager to join our IT team to help with the smooth running of computing services and infrastructure in support of the department’s teaching and research activities. As a senior IT team member, you will be expected to organise your own time appropriately to effectively provide day-to-day support, as well as progress longer term projects to meet deadlines and maintain agreed service levels. You must understand departmental IT strategy and policy and will be expected to proactively contribute to the creation and evolution of them. This post is fixed-term until 31 August 2025 to cover a period of family leave. For an informal conversation about the position, please contact Adham Tamer (adham.tamer@bsg.ox.ac.uk). About You You will be equipped with relevant experience in supporting desktop operating systems and hardware, and in implementing, managing and monitoring network and computer security. Experience of IT strategy planning, budgeting and management is also essential. You will have expert knowledge in the management of Windows Server and Active Directory, and physical and virtual servers hosted on VMware, as well as TCP/IP networking and addressing, Wi-Fi including access point configuration and deployment, management and configuration of networks including switches, cabling, Network Access Control and VLANs. Able to work independently and prioritise a varied workload, you will have excellent attention to detail, communication and leadership skills. Application Process You will be required to upload a supporting statement, your CV and the details of two referees as part of your online application. The closing date for applications is 12 noon (UK time) on Monday 17 February 2025. Interviews will take place during week commencing 3 March 2025.
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Blavatnik School of Government, Radcliffe Observatory Quarter, Woodstock Road, Oxford
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