. . . . "longitude" . . . "text/turtle" . "Reuben College" . . . "OpenStreetMap feature identifier" . . "Notation3 description of Lodge Porter/Receptionist (Nights)" . . . "NTriples description of Lodge Porter/Receptionist (Nights)" . . . . "License"@en . . "comment" . . . . . . "Description of Lodge Porter/Receptionist (Nights)" . . . "2025-03-10T09:28:56+00:00"^^ . _:N5da401d5e59243e6a5d72798c2dc3023 . . """Job Description _________________________________________________________________________ Summary Job title Lodge Porter/Receptionist (Nights) Division UAS Society Reuben College Location Reuben College, Parks Road, Oxford Grade and salary Grade 3: £26,948 to £27,838 per annum, plus 10% shift allowance Full time Hours The Lodge operates a night shift rota system: 4 nights on 4 nights off, which will include weekends and bank holidays. The shift hours are 9.15pm to 8am. On-site parking available during night shift Contract type Permanent Reporting to Head Porter Vacancy reference 177954 The role This is an exciting opportunity to join the Porters Lodge at Reuben College, part of Oxford University. Established in 2019, the College is situated in a prime location at the heart of Oxford, adjacent to the Museum of Natural History, within a beautifully refurbished historic building. The Porters Lodge serves as the central hub of the College, providing a high standard of communication, appearance, and professionalism to all students, staff, and visitors. Key responsibilities include ensuring the safety and security of the College premises, responding to fire alarms, administering first aid, and offering a welcoming and positive reception to everyone who comes through the Lodge. As a Lodge Porter/Receptionist working nights you will carry out regular security patrols of the college, monitor the alarms and CCTV. Provide a friendly and approachable environment for students to assist them with their enquiries, and sign post them to our Welfare Team if issues arise. Responsibilities Lodge Reception: • • • Provide a welcoming and professional face to all students, fellows, staff, and visitors Demonstrate a consistently professional demeanour, ensuring a positive first impression of the college Maintain a calm and composed manner when interacting with a diverse range of individuals and handling potentially challenging situations Information and Assistance: • • Act as a knowledgeable information point, assisting students, fellows, staff, and visitors with their inquiries in a courteous and professional manner Address questions and concerns with patience and clarity, ensuring that all interactions are handled efficiently and effectively Lodge Management: • • Assist in all aspects of running of the Lodge, including general administration, switchboard operation, managing Lodge emails, maintaining the shared Lodge calendar, and preparing clear and concise handover notes for shift changes Ensure that all administrative tasks are completed accurately and promptly, maintaining high standards of organisation and communication Student Support and Welfare: • • Be sympathetic to the support and welfare needs of the student body, providing a listening ear and signposting students to appropriate support resources Maintain a professional and supportive approach, recognizing the importance of discretion and confidentiality in all interactions Emergency Procedures: • • Understand and adhere to the College’s emergency procedures, being prepared to act swiftly and effectively in the event of an emergency Liaise and coordinate with emergency services or University Security as required Incident Reporting: • • Serve as a first point of contact for accidents or near-miss incidents, recording all incidents accurately in the College’s accident book Ensure that all reports are thorough and precise, supporting the College’s commitment to safety and transparency Security Monitoring: • • Monitor the CCTV system, taking appropriate action when necessary to ensure the safety and security of the College community Conduct regular security patrols and checks of the College, appropriately challenging individuals if required in a professional manner October 2024 2 Alarm Systems: • • Monitor and operate all alarm systems on the main College site, taking appropriate and measured action in response to any alarms Ensure that all responses are carried out in a controlled and professional manner, prioritizing the safety and security of the College Event Support: • • Support the Events team with College events as required and directed by the Head Porter, contributing to the smooth and professional execution of events Assist with event preparations, maintaining a helpful and professional attitude throughout Additional Duties: • • Undertake any other duties as appropriate to the nature of the post, demonstrating flexibility and a willingness to support the College community Maintain a proactive approach to all responsibilities, ensuring that tasks are completed to a high standard and in a timely manner Selection criteria Essential selection criteria • Customer-focused: Experience of working in a customer-focused environment, with the ability to demonstrate empathy and understanding towards individuals from various backgrounds, ensuring that all interactions are handled with respect and professionalism, as well as the ability to maintain composure and provide excellent service • Calm under pressure: the ability to stay composed in busy and challenging situations, including handling difficult situations with grace and maintaining a professional attitude at all times • Communication: Possess excellent communication skills, both verbal and written, with the ability to listen attentively, respond appropriately • Supportive: The ability to be sympathetic to the support and welfare needs of the student body. To have a compassionate and supportive approach, understanding the unique challenges faced by students. Providing assistance and guidance without judgment, while maintaining a professional boundary • Organised: Be capable of taking an organized approach to work and responding promptly and effectively to changing priorities. The ability to manage tasks efficiently and adapting to shifting demands • Office skills: Be proficient in general office and computer skills, including Microsoft Office; with accurate record-keeping, effective use of technology, and the ability to support lodge operations smoothly Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. If you have previously worked for the University we will also verify key information such as your dates of employment and reason for leaving your previous role with the department/unit where you worked. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. October 2024 3 Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks Hazard-specific / Safety-critical duties This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service, and the offer of employment will be subject a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows: • Night working • Lone Working • Regular manual handling Additional security pre-employment checks This job includes duties that will require additional security pre-employment checks: • Point of contact for student welfare support • A satisfactory enhanced Disclosure and Barring Service check due to lone working alongside students October 2024 4 About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. College Reuben College was established in 2019 with a generous founding gift from the Reuben Foundation. As one of 39 self-governing colleges at the University of Oxford, Reuben provides an interdisciplinary research environment for leading academics and postgraduate students. As a new institution, Reuben College is committed to building an inclusive community that recognizes the importance of diversity in its intellectual pursuits. The College provides an environment that stimulates interdisciplinary research, leadership development, and engagement with the public. For more information please visit: Welcome to Reuben College | Reuben College (ox.ac.uk) October 2024 5 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a ‘supporting evidence form’ using the template attached to the advert. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. If you currently work for the University please note that: - as part of the referencing process, we will contact your current department to confirm basic employment details including reason for leaving although employees may hold multiple part-time posts, they may not hold more than the equivalent of a full time post. If you are offered this post, and accepting it would take you over the equivalent of fulltime hours, you will be expected to resign from, or reduce hours in, your other posts(s) before starting work in the new post. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly human.resources@reuben.ox.ac.uk . To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. October 2024 6 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. October 2024 7 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, flexible working options, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities. See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme, available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits We are a family-friendly employer with one of the most generous family leave schemes in the Higher Education sector (see https://hr.web.ox.ac.uk/family-leave). Our Childcare Services team provides guidance and support on childcare provision, and offers a range of high-quality childcare options at affordable prices for staff. In addition to 5 University nurseries, we partner with a number of local providers to offer in excess of 450 full time nursery places to our staff. Eligible parents are able to pay for childcare through salary sacrifice, further reducing costs. See https://childcare.admin.ox.ac.uk/. Supporting disability and health-related issues (inc menopause) We are committed to supporting members of staff with disabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopause-guidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBT+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/support-researchers/researcher-hub Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/supportresearchers/connecting-other-researchers/oxford-research-staff-society October 2024 8 """^^ . "text/plain" . . 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Previous applicants need not apply

 

About the role

Reuben College is located at the heart of Oxford, next to the Museum of Natural History, in an extensively refurbished historic building.

 

This is an exciting opportunity to join Reuben College as a Lodge Porter/Receptionist (Nights).  You will carry out regular security patrols of the college, monitor the alarms and CCTV.  Provide a friendly and approachable environment for students; assisting them with their enquiries, and sign posting them to our Welfare Team if issues arise.

 

About you


  • You will be a good communicator with experience of working in a customer facing role

  • You will have personal resilience with the ability to handle challenging situations with calmness and diplomacy

  • You will be committed to supporting the welfare needs of the student body; providing a friendly, approachable and safe environment for students

  • You will have an awareness and sensitivity to different cultures and languages


What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:


  • An excellent contributory pension scheme

  • 38 days annual leave

  • A comprehensive range of childcare services

  • Family leave schemes

  • Cycle loan scheme

  • Discounted bus travel and Season Ticket travel loans


This post is offered on a full-time permanent basis.  The Lodge operate a night shift rota system: 4 nights on 4 nights off, that includes weekends and bank holidays.  The shift hours are 9.15pm to 8am, which will include weekends and bank holidays.

 

On-site parking at Reuben College is available during the night shift.

 

How to apply

You will be required to upload your CV and a ‘supporting evidence form’ using the attached template, explaining how you meet each one of the selection criteria listed in the job description.

 

If you would like to discuss this role please contact the Head Porter, at  head.porter@reuben.ox.ac.uk or email  human.resources@reuben.ox.ac.uk.

 

Applications will be reviewed weekly, and this advert will remain open until the position is filled.

 

The University of Oxford is committed to equality and diversity and welcomes applications from all sections of the community.
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