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**Senior Data Centre and Network Operations Technician** Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground- breaking research that tackles global challenges—from advancing sustainability to pioneering healthcare solutions—and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. **About the Department** The Network and Data Centre Operations team is responsible for managing the University of Oxford’s extensive network infrastructure and shared data centres. This includes ensuring the smooth operation of over 400km of underground fibre optic and copper cabling, supporting critical research, teaching, and administrative services across the University. Our team plays a vital role in maintaining the University's highly available and resilient network, working with enterprise-grade networking hardware and data centre facilities to provide robust and secure connectivity. We collaborate closely with internal IT teams, colleges, departments, and external service providers to deliver a reliable and scalable network infrastructure that underpins the University’s world-class research and academic activities. By joining our team, you will be at the forefront of network and data centre operations in one of the world’s leading academic institutions, gaining exposure to cutting-edge technologies, developing your expertise in network management, and contributing to the continuous improvement of IT services that support thousands of students, researchers, and staff. **About the Role** An exciting opportunity has arisen for a Senior Data Centre and Network Operations Technician to join us on a permanent basis. **Please note-** Due to the hands-on nature of this role and the need to access physical infrastructure, the postholder will be required to work primarily on-site at the University’s data centres and network locations. However, we are committed to supporting flexibility where possible, and some administrative tasks may be completed remotely by agreement. As part of a highly skilled team, you will play a crucial role in supporting and maintaining the University’s extensive network infrastructure, including over 400km of underground fibre optic and copper cabling. You will be responsible for the installation, configuration, management, and maintenance of key network hardware, such as switches, wireless access points, VoIP devices, and monitoring tools. You will also support the operation of the University’s shared data centres, ensuring their power, cooling, and security systems function effectively. In this role, you will work closely with IT teams across the University, as well as external suppliers and contractors, to diagnose and resolve network faults, manage data centre infrastructure, and support IT staff with equipment installation and maintenance. You will also provide guidance and mentorship to junior team members and contribute to the continuous improvement of network and data centre services. **What We Offer** Working at the University of Oxford offers several exclusive benefits, such as: * **38 days of annual leave** to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. * **One of the most generous maternity and adoption leave schemes** in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options. * **A commitment to hybrid and flexible working** to suit your lifestyle. * **An excellent contributory pension scheme.** * **Affordable and sustainable commuting options** , including a cycle loan scheme, discounted bus travel, and season ticket loans. * **Access to a vibrant community** through our social, cultural, and sports clubs. **About You** We are looking for a proactive and reliable individual with: * Familiarity with scripting languages (e.g., Python, Bash) to automate routine network and data centre tasks. * Strong communication skills, with the ability to work collaboratively across teams. * Excellent problem-solving abilities, with the capacity to work independently and escalate issues when needed. * Experience installing, configuring, and maintaining network hardware and infrastructure. * A methodical and meticulous approach to maintaining network and data centre operations. * A good standard of education (minimum A-level or equivalent). **Application Process** To apply, please upload: * A covering letter/supporting statement. * Your CV. * The details of two referees. The closing date for applications is **12 noon on Thursday 27 March.** Interviews will take place on the **week commencing 31 March** and will be held **in person in Central Oxford.**
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Job Description _________________________________________________________________________ Summary Job title Senior Data Centre and Network Operations Technician Division University Administrative Services Department IT Services Location Central Oxford Grade and salary Grade 06S: £34,982 – £40,855 per annum Hours Full time Contract type Permanent Reporting to Data Centre and Network Operations Team Leader Vacancy reference 178270 Additional information You will be required to work a limited shift pattern during the working week to ensure cover between 08:00-18:00. The role In a busy environment, you will be part of a team responsible for the installation, basic configuration, management, support, and operation of the University’s network equipment and some of the services and devices that run on it, including its external links, and over 400km of underground fibre optic and copper cables. You will also undertake the wide variety of work that is associated with the day-to-day management of the University Shared Data Centres. You will be required to work closely with other members of the team and provide guidance to the junior members of the team. Responsibilities 1. Install, configure, upgrade, decommission and maintain the University's network hardware/software and associated infrastructure. This includes switches, WAP’s, VoIP devices, UPS’s, monitoring services and other associated equipment. 2. Reporting faults and tracking their resolution with contractors for Data Centre infrastructure, including cooling, power, and security systems. 3. Maintaining operating manuals and other documentation relating to the Network and Data Centre activities. 4. Liaising with contractors and other bodies to ensure power and cooling systems are maintained as appropriate. 5. Advising and aiding Data Centre Users with racking and cabling of servers and other equipment. 6. Guide and mentor junior DC & Network Operations Technicians in their development. 7. Assist the Deputy DC & Network Operations Team Leader in the day-to-day running of the Network Operations Helpdesk and apportioning of tasks to junior team members. 8. Ensure hardware is installed and kept safe and secure, taking note of health and safety issues, and is disposed of safely, in accordance with relevant legislation and University policies. 9. Act as a Tier 1 point of contact for IT Support Staff (ITSS) and to initiate work on their behalf. 10. Prioritise, diagnose and resolve/escalate network faults, anywhere in the University according to agreed guidelines/SLDs. 11. Provide help to, and work closely with, other IT Services Teams, as directed. 12. Consult with other teams within IT Services and the wider University to plan, schedule and prioritise network upgrades and installations, to make sure these are implemented smoothly and efficiently to avoid network downtime. 13. Keep up to date with new technology and trends in networking, and to find, assimilate and apply technical documentation on products, technologies and/or legislation, in a rapidly changing environment. 14. As directed to assist with network cabling anywhere in the University. To ensure all cables are correctly labelled and to maintain an accurate and current record of this information. 15. Act as a point of contact for external bodies such as JISC or other organisations the University provides service for, eg Colleges and to initiate work on their behalf. 16. Liaise with external clients and suppliers on the installation and maintenance of services and equipment provided by them. 17. Upon request, provide advice and guidance on procurement, prices, and suitability of different network and data centre options to University IT Staff. Selection criteria Essential selection criteria 1. A good standard of education (minimum A-level or equivalent) 2. Reliable, numerate, methodical, meticulous, thorough, and adaptable. 3. Good communication skills, both verbal and written, with the ability to work with staff at all levels in the University. 4. A willingness to work as part of a team with an approachable and helpful attitude, and capable of taking a lead role in a team when required. 5. Good at problem resolution. Able to work on own initiative, but not afraid take advice or escalate as necessary and to prioritise multiple, and often conflicting, demands. 6. Able to find, comprehend and apply appropriate technical information. 7. Good general IT skills. Desirable selection criteria 1. Knowledge of transmission media eg optical fibre, wireless and associated standards eg OS1/2, Cat6A, IEEE 802.11a/b/g/n. 2. Experience working with enterprise networking equipment eg Cisco, HPE/Aruba, Extreme, or Juniper. 3. Experience of working in highly complex communications rooms and data centres. 4. Practical experience with fibre and/or copper network diagnostic equipment. 5. Basic experience with network automation tools such as Ansible or Python for simplifying network configuration and management. Job Description 178270 – Senior Data Centre and Network Operations Technician 2 6. Familiarity with scripting languages like Python or Bash to assist with automating common network and system tasks. 7. Understanding of APIs and network programmability, including basic use of RESTful APIs for simple automation tasks. 8. Basic knowledge of monitoring and logging automation, using tools like Zabbix, Prometheus, or Syslog to improve network visibility and troubleshooting. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. If you have previously worked for the University we will also verify key information such as your dates of employment and reason for leaving your previous role with the department/unit where you worked. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks Hazard-specific / Safety-critical duties This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service, and the offer of employment will be subject a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows: • • • • Working at heights Lone Working Driving on University business Regular manual handling About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. Job Description 178270 – Senior Data Centre and Network Operations Technician 3 For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and highperforming IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk Job Description 178270 – Senior Data Centre and Network Operations Technician 4 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. If you currently work for the University please note that: - as part of the referencing process, we will contact your current department to confirm basic employment details including reason for leaving although employees may hold multiple part-time posts, they may not hold more than the equivalent of a full time post. If you are offered this post, and accepting it would take you over the equivalent of full-time hours, you will be expected to resign from, or reduce hours in, your other posts(s) before starting work in the new post. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly, hr@it.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Job Description 178270 – Senior Data Centre and Network Operations Technician 5 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacy-policy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/data-protection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Description 178270 – Senior Data Centre and Network Operations Technician 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, flexible working options, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities. See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme, available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits We are a family-friendly employer with one of the most generous family leave schemes in the Higher Education sector (see https://hr.web.ox.ac.uk/family-leave). Our Childcare Services team provides guidance and support on childcare provision, and offers a range of high-quality childcare options at affordable prices for staff. In addition to 5 University nurseries, we partner with a number of local providers to offer in excess of 450 full time nursery places to our staff. Eligible parents are able to pay for childcare through salary sacrifice, further reducing costs. See https://childcare.admin.ox.ac.uk/. Supporting disability and health-related issues (inc menopause) We are committed to supporting members of staff with disabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopause-guidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBT+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/support-researchers/researcher-hub Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/supportresearchers/connecting-other-researchers/oxford-research-staff-society Job Description 178270 – Senior Data Centre and Network Operations Technician 7
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Senior Data Centre and Network Operations Technician Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges—from advancing sustainability to pioneering healthcare solutions—and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. About the Department The Network and Data Centre Operations team is responsible for managing the University of Oxford’s extensive network infrastructure and shared data centres. This includes ensuring the smooth operation of over 400km of underground fibre optic and copper cabling, supporting critical research, teaching, and administrative services across the University. Our team plays a vital role in maintaining the University's highly available and resilient network, working with enterprise-grade networking hardware and data centre facilities to provide robust and secure connectivity. We collaborate closely with internal IT teams, colleges, departments, and external service providers to deliver a reliable and scalable network infrastructure that underpins the University’s world-class research and academic activities. By joining our team, you will be at the forefront of network and data centre operations in one of the world’s leading academic institutions, gaining exposure to cutting-edge technologies, developing your expertise in network management, and contributing to the continuous improvement of IT services that support thousands of students, researchers, and staff. About the Role An exciting opportunity has arisen for a Senior Data Centre and Network Operations Technician to join us on a permanent basis. Please note- Due to the hands-on nature of this role and the need to access physical infrastructure, the postholder will be required to work primarily on-site at the University’s data centres and network locations. However, we are committed to supporting flexibility where possible, and some administrative tasks may be completed remotely by agreement. As part of a highly skilled team, you will play a crucial role in supporting and maintaining the University’s extensive network infrastructure, including over 400km of underground fibre optic and copper cabling. You will be responsible for the installation, configuration, management, and maintenance of key network hardware, such as switches, wireless access points, VoIP devices, and monitoring tools. You will also support the operation of the University’s shared data centres, ensuring their power, cooling, and security systems function effectively. In this role, you will work closely with IT teams across the University, as well as external suppliers and contractors, to diagnose and resolve network faults, manage data centre infrastructure, and support IT staff with equipment installation and maintenance. You will also provide guidance and mentorship to junior team members and contribute to the continuous improvement of network and data centre services. What We Offer Working at the University of Oxford offers several exclusive benefits, such as: 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options. A commitment to hybrid and flexible working to suit your lifestyle. An excellent contributory pension scheme. Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. Access to a vibrant community through our social, cultural, and sports clubs. About You We are looking for a proactive and reliable individual with: Familiarity with scripting languages (e.g., Python, Bash) to automate routine network and data centre tasks. Strong communication skills, with the ability to work collaboratively across teams. Excellent problem-solving abilities, with the capacity to work independently and escalate issues when needed. Experience installing, configuring, and maintaining network hardware and infrastructure. A methodical and meticulous approach to maintaining network and data centre operations. A good standard of education (minimum A-level or equivalent). Application Process To apply, please upload: A covering letter/supporting statement. Your CV. The details of two referees. The closing date for applications is 12 noon on Thursday 27 March. Interviews will take place on the week commencing 31 March and will be held in person in Central Oxford.
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