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Dynamics Functional Analyst- CRM
comment: Dynamics Functional Analyst- CRM Are you a Dynamics 365 Functional Support Analyst passionate about people, technology, and digital transformation? Join our dynamic IT Services team at the University of Oxford and help deliver impactful CRM services that support world-class education and research. Contract: Full Time, 2 year Fixed Term Contract About Us Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges — from advancing sustainability to pioneering healthcare solutions — and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. What We Offer Working at the University of Oxford offers several exclusive benefits, such as: 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave. A commitment to hybrid and flexible working to suit your lifestyle. An excellent contributory pension scheme. Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. Access to a vibrant community through our social, cultural, and sports clubs. About the Role We’re looking for a Dynamics 365 Functional Support Analyst to join our Software Solutions Group within central IT Services. You’ll play a crucial role in enabling staff across the University to use Dynamics 365 …
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comment: **Dynamics Functional Analyst- CRM** **Are you a Dynamics 365 Functional Support Analyst passionate about people, technology, and digital transformation?** Join our dynamic **IT Services** team at the University of Oxford and help deliver impactful CRM services that support world-class education and research. Contract: **Full Time, 2 year Fixed Term Contract** **About Us** Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground- breaking research that tackles global challenges — from advancing sustainability to pioneering healthcare solutions — and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. **What We Offer** Working at the University of Oxford offers several exclusive benefits, such as: * 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. * One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave. * A commitment to hybrid and flexible working to suit your lifestyle. * An excellent contributory pension scheme. * Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. * Access to a vibrant community through our social, cultural, and sports clubs. **About the Role** * We’re looking for a Dynamics 365 Functional Support Analyst to join our Software Solutions Group within central IT Services. You’ll play a crucial role in enabling staff…
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value: Job Description _________________________________________________________________________ Summary Job title Dynamics Functional Analyst Division University Administration Services Department IT Services Location Central Oxford Grade and salary Grade 7: £38,674 - £46,913 per annum Hours Full time Contract type 2-year Fixed-term contract with possibility of extension Reporting to Platform Manager Vacancy reference 179488 Applicants must supply two documents for this vacancy: • A supporting statement listing each of the essential and desirable selection criteria in the further particulars and explaining how they meet them • A copy of your most recent curriculum vitae Additional information The role This is an exciting opportunity to join the Software Solutions Group within the University of Oxford’s central IT Services department as a Dynamics 365 Functional Analyst. Working closely with developers, business analysts, and product owners, you will play a key role in supporting users to get the most from the University’s Dynamics 365 platform — with a particular focus on the Customer Service and Marketing applications. This role is ideal for someone with a passion for helping others use technology effectively. You will act as a bridge between users and technical teams, helping to shape requirements, improve platform adoption, and promote good practice in the use of Dynamics 365 and Power Platform tools. You’ll support users in understanding the capabilities of the system, contribute to product roadmaps and Agile ceremonies, and maintain clear, accessible documentation and user guidance. You do not need to be a developer, but familiarity with the Microsoft cloud ecosystem — particularly Dynamics 365, Power Automate, or Power Pages — will be valuable. You’ll have the opportunity to grow your skills and contribute to the University’s broader digital transformation efforts, while supporting a supportive and collaborative team delivering high-impact services. Flexible working…
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