Job Description _________________________________________________________________________ Summary Job title Programme Manager (Education Portfolio) Division University Administrative Services Department IT Services Location Dartington House, University Offices, Wellington Square Grade and salary Grade 9: £55,636 - £64,228 with a discretionary range up to £70,029 per annum Hours Full- time Contract type Fixed-Term for 3 years with possibility of extension Reporting to Portfolio Manager- Education Vacancy reference 176737 Additional information The role Programme manager roles within the Programme and Projects Delivery Group are responsible for the definition and delivery of specific programmes of technology-led change within the overall IT Development Plan, a three year £60m IT-enabled change plan plus £100m digital transformation. Programme managers oversee teams of up 50 individuals comprising a mix of staff drawn from IT Services and BAU teams, third party suppliers, delivery partners and freelance contractors. Budgets are typically in the order of £3 -10m over multiple years. Programme managers guide their programmes through the complete life-cycle, including: evaluation of high-level needs against strategic aims, programme design in collaboration with senior stakeholders, options analysis, procurement of software or infrastructure solutions, management of risks and issue resolution and transition to BAU service. They will also be expected to work with business change experts to plan business change activities, communications and stakeholder engagement. Programme managers need to possess excellent leadership qualities, to manage staff working directly on the programme as well as working closely with key stakeholders and external suppliers. They represent their programmes at the relevant IT Board(s) and at other governance bodies when required and have the skills and experience required to liaise with senior University Officers across key central Divisions as well as key stakeholders in academic areas. Knowledge of the University’s operating structures is essential as is the ability to influence and manage these external users in respect of the significant change that the programme will introduce. Working in close collaboration with portfolio managers and stakeholders, programme managers currently pl ay a key role in contributing to and supporting shaping and delivery of the University’s digital transformation programme. The Programme Manager will be part of the Education Portfolio’s Senior Leadership Team and assist in the delivery of the portfolio in its entirety. Each programme manager will be responsible for overseeing a selection of existing projects and the strategic planning for new work aligned with specific service streams of the Academic Administration Division (AAD). In addition, they may be requested to assist on other programme work, portfolio operational management and AAD wide strategic initiatives. Responsibilities Programme Manager (Education) • Establish successful working relationships with the service team within AAD (Director, Service/Product Owner’s and Operational Manager’s) to plan work effectively together and facilitate its delivery. • Take responsibility for overseeing and supporting a range of active and upcoming projects or continuous improvement initiatives within specific service areas of the Academic Administration Division for the Education Portfolio. • Carry out pre-scoping planning and scoping work for new and upcoming work to define its requirements, the most effective format (Project, continuous improvement or del ivery team) for its delivery and bringing materials together to create a business case for the proposed work. • Support work in developing strategies and roadmaps across the Academic Administration Division for the Education Portfolio, helping to ensure a j oined-up approach in simplifying systems, data management and improving the user experience. The above responsibilities are indicative based on current priorities but are likely to change over time in response to emerging requirements. The post-holder will work under direction from the Education Portfolio Manager. Programme Manager – general duties 1. Engage senior stakeholders in planning and designing the overall programme of change in alignment with strategic aims, including setting high level objectives, timelines and budgets for component projects, as part of the overall planning and business justification of the programme. 2. Ensure each component project has an appropriate governance framework defined and established. 3. Ensure architectural coherence within the programme, in accordance with University strategies and standards. 4. Define the benefits management strategy, identifying and mapping benefits and planning benefits realisation. 5. Prepare business cases at appropriate stages of the programme to secure funding and approval for the various phases, in close consultation with senior stakeholders and sponsors. Job Descri ption 176737- Programme Manager- Education Portfolio 2 Programme management 1. Maintain overall integrity and coherence of the programme and develop and maintain the programme environment to support each individual project within it. Where necessary, manage select projects directly to reduce risk and support balanced workloads . Manage and resolve escalated programmelevel risks and issues. 2. Ensure good practices and governance processes are being followed within individual projects at all times, including challenging the composition and effectiveness of project boards, ensuring team dynamics are constructive and collaboration in planning is occurring. Ensure focus on customer service and expected progress is being made in both planning and delivery stages. 3. Manage engagement and communication with stakeholders. Working in collaboration with senior stakeholders, ensure operational staff are supported through the process of cha nge created by each project and that progress is monitored and reviewed throughout this process. 4. Ensure the programme achieves set objectives and that agreed benefits are being realised. Continually reassess programme priorities, resolving resource conflicts, and reorganising accordingly. Manage the overall programme, monitoring the expenditure and costs against benefits that are realised as the programme progresses. 5. Report progress of the programme to various governance groups as required. 6. Ensure maximum efficiency in the allocation of resources and skills within the programme. Liaise with resource managers, portfolio and programme managers to aid effective resource planning. Team management 1. Develop staff within the programme teams (project managers, team leads, functional business analysts, developers) through providing constructive feedback and career development planning and providing input to development reviews for project staff who report to other managers. 2. Drive excellence at all levels within individual projects and provide targeted support for project managers in stakeholder engagement, developing good judgement in planning, identifying resource requirements and team leadership. Selection criteria Essential selection criteria a. A high level of general education to at least degree level or equivalent. b. Experience of both the shaping and delivery of complex, large scale IT programmes (with total budgets of c£3m+) delivering a range of applications, preferably within a Higher Education organisation. c. Previous experience of managing and motivating a large team (of up to 50), including both business and technical staff, and of working effectively as part of a wider, multi-disciplinary team. d. Experience of working in a complex environment where there is a wide range of parallel and mutually dependent activities. e. High level of skills and experience in project planning, estimating, risk management and issue management. f. Demonstrable ability of financial management, in particular, substantial programme or project budget oversight, contract negotiation, and developing supplier relationships. Job Descri ption 176737- Programme Manager- Education Portfolio 3 g. Proven ability to shape a range of diverse requirements into coherent and understandable change programmes which can be justified at a strategic level. h. Detailed knowledge and experience of preparing business cases for funding. i. Proven understanding industry standard portfolio, programme and project management methodologies, tools, and techniques such as PRINCE2, Managing Successful Programmes (MSP), and Management of Portfolios (MoP) j. Excellent communication skills, both written and verbal, with the ability to interact with staff at all levels of the collegiate University, recognising the demands of an academic environment and the specific challenges that these present. k. Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with and the co-operation of business and IT people, including the agreement of technical solutions. Desirable selection criteria a. b. c. d. Experience of working within or supporting higher education administration activities or a similar context. Experience of managing delivery in an environment of organisational change. Familiarity with IT service management methodologies, such as ITIL. Experience of formal Waterfall and Agile methodologies such as SCRUM, Kanban, DSDM. About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and edu cation for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high -performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a Job Descri ption 176737- Programme Manager- Education Portfolio 4 culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. If you currently work for the University please note that: - as part of the referencing process, we will contact your current department to confirm basic employment details including reason for leaving although employees may hold multiple part-time posts, they may not hold more than the equivalent of a full time post. If you are offered this post, and accepting it would take you over the equivalent of full time hours, you will be expected to resign from, or reduce hours in, your other posts(s) before starting work in the new post. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). Job Descri ption 176737- Programme Manager- Education Portfolio 5 If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applica nts at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/data protection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70 th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Descri ption 176737- Programme Manager- Education Portfolio 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, flexible working options, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities . See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme, available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates , including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits We are a family-friendly employer with one of the most generous family leave schemes in the Higher Education sector (see https://hr.web.ox.ac.uk/family-leave). Our Childcare Services team provides guidance and support on childcare provision, and offers a range of high-quality childcare options at affordable prices for staff. In addition to 5 University nurseries, we partner with a number of local providers to offer in excess of 450 full time nursery places to our staff. Eligible parents are able to pay for childcare through salary sacrifice, further reducing costs. See https://childcare.admin.ox.ac.uk/. Supporting disability and health-related issues (inc menopause) We are committed to supporting members of staff with di sabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopause-guidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBT+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/support-researchers/researcher-hub Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/supportresearchers/connecting-other-researchers/oxford-research-staff-society Job Descri ption 176737- Programme Manager- Education Portfolio 7
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Join the University of Oxford's Cloud and Storage Services Team We have two exciting opportunities to join our IT Services Department as leaders in our Cloud and Storage Services team The Roles Team Leader (Fixed-Term/Secondment until November 2026, with the possibility of extension). This role is available due to the current postholder being seconded. Deputy Team Leader (Permanent). In your application, please specify whether you wish to be considered for one role or both. About Us The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. IT Services is a key department, ensuring robust, reliable, and high-performing IT infrastructure that supports the University’s distinctive needs. We are proud of our supportive and inclusive culture, valuing the contributions of all team members and fostering a sense of belonging. What We Offer An excellent contributory pension scheme 38 days of annual leave (including public holidays) A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and season ticket travel loans Membership to a variety of social and sports clubs Both roles offer hybrid working, allowing flexibility to support your work-life balance. About the Roles Both roles provide leadership for the Cloud and Storage Services team within Infrastructure Services. The Team Lead reports to the Head of Platform Services and provides strategic direction, ensuring the team delivers reliable, robust, and secure services. The Deputy Team Lead reports to the Team Lead and shares responsibility for managing team members and services. The team manages key services, including: The University Private Cloud service Secondary Storage (Scality) The HFS (Storage Protect) Backup service The CrashPlan backup service As cloud technology evolves, the team’s scope is expected to expand to include third-party infrastructure services such as Amazon Web Services (AWS) and Microsoft Azure. The postholders will play a leading role in the design, delivery, and management of systems critical to the University. About You You will bring: Proven expertise in leading technical teams, including recruitment, staff development, and performance management. Strong knowledge of IT service management processes and IT systems lifecycle management, from design to implementation and ongoing operations. Strategic thinking in IT service operations, with the ability to align infrastructure strategies with organisational needs and emerging technologies. Excellent communication skills, including the ability to present complex ideas clearly to diverse audiences and produce high-quality written documentation. Application Process You will be required to upload a supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12:00 noon on Monday 13 January. Interviews will take place on the week commencing 20 January and will be face to face in central Oxford.
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**Join the University of Oxford's Cloud and Storage Services Team** We have two exciting opportunities to join our IT Services Department as leaders in our Cloud and Storage Services team **The Roles** 1. **Team Leader** (Fixed-Term/Secondment until November 2026, with the possibility of extension). This role is available due to the current postholder being seconded. 2. **Deputy Team Leader** (Permanent). In your application, please specify whether you wish to be considered for one role or both. **About Us** The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. IT Services is a key department, ensuring robust, reliable, and high-performing IT infrastructure that supports the University’s distinctive needs. We are proud of our supportive and inclusive culture, valuing the contributions of all team members and fostering a sense of belonging. **What We Offer** * An excellent contributory pension scheme * 38 days of annual leave (including public holidays) * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and season ticket travel loans * Membership to a variety of social and sports clubs Both roles offer **hybrid working** , allowing flexibility to support your work-life balance. **About the Roles** Both roles provide leadership for the Cloud and Storage Services team within Infrastructure Services. * **The Team Lead** reports to the Head of Platform Services and provides strategic direction, ensuring the team delivers reliable, robust, and secure services. * **The Deputy Team Lead** reports to the Team Lead and shares responsibility for managing team members and services. The team manages key services, including: * The University Private Cloud service * Secondary Storage (Scality) * The HFS (Storage Protect) Backup service * The CrashPlan backup service As cloud technology evolves, the team’s scope is expected to expand to include third-party infrastructure services such as Amazon Web Services (AWS) and Microsoft Azure. The postholders will play a leading role in the design, delivery, and management of systems critical to the University. **About You** You will bring: * Proven expertise in leading technical teams, including recruitment, staff development, and performance management. * Strong knowledge of IT service management processes and IT systems lifecycle management, from design to implementation and ongoing operations. * Strategic thinking in IT service operations, with the ability to align infrastructure strategies with organisational needs and emerging technologies. * Excellent communication skills, including the ability to present complex ideas clearly to diverse audiences and produce high-quality written documentation. **Application Process** You will be required to upload a supporting statement, CV and the details of two referees as part of your online application. The **closing date** for applications is **12:00 noon** on **Monday 13 January.** **Interviews** will take place on the **week commencing 20 January** and will be face to face in central Oxford.
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Team Leader and Deputy Team Leader- Cloud and Storage Services- x2 roles available
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Job Description _________________________________________________________________________ Summary Job title Deputy Team Leader- Cloud and Storage Services Division University Administration Services Department IT Services Location Central Oxford Grade and salary Grade 9: £55,636 - £64,228 with a discretionary range up to £70,029 per annum Hours Full time Contract type Permanent Reporting to Cloud and Storage Services Team Leader Vacancy reference 176583 Additional information Whist this is a full-time post, we welcome applications from candidates who wish to work part-time (minimum 30 hours/0.8 FTE and/or flexibly. The role The Cloud and Storage Services Team comprises a Service Manager, three Technical Leaders, a Deputy Team Leader, and a number of technical team members. The Deputy Team Leader reports to the Team Leader and is responsible for the direct line management of some of the technical team members. The Cloud and Storage Services team is responsible for providing reliable, robust and secure virtual infrastructure, storage and backup services for the University and colleges, including the University Private Cloud service, the Secondary Storage (Scality) service, the HFS (aka Storage Protect) Backup service and the CrashPlan backup service. Cloud services are expected to develop to include the management of third-party cloud-based infrastructure services (e.g. provided by Amazon Web Services or Microsoft Azure). The team provides technical leadership for cloud, storage and backup strategy. The postholder support the team leader and takes a leading role in the service design, delivery and management of systems providing critical services to the University. Responsibilities The post holder will have the following responsibilities: Staff leadership and management • Manage assigned staff within the Cloud and Storage Services team, including contributing to recruitment and responsibility for induction, staff development, change management and resource allocation . • Work closely with the Team Leader to ensure consistent leadership and management is provided across the team. • Chairing team meetings Service delivery & operations management • Fulfil the role of Service Delivery Manager for assigned services, including leading on service design, improvement and management in conjunction with the service and business owners. • Formulate operational and service continuity plans, continuous service improvements, and service delivery roadmaps, ensuring services and infrastructure remain secure, current and provisioned and supported in line with recognised best practice. • Develop and manage relationships with suppliers, both external and internal. • Work with the team leader, head of group and service owner(s) to implement sustainable service delivery models, including for cost-recovered services. • Ensure that operational procedures are clearly defined and documented. • Review and report on service metrics to ensure the service is meeting agreed levels; recommend and implement changes as necessary. • Perform analysis of complex business processes, producing conclusions and specifications to support service strategy and systems development. Technical Strategy and Planning • Provide technical leadership for assigned areas and commensurate with expertise, including contributing to technical strategy and roadmaps within the Communication and Collaboration Services team. • Investigate new technologies and applications, contributing technical expertise to decision-making within the team and Department and sharing such expertise with technical specialists and other colleagues within the Department and wider University. Systems Delivery • Be responsible for the management and development of assigned systems, proactively advising the team leader and/or group head of risks, issues and necessary upgrades. • Take a leading role in the design, selection, provisioning, installation, and configuration of systems, software, and infrastructure. • Produce operational technical documentation, including technical user manuals for bespoke software developed within the team. • Respond to service requests and provide expert knowledge to troubleshoot and resolve complex issues. Engagement • Engage with service stakeholders or customers in order to ensure services are meeting University requirements and suggest service improvements as appropriate. • Contribute expertise and consultancy, working with other leaders, to the wider collegiate University as required. • Present, in written or oral form, matters relating to service delivery and development to IT Committee and other University bodies. • Design and deliver material to explain and demonstrate software and services used within the team to the department and wider collegiate University. • Chairing meetings of user groups. Job Description 176583 – Deputy Team Lead- Cloud and Storage Services 2 • Perform the role of senior supplier or technical specialist on Project Boards; and provide technical expertise to design authority, change advisory and other boards or committees as required. Personal development • Deputise for the Team Leader when appropriate. • Participate in a regular Staff Development Review. • Take advantage of appropriate training opportunities as these arise, in order to keep up to date with relevant skills and developments • Undertake other duties as may be assigned in the light of the post-holder’s knowledge and experience. Selection criteria Essential selection criteria 1. Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduate. 2. Demonstrable experience or potential of providing leadership to highly expert technical teams, including recruitment, staff development and performance management. 3. Familiarity with processes and recommended practice associated with IT service management. 4. Ability to plan, prioritise and manage resources within a collaborative team-based environment, both for IT service delivery and service development. 5. Knowledge of financial processes, including budget planning, expenditure forecasting, and reporting. 6. Familiarity with IT systems lifecycle management, from design, through to implementation and management. 7. Ability to develop strategy for IT service operations, with particular emphasis on the infrastructure required to meet service levels, taking account of current and emerging organisational requirements and initiatives as well as emerging developments in related technology. 8. Excellent communications skills, including the presentation of complex ideas to a variety of audiences, and the production of accurate written documentation. 9. Proven ability to develop and enhance expertise in relevant areas of knowledge. 10. Demonstrable experience of organising a busy and varied workload requiring self-motivation and excellent time management skills. Desirable selection criteria 1. Experience of IT service provision within a university environment. 2. Certification in, or demonstrable knowledge of, ITIL or comparable IT service management methodologies. 3. Technical expertise and practical knowledge of supporting Backup Services (Veeam, Storage Protect); and Public Cloud platforms (AWS, Azure, VMWare). 4. Successful experience of developing business cases for funding. 5. Experience of managing or contributing to IT infrastructure upgrade projects. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks Job Description 176583 – Deputy Team Lead- Cloud and Storage Services 3 Hazard-specific / Safety-critical duties This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service, and the offer of employment will be subject a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows: • Working at heights • Lone Working • Work in hot or cold environments • Driving on University business • Regular manual handling About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ Job Description 176583 – Deputy Team Lead- Cloud and Storage Services 4 University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk Job Description 176583 – Deputy Team Lead- Cloud and Storage Services 5 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly hr@it.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Job Description 176583 – Deputy Team Lead- Cloud and Storage Services 6 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Description 176583 – Deputy Team Lead- Cloud and Storage Services 7 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their depend ants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Oxford Research Staff Society (OxRSS) A society run by and for Oxford University research staff. It offers researchers a range of social and professional networking opportunities. Membership is free, and all researchers employed by Oxford University are welcome to join. Subscribe at researchstaff-subscribe@maillist.ox.ac.uk to join the mailing list to find out about upcoming events and other information for researchers, or contact the committee on committee@oxrss.ox.ac.uk. For more information, see www.ox.ac.uk/oxrss, Twitter @ResStaffOxford, and Facebook www.facebook.com/oxrss. Job Description 176583 – Deputy Team Lead- Cloud and Storage Services 8
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Job Description 176736 - Programme Manager- Education
Job Description 176583- Deputy Team Leader- Cloud and Storage Services
Business Change Manager- available on a 2-year Fixed Term Contract/Secondment Basis The University of Oxford is renowned globally as a world-class centre of excellence, offering a stimulating work environment. Our research addresses critical global challenges, from reducing carbon emissions to developing vaccines during pandemics. We have an exciting opportunity to join our IT Services Department as a Business Change Manager with hybrid working available. About IT Services IT Services is crucial in ensuring the University has the reliable, high-performing IT facilities necessary to support teaching, learning, research, and administration. We value and recognize our contributions and those of others, fostering a culture of belonging and collaboration. Role Overview As a Business Change Manager, you will ensure that the impact of change initiatives across the collegiate University is understood by all stakeholders. You will support staff and students in adopting new ways of working by identifying, embedding, and sustaining changes to business processes, job roles, organisational structures, systems, and technology. What We Offer We care about our employees’ wellbeing, reflected in our comprehensive benefits, including: An excellent contributory pension scheme 38 days of annual leave A range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans Membership to various social and sports clubs About the role Business Change Managers report to the Head of Business Change within the Programme and Projects Delivery Group (PPDG) of IT Services. PPDG delivers IT projects that bring significant business benefits through enhanced technology and improved processes. Over time, the role holder may be assigned to a range of initiatives across our digital portfolios. However, in the first instance, it is envisioned that they will primarily focus on one or more initiatives in the Technology Portfolio, which includes modernising technologies and delivering wide-reaching initiatives like Identity, Data and Information Security programmes. Effective business change management is crucial to building stakeholder engagement, ensuring coherent and positive change processes, and avoiding disruption. About You Experience: Demonstrable experience as a Business Change Manager on complex projects with diverse stakeholders. Skills: Ability to manage complex situations, maintain project focus, and apply change methodologies effectively. Interpersonal Skills: Excellent interpersonal skills and experience in communications planning and delivery to support change initiatives. Desirable: Experience in higher education or similar non-commercial organizations, with an understanding of university management structures, politics, and culture (preferred but not essential). Join us in making a significant impact on the University of Oxford’s future through effective business change management. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12:00 noon on Monday 20 January 2025. Interviews will take place on the week commencing 27 January and will take place in person in Central Oxford.
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Job Description 176013 - Team Leader- Cloud and Storage Services
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Programme Manager x2- Education IT Portfolio Fixed-term contracts: 1 role for 2 years, 1 role for 3 years- both with the possibility of extension We are excited to offer two exciting opportunities for experienced Programme Managers to join the Education IT Portfolio within IT Services at the University of Oxford. These roles will play a pivotal part in delivering high-quality digital education solutions for stakeholders across the University. The Education IT Portfolio oversees IT investment and delivery across the University’s educational landscape, including student administration, assessment, teaching and learning, and recruitment, admissions and outreach. About the Role As part of the Education Portfolio’s Senior Leadership Team, you will lead the delivery of a selection of existing projects and contribute to strategic planning for new initiatives aligned with key service areas of the Academic Administration Division (AAD). Your work will involve close collaboration with AAD leadership, including Directors, Service/Product Owners, and Operational Managers, to ensure successful planning and delivery of projects that enhance digital education solutions across the University. These roles offer hybrid working, with an expectation of 1–2 days per week in the office or as required by business needs. Key responsibilities include: Build and maintain strong working relationships with AAD leadership to effectively plan and deliver programmes and projects. Oversee and support a range of ongoing and proposed projects or continuous improvement initiatives within specific AAD service areas. Conduct pre-scoping discussions for new or upcoming work, creating compelling business cases to secure investment and influence stakeholders. Develop comprehensive plans to define clear strategies and identify the best delivery approaches (project-based, continuous improvement, or delivery team models). Support the development of strategic roadmaps across the AAD, helping to simplify systems, improve data management, and enhance the user experience. Provide leadership in portfolio operational management and contribute to broader AAD-wide strategic initiatives as required. The above responsibilities are indicative of current priorities but may evolve to meet emerging requirements. About IT Services IT Services is a key department that ensures that the University has the core IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We foster a collaborative and inclusive culture, valuing and recognising contributions to create an environment where everyone feels they belong. What We Offer An excellent contributory pension scheme 38 days annual leave Hybrid working A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans Membership to a variety of social and sports clubs Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12:00 noon on Monday 27 January 2025. Interviews will take place on the week commencing 03 February 2025 and will be face to face/online.
Job Description _________________________________________________________________________ Summary Job title Programme Manager (Education Portfolio) Division University Administrative Services Department IT Services Location Dartington House, University Offices, Wellington Square Grade and salary Grade 9: £55,636 - £64,228 with a discretionary range up to £70,029 per annum Hours Full- time Contract type Fixed-Term for 2 years with possibility of extension Reporting to Portfolio Manager- Education Vacancy reference 176736 Additional information The role Programme manager roles within the Programme and Projects Delivery Group are responsible for the definition and delivery of specific programmes of technology-led change within the overall IT Development Plan, a three year £60m IT-enabled change plan plus £100m digital transformation. Programme managers oversee teams of up 50 individuals comprising a mix of staff drawn from IT Services and BAU teams, third party suppliers, delivery partners and freelance contractors. Budgets are typically in the order of £3 -10m over multiple years. Programme managers guide their programmes through the complete life-cycle, including: evaluation of high-level needs against strategic aims, programme design in collaboration with senior stakeholders, options analysis, procurement of software or infrastructure solutions, management of risks and issue resolution and transition to BAU service. They will also be expected to work with business change experts to plan business change activities, communications and stakeholder engagement. Programme managers need to possess excellent leadership qualities, to manage staff working directly on the programme as well as working closely with key stakeholders and external suppliers. They represent their programmes at the relevant IT Board(s) and at other governance bodies when required and have the skills and experience required to liaise with senior University Officers across key central Divisions as well as key stakeholders in academic areas. Knowledge of the University’s operating structures is essential as is the ability to influence and manage these external users in respect of the significant change that the programme will introduce. Working in close collaboration with portfolio managers and stakeholders, programme managers currently pl ay a key role in contributing to and supporting shaping and delivery of the University’s digital transformation programme. The Programme Manager will be part of the Education Portfolio’s Senior Leadership Team and assist in the delivery of the portfolio in its entirety. Each programme manager will be responsible for overseeing a selection of existing projects and the strategic planning for new work aligned with specific service streams of the Academic Administration Division (AAD). In addition, they may be requested to assist on other programme work, portfolio operational management and AAD wide strategic initiatives. Responsibilities Programme Manager (Education) • Establish successful working relationships with the service team within AAD (Director, Service/Product Owner’s and Operational Manager’s) to plan work effectively together and facilitate its delivery. • Take responsibility for overseeing and supporting a range of active and upcoming projects or continuous improvement initiatives within specific service areas of the Academic Administration Division for the Education Portfolio. • Carry out pre-scoping planning and scoping work for new and upcoming work to define its requirements, the most effective format (Project, continuous improvement or del ivery team) for its delivery and bringing materials together to create a business case for the proposed work. • Support work in developing strategies and roadmaps across the Academic Administration Division for the Education Portfolio, helping to ensure a j oined-up approach in simplifying systems, data management and improving the user experience. The above responsibilities are indicative based on current priorities but are likely to change over time in response to emerging requirements. The post-holder will work under direction from the Education Portfolio Manager. Programme Manager – general duties 1. Engage senior stakeholders in planning and designing the overall programme of change in alignment with strategic aims, including setting high level objectives, timelines and budgets for component projects, as part of the overall planning and business justification of the programme. 2. Ensure each component project has an appropriate governance framework defined and established. 3. Ensure architectural coherence within the programme, in accordance with University strategies and standards. 4. Define the benefits management strategy, identifying and mapping benefits and planning benefits realisation. 5. Prepare business cases at appropriate stages of the programme to secure funding and approval for the various phases, in close consultation with senior stakeholders and sponsors. Job Descri ption 176736- Programme Manager- Education Portfolio 2 Programme management 1. Maintain overall integrity and coherence of the programme and develop and maintain the programme environment to support each individual project within it. Where necessary, manage select projects directly to reduce risk and support balanced workloads . Manage and resolve escalated programmelevel risks and issues. 2. Ensure good practices and governance processes are being followed within individual projects at all times, including challenging the composition and effectiveness of project boards, ensuring team dynamics are constructive and collaboration in planning is occurring. Ensure focus on customer service and expected progress is being made in both planning and delivery stages. 3. Manage engagement and communication with stakeholders. Working in collaboration with senior stakeholders, ensure operational staff are supported through the process of change created by each project and that progress is monitored and reviewed throughout this process. 4. Ensure the programme achieves set objectives and that agreed benefits are being realised. Continually reassess programme priorities, resolving resource conflicts, and reorganising accordingly. Manage the overall programme, monitoring the expenditure and costs against benefits that are realised as the programme progresses. 5. Report progress of the programme to various governance groups as required. 6. Ensure maximum efficiency in the allocation of resources and skills within the programme. Liaise with resource managers, portfolio and programme managers to aid effective resource planning. Team management 1. Develop staff within the programme teams (project managers, team leads, functional business analysts, developers) through providing constructive feedback and career development planning and providing input to development reviews for project staff who report to other managers. 2. Drive excellence at all levels within individual projects and provide targeted support for project managers in stakeholder engagement, developing good judgement in planning, identifying resource requirements and team leadership. Selection criteria Essential selection criteria a. A high level of general education to at least degree level or equivalent. b. Experience of both the shaping and delivery of complex, large scale IT programmes (with total budgets of c£3m+) delivering a range of applications, preferably within a Higher Education organisation. c. Previous experience of managing and motivating a large team (of up to 50), including both business and technical staff, and of working effectively as part of a wider, multi-disciplinary team. d. Experience of working in a complex environment where there is a wide range of parallel and mutually dependent activities. e. High level of skills and experience in project planning, estimating, risk management and issue management. f. Demonstrable ability of financial management, in particular, substantial programme or project budget oversight, contract negotiation, and developing supplier relationships. Job Descri ption 176736- Programme Manager- Education Portfolio 3 g. Proven ability to shape a range of diverse requirements into coherent and understandable change programmes which can be justified at a strategic level. h. Detailed knowledge and experience of preparing business cases for funding. i. Proven understanding industry standard portfolio, programme and project management methodologies, tools, and techniques such as PRINCE2, Managing Successful Programmes (MSP), and Management of Portfolios (MoP) j. Excellent communication skills, both written and verbal, with the ability to interact with staff at all levels of the collegiate University, recognising the demands of an academic environment and the specific challenges that these present. k. Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with and the co-operation of business and IT people, including the agreement of technical solutions. Desirable selection criteria a. b. c. d. Experience of working within or supporting higher education administration activities or a similar context. Experience of managing delivery in an environment of organisational change. Familiarity with IT service management methodologies, such as ITIL. Experience of formal Waterfall and Agile methodologies such as SCRUM, Kanban, DSDM. About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and edu cation for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high -performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a Job Descri ption 176736- Programme Manager- Education Portfolio 4 culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. If you currently work for the University please note that: - as part of the referencing process, we will contact your current department to confirm basic employment details including reason for leaving although employees may hold multiple part-time posts, they may not hold more than the equivalent of a full time post. If you are offered this post, and accepting it would take you over the equivalent of full time hours, you will be expected to resign from, or reduce hours in, your other posts(s) before starting work in the new post. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). Job Descri ption 176736- Programme Manager- Education Portfolio 5 If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applica nts at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/data protection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70 th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Descri ption 176736- Programme Manager- Education Portfolio 6 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, flexible working options, travel discounts including salary sacrifice schemes for bicycles and electric cars and other discounts. Staff can access a huge range of personal and professional development opportunities . See https://hr.admin.ox.ac.uk/staff-benefits Employee Assistance Programme As part of our wellbeing offering staff get free access to Health Assured, a confidential employee assistance programme, available 24/7 for 365 days a year. Find out more https://staff.admin.ox.ac.uk/health-assured-eap University Club and sports facilities Membership of the University Club is free for University staff. It offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates , including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits We are a family-friendly employer with one of the most generous family leave schemes in the Higher Education sector (see https://hr.web.ox.ac.uk/family-leave). Our Childcare Services team provides guidance and support on childcare provision, and offers a range of high-quality childcare options at affordable prices for staff. In addition to 5 University nurseries, we partner with a number of local providers to offer in excess of 450 full time nursery places to our staff. Eligible parents are able to pay for childcare through salary sacrifice, further reducing costs. See https://childcare.admin.ox.ac.uk/. Supporting disability and health-related issues (inc menopause) We are committed to supporting members of staff with di sabilities or long-term health conditions, including those experiencing negative effects of menopause. Information about the University’s Staff Disability Advisor, is at https://edu.admin.ox.ac.uk/disability-support. For information about how we support those going through menopause see https://hr.admin.ox.ac.uk/menopause-guidance Staff networks The University has a number of staff networks including for research staff, BME staff, LGBT+ staff, disabled staff network and those going through menopause. Find out more at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Research staff The Researcher Hub supports all researchers on fixed-term contracts. They aim to help you settle in comfortably, make connections, grow as a person, extend your research expertise and approach your next career step with confidence. Find out more https://www.ox.ac.uk/research/support-researchers/researcher-hub Oxford’s Research Staff Society is a collective voice for our researchers. They also organise social and professional networking activities for researchers. Find out more https://www.ox.ac.uk/research/supportresearchers/connecting-other-researchers/oxford-research-staff-society Job Descri ption 176736- Programme Manager- Education Portfolio 7
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**Programme Manager x2- Education IT Portfolio** **Fixed-term contracts** : 1 role for 2 years, 1 role for 3 years- both with the possibility of extension We are excited to offer **two exciting opportunities** for experienced Programme Managers to join the **Education IT Portfolio** within **IT Services** at the University of Oxford. These roles will play a pivotal part in delivering high-quality digital education solutions for stakeholders across the University. The Education IT Portfolio oversees IT investment and delivery across the University’s educational landscape, including student administration, assessment, teaching and learning, and recruitment, admissions and outreach. **About the Role** As part of the Education Portfolio’s Senior Leadership Team, you will lead the delivery of a selection of existing projects and contribute to strategic planning for new initiatives aligned with key service areas of the Academic Administration Division (AAD). Your work will involve close collaboration with AAD leadership, including Directors, Service/Product Owners, and Operational Managers, to ensure successful planning and delivery of projects that enhance digital education solutions across the University. These roles offer hybrid working, with an expectation of 1–2 days per week in the office or as required by business needs. Key responsibilities include: * Build and maintain strong working relationships with AAD leadership to effectively plan and deliver programmes and projects. * Oversee and support a range of ongoing and proposed projects or continuous improvement initiatives within specific AAD service areas. * Conduct pre-scoping discussions for new or upcoming work, creating compelling business cases to secure investment and influence stakeholders. * Develop comprehensive plans to define clear strategies and identify the best delivery approaches (project-based, continuous improvement, or delivery team models). * Support the development of strategic roadmaps across the AAD, helping to simplify systems, improve data management, and enhance the user experience. * Provide leadership in portfolio operational management and contribute to broader AAD-wide strategic initiatives as required. The above responsibilities are indicative of current priorities but may evolve to meet emerging requirements. **About IT Services** IT Services is a key department that ensures that the University has the core IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We foster a **collaborative and inclusive culture** , valuing and recognising contributions to create an environment where everyone feels they belong. **What We Offer** * An excellent contributory pension scheme * 38 days annual leave * Hybrid working * A comprehensive range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and Season Ticket travel loans * Membership to a variety of social and sports clubs **Application Process** You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The **closing date** for applications is **12:00 noon on Monday 27 January 2025.** **Interviews** will take place on the week commencing **03 February 2025** and **will be face to face/online. **
**Business Change Manager- available on a 2-year Fixed Term Contract/Secondment Basis** The University of Oxford is renowned globally as a world-class centre of excellence, offering a stimulating work environment. Our research addresses critical global challenges, from reducing carbon emissions to developing vaccines during pandemics. We have an exciting opportunity to join our IT Services Department as a Business Change Manager with hybrid working available. **About IT Services** IT Services is crucial in ensuring the University has the reliable, high- performing IT facilities necessary to support teaching, learning, research, and administration. We value and recognize our contributions and those of others, fostering a culture of belonging and collaboration. **Role Overview** As a Business Change Manager, you will ensure that the impact of change initiatives across the collegiate University is understood by all stakeholders. You will support staff and students in adopting new ways of working by identifying, embedding, and sustaining changes to business processes, job roles, organisational structures, systems, and technology. **What We Offer** We care about our employees’ wellbeing, reflected in our comprehensive benefits, including: * An excellent contributory pension scheme * 38 days of annual leave * A range of childcare services * Family leave schemes * Cycle loan scheme * Discounted bus travel and Season Ticket travel loans * Membership to various social and sports clubs **About the role** Business Change Managers report to the Head of Business Change within the Programme and Projects Delivery Group (PPDG) of IT Services. PPDG delivers IT projects that bring significant business benefits through enhanced technology and improved processes. Over time, the role holder may be assigned to a range of initiatives across our digital portfolios. However, in the first instance, it is envisioned that they will primarily focus on one or more initiatives in the Technology Portfolio, which includes modernising technologies and delivering wide- reaching initiatives like Identity, Data and Information Security programmes. Effective business change management is crucial to building stakeholder engagement, ensuring coherent and positive change processes, and avoiding disruption. **About You** * **Experience** : Demonstrable experience as a Business Change Manager on complex projects with diverse stakeholders. * **Skills** : Ability to manage complex situations, maintain project focus, and apply change methodologies effectively. * **Interpersonal Skills** : Excellent interpersonal skills and experience in communications planning and delivery to support change initiatives. * **Desirable** : Experience in higher education or similar non-commercial organizations, with an understanding of university management structures, politics, and culture (preferred but not essential). Join us in making a significant impact on the University of Oxford’s future through effective business change management. **Application Process** You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The **closing date** for applications is **12:00 noon on Monday 20 January 2025.** **Interviews** will take place on the **week commencing 27 January** and will take place **in person in Central Oxford.**
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Job Description _________________________________________________________________________ Summary Job title Business Change Manager Division University Administration and Services Department IT Services Location Dartington House, Little Clarendon Street, Oxford Grade and salary Grade 9: £55,636- £64,228 with a discretionary range up to £70,029 per annum Hours Full time (37.5hours per week) Contract type Fixed-Term- 2 years with possibility of extension Reporting to Head of Business Change Vacancy reference 177364 Additional information The role The Business Change Manager works in the Programme and Projects Delivery Group (PPDG) within IT Services and is line managed by the Head of Business Change. The role of PPDG is to deliver IT projects effectively and professionally, to bring business benefits to our stakeholders across the university through enhanced use of technology and improved business processes. The group is comprised of Programme and Project Managers, Business Analysts, Testers, Business Change Managers, Implementation Officers and Communications Officers, who work closely with other groups within IT Services and with our customers. The PPDG operates under a matrix management system with staff assigned to one or more projects, working in project delivery teams led by Project or Programme Managers for project work. The role of the Business Change Manager is to ensure that the impact of change initiatives across the collegiate University are understood by all stakeholders, and that those impacted by the change (both staff and students) are supported and prepared to adopt new ways of working. They ensure that changes to business processes, job roles, organisational structures, systems, technology, and on-going support structures are embedded and sustained in order to deliver the desired business outcomes. They will be assigned to the more complex projects or Programmes (several inter-related projects), and will be responsible for the management and direction of other business change staff who are working on the assigned project/Programme (e.g. Communication and Implementation officers; Trainers). The Business Change Manager may also have direct line management of staff within the Business Change Team, and oversight of freelance consultants Responsibilities Within the remit of the assigned projects/Programmes, the post holder will be responsible for the delivery of all aspects of the change activities as described below. Team Leading and Management • Manage a team of change and communication professionals to ensure they deliver the required outputs to time and high quality. • Assist the project/programme manager in motivating the project/Programme team to work together in the most efficient manner Benefits Realisation • Establish a benefits realisation model, to support the business in taking ownership of the required benefits activities • Plan benefit realisation reviews, including establishing baselines and on-going measures • Monitor and report upon benefits realisation • Advise the Sponsor and Programme Manager whether the project/programme will deliver the required products/outputs and services that will lead to the desired outcomes Stakeholder Engagement • Identify stakeholders affected by the introduction of the new technology across the University defining their interests and level of influence on the success of the change • Engage stakeholders at all levels within the organisation and build support for the project/programme objectives • Manage the expectations from the different stakeholder groups, in close collaboration with the Sponsor and senior users • Identify effective ways in which business stakeholders are exposed to the project/programme, its deliverables, and the business change which will result from it Planning and project management • • • Estimate resources required to transition to the future state and sustain the change Provide input to the project/programme plan, ensuring business change milestones are incorporated Monitor and review progress, working closely with the Project/Programme Manager and the rest of the delivery team, allowing decisions to be made so that changes can be effectively embedded and sustained • Minimise exposure to business change related risks and issues by effective mitigation and management • Ensure documentation is complete, current and stored appropriately Change Impact Assessment and Management • • • • • Training • • • • Establish the organisational scope of the business change with the relevant stakeholders Assess the scale and impact of the proposed change, and define an appropriate Change Management Strategy` Define change management plans with different stakeholder groups Manage the stakeholders through the change process, ensuring that the change brought about by projects/programmes is managed coherently Review business change plans and revise as appropriate to meet changing needs and requirements. Work closely with the Training Manager and business teams to understand i the learning requirements associated with systems delivery Define an appropriate learning programme, and manage its delivery with the project trainer Provide training and direction to business managers and stakeholders on business change related activities, including resistance management Provide Business Change related advice and guidance to PPDG staff and IT Services management Job Description 177634 - Business Change Manager 2 Transition: • Work closely with Transition Analysts and business Managers to define a coherent plan for transitioning the project into business as usual, ensuring timescales meet business needs • Ensure all roles required are identified and in place for transition • Ensure all necessary handover is achieved by the time transition is complete • Undertake business readiness assessments to establish whether impacted teams are prepared to adopt the new ways of working Communications • Work closely with the assigned Communication Officer or the Communications Manager to ensure targeted stakeholder communication strategies and plans are defined and implemented • Report progress of the Business Change activities at regular intervals to appropriate project/programme team members and Boards either face to face, or via the production of regular highlight reports . Line Management (if required) • • • Perform line management duties for assigned staff (Business Change Managers, Implementation Officers and Communications Officers) including setting objectives, monitoring performance, and dealing with issues Offer support through regular 1-to-1 meetings Carry out annual Personal Development Reviews, identifying and implementing necessary training Selection criteria Essential selection criteria 1. Solid understanding of how people go through change, and experience of change management principles, methodologies, processes, and tools involved in introducing technology related business changes to an organisation 2. Proven experience as a Business Change Manager on complex projects impacting a wide range of stakeholders 3. The ability to bring order to complex situations and maintain focus on the project/programme objectives. 4. Proven negotiation skills and interpersonal fluency, able to establish and maintain strong relationships, and relate confidently to users at all levels 5. Risk management skills 6. Previous experience in motivating a team, and of working effectively as part of a wider team 7. Experience in line Management and staff development 8. Excellent interpersonal skills and active listening skills 9. Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with and the co-operation of business and IT people 10. Excellent written and verbal communication skills; able to communicate with technical staff as well as business users and stakeholders at all levels 11. Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences Job Description 177634 - Business Change Manager 3 Desirable selection criteria 1. Experience of working in an HEI or similar non-commercial organisation 2. Understanding of the management structures, politics, and culture of the University Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 3 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our Job Description 177634 - Business Change Manager 4 own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ The University of Oxford is a member of the Athena SWAN Charter and holds an institutional Bronze Athena SWAN award. University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk Job Description 177634 - Business Change Manager 5 How to apply Applications are made through our e-recruitment system and you will find all the information you need about how to apply on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Help and support is available from: https://hrsystems.admin.ox.ac.uk/recruitment-support If you require any further assistance please email recruitment.support@admin.ox.ac.uk. To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our e-recruitment system to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Job Description 177634 - Business Change Manager 6 Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for all academic posts and some academicrelated posts. The University has adopted an EJRA of 30 September before the 69th birthday for all academic and academic-related staff in posts at grade 8 and above. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra For existing employees, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra There is no normal or fixed age at which staff in posts at grades 1–7 have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Job Description 177634 - Business Change Manager 7 Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their dependents. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to My Family Care, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Job Description 177634 - Business Change Manager 8
Job Description _________________________________________________________________________ Summary Job title Team Leader- Cloud and Storage Services, Infrastructure Services Division University Administration Services Department IT Services Location 13 Banbury Road, Oxford Grade and salary Grade 9: £55,636-£64,228 with a discretionary range up to £70,029 per annum Hours Full time Contract type 2-year fixed term or secondment Reporting to Head of Platform Services Vacancy reference 176013 Additional information The role This post provides leadership for the Cloud and Storage Services team within Infrastructure Services. The Cloud and Storage Services team is responsible for providing reliable, robust and secure virtual infrastructure, storage and backup services for the University and colleges, including the University Private Cloud service, the Secondary Storage (Scality) service, the HFS (aka Storage Protect) Backup service and the CrashPlan backup service. Cloud services are expected to develop to include the management of third-party cloud-based infrastructure services (e.g. provided by Amazon Web Services or Microsoft Azure). The team provides technical leadership for cloud, storage and backup strategy. The postholder leads the team and takes a leading role in the service design, delivery and management of systems providing critical services to the University. Responsibilities The post holder will have the following responsibilities: Staff leadership and management • Lead and manage the Cloud and Storage Services team, including recruitment, induction, staff development, delegation as appropriate, change management and resource allocation. Service delivery & operations management • Fulfil the role of Service Delivery Manager for a portfolio of services, including leading on service design, improvement and management in conjunction with the service and business owners. • Have oversight of the various elements (including staff, third party services, and technologies) that enable the services. • Have responsibility for, or contribute to the management of, a service cost centre, including budget setting, expenditure forecasting and reporting, ensuring services are delivered cost effectively and in line with value for money expectations. • Formulate operational and service continuity plans, continuous service improvements, and service delivery road-maps, ensuring services and infrastructure remain secure, current and provisioned and supported in line with recognised best practice. • Develop and manage relationships with suppliers, both external and internal. • Develop and manage a stakeholder engagement and communications strategy to ensure effective communications between the Service and University stakeholders (including end-users), including facilitating the capture of user requirements, the delivery of training and awareness-raising events, and the dissemination of updates and reports as required. • Work with the head of group and service owner(s) to implement sustainable service delivery models, including for cost-recovered services. • Ensure that operational procedures are clearly defined and documented. • Review and report on service metrics to ensure the service is meeting agreed levels; recommend and implement changes as necessary. • Contribute to the day-to-day support and development of systems, commensurate with technical expertise and experience. Strategy • Make a significant contribution to strategic planning within the Department, including financial planning, and contribute to the formulation of University-wide policy where applicable. Engagement • Contribute expertise and consultancy, working with other leaders, to the wider collegiate University as required. • Present, in written or oral form, matters relating to service delivery and development to IT governance committees and other University bodies. Personal development • Deputise for the Head of Group when appropriate. • Participate in a regular Staff Development Review. • Take advantage of appropriate training opportunities as these arise, in order to keep up to date with relevant skills and developments • Undertake other duties as may be assigned in the light of the post-holder’s knowledge and experience. Job Description 176013 – Team Leader- Cloud and Storage Services 2 Selection criteria Essential selection criteria 1. Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduate. 2. Demonstrable experience or potential of providing leadership to highly expert technical teams, including recruitment, staff development and performance management. 3. Familiarity with processes and recommended practice associated with IT service management. 4. Ability to plan, prioritise and manage resources within a collaborative team-based environment, both for IT service delivery and service development. 5. Knowledge of financial processes, including budget planning, expenditure forecasting, and reporting. 6. Familiarity with IT systems lifecycle management, from design, through to implementation and management. 7. Ability to develop strategy for IT service operations, with particular emphasis on the infrastructure required to meet service levels, taking account of current and emerging organisational requirements and initiatives as well as emerging developments in related technology. 8. Excellent communications skills, including the presentation of complex ideas to a variety of audiences, and the production of accurate written documentation. 9. Proven ability to develop and enhance expertise in relevant areas of knowledge. 10. Demonstrable experience of organising a busy and varied workload requiring self-motivation and excellent time management skills. Desirable selection criteria 1. Experience of IT service provision within a university environment. 2. Certification in, or demonstrable knowledge of, ITIL or comparable IT service management methodologies and or working in an agile-related environment with an understanding of user voice, backlogs and roadmap development. 3. Technical expertise and practical knowledge of supporting IT infrastructure in one or more of Unix, Microsoft or virtualised environments; systems integration and security; networking or storage; IT operations and development environments. 4. Successful experience of developing business cases for funding. 5. Experience of managing or contributing to IT infrastructure upgrade projects. 6. Understanding of the challenges of transitioning the outcomes of projects to sustainable services. Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Please read the candidate notes on the University’s pre-employment screening procedures at: https://www.jobs.ox.ac.uk/pre-employment-checks Job Description 176013 – Team Leader- Cloud and Storage Services 3 About the University of Oxford Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities and we rank first in the UK for university spin-outs, and in recent years we have spun out 15-20 new companies every year. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford. For more information, please visit www.ox.ac.uk/about/organisation. IT SERVICES The role of IT Services is to ensure that the University of Oxford has the robust, reliable, and high -performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research, administration and strategic planning. IT Services, headed by the University’s Chief Information Officer, has around 320 staff across 2 buildings, an annual revenue budget of £22m and an IT capital plan of £60M across three years. The department is divided into groups covering infrastructure services, projects and programmes, software development, and customer services. Our aim is to attract and retain a workforce that is diverse, skilled, creative, and committed. We encourage flexibility in how we work, and welcome part time and flexible working arrangements. As a department we encourage a culture where we respect each other, are accountable for what we do, where we collaborate, give and receive constructive feedback and challenge one another. IT Services is a place where we value and recognise both our own and the contributions of others. By doing so we want to create a great culture to work in and a place where we all feel we belong. For more information please visit: http://www.it.ox.ac.uk/ University Administration and Services (UAS) University Administration and Services (UAS) is the collective term for the professional services departments of the University. UAS comprises structures to: • • • support the University’s core academic purposes of teaching, learning and research; ensure the University can meet the requirements of government, funding bodies and other external agencies; and facilitate the attainment of the objectives set out in the University’s Strategic Plan. The offices of the UAS sections are spread across the city centre, with the main University Offices located in Wellington Square. For more information please visit: http://www.admin.ox.ac.uk Job Description 176013 – Team Leader- Cloud and Storage Services 4 How to apply Applications are made through our online recruitment portal. Information about how to apply is available on our Jobs website https://www.jobs.ox.ac.uk/how-to-apply. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants) Please upload all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. Information for priority candidates A priority candidate is a University employee who is seeking redeployment because they have been advised that they are at risk of redundancy, or on grounds of ill-health/disability. Priority candidates are issued with a redeployment letter by their employing department(s). If you are a priority candidate, please ensure that you attach your redeployment letter to your application (or email it to the contact address on the advert if the application form used for the vacancy does not allow attachments). If you need help Application FAQs, including technical troubleshooting advice is available at: https://staff.web.ox.ac.uk/recruitment-support-faqs Non-technical questions about this job should be addressed to the recruiting department directly hr@it.ox.ac.uk To return to the online application at any stage, please go to: www.recruit.ox.ac.uk. Please note that you will receive an automated email from our online recruitment portal to confirm receipt of your application. Please check your spam/junk mail if you do not receive this email. Important information for candidates Data Privacy Please note that any personal data submitted to the University as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the University’s Privacy Notice for Job Applicants at: https://compliance.admin.ox.ac.uk/job-applicant-privacypolicy. The University’s Policy on Data Protection is available at: https://compliance.admin.ox.ac.uk/dataprotection-policy. The University’s policy on retirement The University operates an Employer Justified Retirement Age (EJRA) for very senior research posts at grade RSIV/D35 and clinical equivalents E62 and E82 of 30 September before the 70th birthday. The justification for this is explained at: https://hr.admin.ox.ac.uk/the-ejra. For existing employees on these grades, any employment beyond the retirement age is subject to approval through the procedures: https://hr.admin.ox.ac.uk/the-ejra. There is no normal or fixed age at which staff in posts at other grades have to retire. Staff at these grades may elect to retire in accordance with the rules of the applicable pension scheme, as may be amended from time to time. Job Description 176013 – Team Leader- Cloud and Storage Services 5 Equality of opportunity Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Benefits of working at the University Employee benefits University employees enjoy 38 days’ paid holiday, generous pension schemes, travel discounts, and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes free entry to the Botanic Gardens and University colleges, and discounts at University museums. See https://hr.admin.ox.ac.uk/staff-benefits University Club and sports facilities Membership of the University Club is free for all University staff. The University Club offers social, sporting, and hospitality facilities. Staff can also use the University Sports Centre on Iffley Road at discounted rates, including a fitness centre, powerlifting room, and swimming pool. See www.club.ox.ac.uk and https://www.sport.ox.ac.uk/. Information for staff new to Oxford If you are relocating to Oxfordshire from overseas or elsewhere in the UK, the University's Welcome Service website includes practical information about settling in the area, including advice on relocation, accommodation, and local schools. See https://welcome.ox.ac.uk/ There is also a visa loan scheme to cover the costs of UK visa applications for staff and their depend ants. See https://staffimmigration.admin.ox.ac.uk/visa-loan-scheme Family-friendly benefits With one of the most generous family leave schemes in the Higher Education sector, and a range of flexible working options, Oxford aims to be a family-friendly employer. We also subscribe to the Work+Family Space, a service that provides practical advice and support for employees who have caring responsibilities. The service offers a free telephone advice line, and the ability to book emergency back-up care for children, adult dependents and elderly relatives. See https://hr.admin.ox.ac.uk/my-family-care Childcare The University has excellent childcare services, including five University nurseries as well as University-supported places at many other private nurseries. For full details, including how to apply and the costs, see https://childcare.admin.ox.ac.uk/ Disabled staff We are committed to supporting members of staff with disabilities or long-term health conditions. For further details, including information about how to make contact, in confidence, with the University’s Staff Disability Advisor, see https://edu.admin.ox.ac.uk/disability-support Staff networks The University has a number of staff networks including the Oxford Research Staff Society, BME staff network, LGBT+ staff network and a disabled staff network. You can find more information at https://edu.admin.ox.ac.uk/networks The University of Oxford Newcomers' Club The University of Oxford Newcomers' Club is an organisation run by volunteers that aims to assist the partners of new staff settle into Oxford, and provides them with an opportunity to meet people and make connections in the local area. See www.newcomers.ox.ac.uk. Job Description 176013 – Team Leader- Cloud and Storage Services 6 Oxford Research Staff Society (OxRSS) A society run by and for Oxford University research staff. It offers researchers a range of social and professional networking opportunities. Membership is free, and all researchers employed by Oxford University are welcome to join. Subscribe at researchstaff-subscribe@maillist.ox.ac.uk to join the mailing list to find out about upcoming events and other information for researchers, or contact the committee on committee@oxrss.ox.ac.uk. For more information, see www.ox.ac.uk/oxrss, Twitter @ResStaffOxford, and Facebook www.facebook.com/oxrss. Job Description 176013 – Team Leader- Cloud and Storage Services 7
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