Graduate Admissions Officer
Applications for this vacancy closed on 31 January 2024 at 12:00PM
The University of Oxford is a stimulating work environment, which enjoys an
international reputation as a world-class centre of excellence. Our research
plays a key role in tackling many global challenges, from reducing our carbon
emissions to developing vaccines during a pandemic.
**Department**
The Graduate Admissions and Recruitment Office plays a key role in supporting
applicants for graduate study at the Unviersity of Oxford through all stages
of the application process, providing information to applicants, processing
applications and responding to applicant enquiries.
**What We Offer**
As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:
• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports clubs
This role also offers the opportunity for hybrid working.
**About the Role**
The post-holder will be responsible for the quality of our service to
customers. This includes the supervision and configuration of the Oracle
Service Cloud enquiry management system, the Zoom phone system used for
applicant enquiries, surveys, monitoring and reporting on performance. In
addition, they will be responsible for the recommendation of, implementation
and testing of new processes and services within the office. The post-holder
will work closely with the Senior Graduate Admissions Manager, and with
Graduate Admissions Administrators to ensure the provision of excellent,
customer-focussed support for the graduate admissions operation.
The post-holder will deliver a high level of customer service, involving
contact with a broad range of people, including applicants, students,
academics, college and departmental staff, and outside agencies, including
many enquirers and applicants from overseas whose first language is not
English.
In addition to managing enquiries, the post-holder will assist the operations
team with other activities in the different areas of operation during periods
of high workload.
**About You**
You will require considerable experience of working in a customer-focussed
arena with the proven ability to acquire skills with new software packages and
display problem-solving techniques. You will be able to analyse data to
understand patterns of applicant behaviour, and research and propose
improvements to our service.
You will display a high attention to detail and accuracy, strong verbal and
written communications skills and be able to work well, both independently and
within a team.
**Application Process**
You will be required to upload a covering letter/supporting statement, CV and
the details of two referees as part of your online application.
The closing date for applications is **12noon on Wednesday 31 January**.
Interviews will take place on **Thursday 15 February** and will be in person
in central Oxford.
international reputation as a world-class centre of excellence. Our research
plays a key role in tackling many global challenges, from reducing our carbon
emissions to developing vaccines during a pandemic.
**Department**
The Graduate Admissions and Recruitment Office plays a key role in supporting
applicants for graduate study at the Unviersity of Oxford through all stages
of the application process, providing information to applicants, processing
applications and responding to applicant enquiries.
**What We Offer**
As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:
• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports clubs
This role also offers the opportunity for hybrid working.
**About the Role**
The post-holder will be responsible for the quality of our service to
customers. This includes the supervision and configuration of the Oracle
Service Cloud enquiry management system, the Zoom phone system used for
applicant enquiries, surveys, monitoring and reporting on performance. In
addition, they will be responsible for the recommendation of, implementation
and testing of new processes and services within the office. The post-holder
will work closely with the Senior Graduate Admissions Manager, and with
Graduate Admissions Administrators to ensure the provision of excellent,
customer-focussed support for the graduate admissions operation.
The post-holder will deliver a high level of customer service, involving
contact with a broad range of people, including applicants, students,
academics, college and departmental staff, and outside agencies, including
many enquirers and applicants from overseas whose first language is not
English.
In addition to managing enquiries, the post-holder will assist the operations
team with other activities in the different areas of operation during periods
of high workload.
**About You**
You will require considerable experience of working in a customer-focussed
arena with the proven ability to acquire skills with new software packages and
display problem-solving techniques. You will be able to analyse data to
understand patterns of applicant behaviour, and research and propose
improvements to our service.
You will display a high attention to detail and accuracy, strong verbal and
written communications skills and be able to work well, both independently and
within a team.
**Application Process**
You will be required to upload a covering letter/supporting statement, CV and
the details of two referees as part of your online application.
The closing date for applications is **12noon on Wednesday 31 January**.
Interviews will take place on **Thursday 15 February** and will be in person
in central Oxford.
| dc:spatial |
University Offices, Wellington Square
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|---|---|
| Subject | |
| oo:contact | |
| oo:formalOrganization | |
| oo:organizationPart | |
| vacancy:applicationClosingDate |
2024-01-31 12:00:00+00:00
|
| vacancy:applicationOpeningDate |
2024-01-08 09:00:00+00:00
|
| vacancy:furtherParticulars | |
| vacancy:internalApplicationsOnly |
False
|
| vacancy:salary | |
| type | |
| comment |
The University of Oxford is a stimulating work environment, which enjoys an
international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. **Department** The Graduate Admissions and Recruitment Office plays a key role in supporting applicants for graduate study at the Unviersity of Oxford through all stages of the application process, providing information to applicants, processing applications and responding to applicant enquiries. **What We Offer** As an employer, we genuinely care about our employees’ wellbeing and this is reflected in ... The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. Department The Graduate Admissions and Recruitment Office plays a key role in supporting applicants for graduate study at the Unviersity of Oxford through all stages of the application process, providing information to applicants, processing applications and responding to applicant enquiries. What We Offer As an employer, we genuinely care about our employees’ wellbeing and ... |
| label |
Graduate Admissions Officer
|
| notation |
170385
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| based near | |
| page |