Visitor Experience Supervisor

The Ashmolean Museum are welcoming applications for their new Visitor
Experience Supervisor. As Visitor Experience Supervisor, you will be a highly
motivated and enthusiastic individual with exceptional communication skills
who thrives in a busy team environment.





Managing the team of Visitor Experience Assistants on a day to day basis and
leading on team initiatives, you will ensure the smooth operational running of
the museum and be responsible for ensuring the VEA’s provide an exceptional
service to all of our visitors. As one of three Visitor Experience
Supervisors, you will manage the administration of payroll and respond to any
related payroll queries, oversee and create the team’s monthly rota as well as
carry out return to work interviews and assist with performance reviews. You
will also support our security operation by ensuring that public areas are
always efficiently staffed and that the team is well trained, motivated and
managed.





Your role will require you to regularly act as the Duty Manager on a
rotational basis covering week days, weekends, bank holidays and some evenings
and late night events.





The department of Visitor Experience is part of the Audience and Content
directorate. The Visitor Experience team is the largest team in the Ashmolean
and we are proud to deliver a first class visitor experience. Welcoming
visitors to the Museum, engaging them in the collections and inspiring them to
make the most of their visit is core to our day and we strive to support the
museums commercial activities by encouraging donations.





This is a full-time, permanent position, working 36.5 hours per week. This
role will involve manual handling.





**What We Offer**



As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:



• An excellent contributory pension scheme.



• 38 days of annual leave.



• A comprehensive range of childcare services.



• Family leave schemes.



• Cycle loan scheme.



• Discounted bus travel and Season Ticket travel loans.



More information is available at **https://hr.admin.ox.ac.uk/staff-benefits**





**Diversity**



Our staff and students come from all over the world, and we proudly promote a
friendly and inclusive culture. Diversity is positively encouraged, through
diverse groups and champions, as well as a number of family-friendly policies,
such as the right to apply for flexible working and support for staff
returning from periods of extended absence, for example, shared parental
leave.





You will be required to upload your CV and a supporting evidence form as part
of your online application. Your supporting evidence form should list each of
the essential and desirable selection criteria, as listed in the job
description, and explain how you meet each one. CVs submitted on their own
will not be considered.





We aim to provide a supportive working environment and are happy to discuss
training and professional development opportunities. The Chair of this
recruitment panel will be Rachel Johns, Head of Visitor Experience, who can be
contacted with enquiries relating to the role (rachel.johns@ashmus.ox.ac.uk).
General queries about the recruitment and application process should be
directed to the Recruitment team within our Human Resources department
(recruitment@ashmus.ox.ac.uk).





Only applications received online by 12.00 midday (BST/GMT) on Friday 1 March
2024 can be considered. Interviews are expected to take place on Thursday 14
March 2024.