IT Support Officer
Applications for this vacancy closed on 14 October 2024 at 12:00PM
We have an exciting opportunity available to join our IT Services Department
as an IT Support Officer.
This role is based within our Desktop Services Team, located at our Banbury
Road office.
**Please note:** This role is based on-site and hybrid working cannot be
offered.
IT Services is a key department that ensures that the University has robust,
reliable and high-performing IT facilities it requires to support the
distinctive needs of those engaged in teaching, learning, research and
administration. We value and recognise our own and the contribution of others,
creating a great culture to work in and a place where we all feel we belong.
**What We Offer**
As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:
* An excellent contributory pension scheme
* 38 days annual leave
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Discounted bus travel and Season Ticket travel loans
The University also runs an enormous amount of social groups and sports clubs
for those looking for more than just a great place to work.
**Responsibilities will include**
* Providing 2nd level technical support to users of the Managed Desktop Service.
* Responding to IT incidents and service requests according to agreed service standards.
* Developing and writing technical documentation.
* Explaining provided services and troubleshooting issues as needed.
* Delivering support via phone and remote support tools.
* Collaborating closely with team members and Service Desk staff who provide 1st line support.
* Working across all supported departments and interacting with University staff at all levels.
**About You**
We are looking for a dedicated and enthusiastic IT professional with a passion
for customer service.
You will:
* Be a strong advocate for excellent customer service and are passionate about delivering professional IT support.
* Be a team player who is also comfortable working independently.
* Have a strong desire to learn new IT skills.
* Provide timely, consistent, and conscientious solutions.
* Be committed to managing your tasks efficiently.
* Ensure colleagues and users are kept informed of progress.
**Application Process**
You will be required to upload a supporting statement, CV and the details of
two referees as part of your online application.
In your supporting statement please address each point of the selection
criteria found in the job description and demonstrate how you meet the
criteria.
The **closing date** for applications is 12:00 noon on Monday 14 October.
**Interviews** will take place on the week commencing 21 October and take
place in person in Central Oxford.
as an IT Support Officer.
This role is based within our Desktop Services Team, located at our Banbury
Road office.
**Please note:** This role is based on-site and hybrid working cannot be
offered.
IT Services is a key department that ensures that the University has robust,
reliable and high-performing IT facilities it requires to support the
distinctive needs of those engaged in teaching, learning, research and
administration. We value and recognise our own and the contribution of others,
creating a great culture to work in and a place where we all feel we belong.
**What We Offer**
As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:
* An excellent contributory pension scheme
* 38 days annual leave
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Discounted bus travel and Season Ticket travel loans
The University also runs an enormous amount of social groups and sports clubs
for those looking for more than just a great place to work.
**Responsibilities will include**
* Providing 2nd level technical support to users of the Managed Desktop Service.
* Responding to IT incidents and service requests according to agreed service standards.
* Developing and writing technical documentation.
* Explaining provided services and troubleshooting issues as needed.
* Delivering support via phone and remote support tools.
* Collaborating closely with team members and Service Desk staff who provide 1st line support.
* Working across all supported departments and interacting with University staff at all levels.
**About You**
We are looking for a dedicated and enthusiastic IT professional with a passion
for customer service.
You will:
* Be a strong advocate for excellent customer service and are passionate about delivering professional IT support.
* Be a team player who is also comfortable working independently.
* Have a strong desire to learn new IT skills.
* Provide timely, consistent, and conscientious solutions.
* Be committed to managing your tasks efficiently.
* Ensure colleagues and users are kept informed of progress.
**Application Process**
You will be required to upload a supporting statement, CV and the details of
two referees as part of your online application.
In your supporting statement please address each point of the selection
criteria found in the job description and demonstrate how you meet the
criteria.
The **closing date** for applications is 12:00 noon on Monday 14 October.
**Interviews** will take place on the week commencing 21 October and take
place in person in Central Oxford.
| dc:spatial |
IT Services, 13 Banbury Road, Oxford
|
|---|---|
| Subject | |
| oo:contact | |
| oo:formalOrganization | |
| oo:organizationPart | |
| vacancy:applicationClosingDate |
2024-10-14 12:00:00+01:00
|
| vacancy:applicationOpeningDate |
2024-09-23 09:00:00+01:00
|
| vacancy:furtherParticulars | |
| vacancy:internalApplicationsOnly |
False
|
| vacancy:salary | |
| type | |
| comment |
We have an exciting opportunity available to join our IT Services Department
as an IT Support Officer. This role is based within our Desktop Services Team, located at our Banbury Road office. **Please note:** This role is based on-site and hybrid working cannot be offered. IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place ... We have an exciting opportunity available to join our IT Services Department as an IT Support Officer. This role is based within our Desktop Services Team, located at our Banbury Road office. Please note: This role is based on-site and hybrid working cannot be offered. IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in ... |
| label |
IT Support Officer
|
| notation |
175344
|
| based near | |
| page |