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Financial Systems Service Desk Supervisor

Applications for this vacancy closed on 16 January 2025 at 12:00PM
<div xmlns="http://www.w3.org/1999/xhtml"> <p></p><div><strong>Job Title: Financial Systems Service Desk Supervisor</strong>&#160;</div><br> <div><strong>Location:</strong> Hybrid with central Oxford office</div><br> <div><strong>Department:</strong> Finance Division</div><br> <div>&#160;</div><br> <div>We are looking for a motivated <strong>Financial Systems Service Desk Supervisor</strong> to lead our team in providing first-line support for financial systems across the University. In this key customer-facing role, you will oversee the Service Desk&#8217;s operations, ensure efficient incident management, and drive high-quality customer service.</div><br> <div>&#160;</div><br> <div><strong>Key Responsibilities:</strong></div><br> <ul><br> <li>Lead and supervise the Service Desk team, ensuring timely and effective resolution of issues.</li><br> <li>Manage incident capture, triage, and prioritisation, improving response times and tracking service performance.</li><br> <li>Act as a first point of contact for financial system users, providing expert guidance and support.</li><br> <li>Collaborate with external service providers to resolve complex issues quickly.</li><br> <li>Monitor and report on Service Desk performance, suggesting improvements to processes.</li><br> <li>Foster a culture of excellent customer service and continuous improvement.</li><br> </ul><br> <div><strong>Skills &amp; Experience:</strong></div><br> <ul><br> <li>Previous experience in a service desk or similar support role.</li><br> <li>Strong communication skills and a technical mindset for problem-solving.</li><br> <li>Experience in leading or managing a team, with a focus on customer service.</li><br> <li>Knowledge of financial systems is advantageous.</li><br> </ul><br> <div><strong>What We Offer:</strong></div><br> <ul><br> <li>Flexible hybrid working arrangement.</li><br> <li>Opportunities for professional development and career growth.</li><br> <li>A diverse and inclusive work environment.</li><br> </ul><br> <div>To apply, submit your CV and supporting statement detailing your suitability for the role.</div><br> <div>&#160;</div><br> <div>Only applications recieved before 12 noon on 16 January can be considered.</div> </div>
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Finance Divison, Great Clarendon Street, Oxford
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vacancy:applicationClosingDate
2025-01-16 12:00:00+00:00
vacancy:applicationOpeningDate
2024-12-16 09:00:00+00:00
vacancy:internalApplicationsOnly
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vacancy:salary
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**Job Title: Financial Systems Service Desk Supervisor**



**Location:** Hybrid with central Oxford office



**Department:** Finance Division





We are looking for a motivated **Financial Systems Service Desk Supervisor**
to lead our team in providing first-line support for financial systems across
the University. In this key customer-facing role, you will oversee the Service
Desk’s operations, ensure efficient incident management, and drive high-
quality customer service.





**Key Responsibilities:**





* Lead and supervise the Service Desk team, ensuring timely and effective resolution of issues.


* Manage incident capture, triage, and prioritisation, improving response times and tracking service performance.


* Act as a first point ...

Job Title: Financial Systems Service Desk Supervisor 

Location: Hybrid with central Oxford office

Department: Finance Division

 

We are looking for a motivated Financial Systems Service Desk Supervisor to lead our team in providing first-line support for financial systems across the University. In this key customer-facing role, you will oversee the Service Desk’s operations, ensure efficient incident management, and drive high-quality customer service.

 

Key Responsibilities:


  • Lead and supervise the Service Desk team, ensuring timely and effective resolution of issues.

  • Manage incident capture, triage, and prioritisation, improving response times and tracking service performance.

  • Act as a first point of ...
label
Financial Systems Service Desk Supervisor
notation
177210
based near