Financial Systems Service Desk Supervisor
Applications for this vacancy closed on 16 January 2025 at 12:00PM
<div xmlns="http://www.w3.org/1999/xhtml">
<p></p><div><strong>Job Title: Financial Systems Service Desk Supervisor</strong> </div><br>
<div><strong>Location:</strong> Hybrid with central Oxford office</div><br>
<div><strong>Department:</strong> Finance Division</div><br>
<div> </div><br>
<div>We are looking for a motivated <strong>Financial Systems Service Desk Supervisor</strong> to lead our team in providing first-line support for financial systems across the University. In this key customer-facing role, you will oversee the Service Desk’s operations, ensure efficient incident management, and drive high-quality customer service.</div><br>
<div> </div><br>
<div><strong>Key Responsibilities:</strong></div><br>
<ul><br>
<li>Lead and supervise the Service Desk team, ensuring timely and effective resolution of issues.</li><br>
<li>Manage incident capture, triage, and prioritisation, improving response times and tracking service performance.</li><br>
<li>Act as a first point of contact for financial system users, providing expert guidance and support.</li><br>
<li>Collaborate with external service providers to resolve complex issues quickly.</li><br>
<li>Monitor and report on Service Desk performance, suggesting improvements to processes.</li><br>
<li>Foster a culture of excellent customer service and continuous improvement.</li><br>
</ul><br>
<div><strong>Skills & Experience:</strong></div><br>
<ul><br>
<li>Previous experience in a service desk or similar support role.</li><br>
<li>Strong communication skills and a technical mindset for problem-solving.</li><br>
<li>Experience in leading or managing a team, with a focus on customer service.</li><br>
<li>Knowledge of financial systems is advantageous.</li><br>
</ul><br>
<div><strong>What We Offer:</strong></div><br>
<ul><br>
<li>Flexible hybrid working arrangement.</li><br>
<li>Opportunities for professional development and career growth.</li><br>
<li>A diverse and inclusive work environment.</li><br>
</ul><br>
<div>To apply, submit your CV and supporting statement detailing your suitability for the role.</div><br>
<div> </div><br>
<div>Only applications recieved before 12 noon on 16 January can be considered.</div>
</div>
| dc:spatial |
Finance Divison, Great Clarendon Street, Oxford
|
|---|---|
| Subject | |
| oo:contact | |
| oo:formalOrganization | |
| oo:organizationPart | |
| vacancy:applicationClosingDate |
2025-01-16 12:00:00+00:00
|
| vacancy:applicationOpeningDate |
2024-12-16 09:00:00+00:00
|
| vacancy:internalApplicationsOnly |
False
|
| vacancy:salary | |
| type | |
| comment |
Job Title: Financial Systems Service Desk Supervisor Location: Hybrid with central Oxford office Department: Finance Division We are looking for a motivated Financial Systems Service Desk Supervisor to lead our team in providing first-line support for financial systems across the University. In this key customer-facing role, you will oversee the Service Desk’s operations, ensure efficient incident management, and drive high-quality customer service. Key Responsibilities:
**Job Title: Financial Systems Service Desk Supervisor**
**Location:** Hybrid with central Oxford office **Department:** Finance Division We are looking for a motivated **Financial Systems Service Desk Supervisor** to lead our team in providing first-line support for financial systems across the University. In this key customer-facing role, you will oversee the Service Desk’s operations, ensure efficient incident management, and drive high- quality customer service. **Key Responsibilities:** * Lead and supervise the Service Desk team, ensuring timely and effective resolution of issues. * Manage incident capture, triage, and prioritisation, improving response times and tracking service performance. * Act as a first point ... |
| label |
Financial Systems Service Desk Supervisor
|
| notation |
177210
|
| based near |