Senior Business Analyst- CRM
Applications for this vacancy closed on 28 April 2025 at 12:00PM
**Senior Business Analyst- 3 year Fixed term contract with possibility of
extension.**
We are looking for a highly capable Senior Business Analyst to join our
thriving BA Practice in IT Services which supports change and technology
development in a world-leading teaching and research university.
These are dynamic and stimulating roles, offering the opportunity to
contribute directly to transforming systems and processes which play a key
role across the University of Oxford.
**About the role**
* Senior Business Analysts at Oxford University work collaboratively with business representatives, end-users, project and continuous improvement teams, and suppliers to deliver solutions that align with university strategic priorities and Oxford’s Digital Transformation programme, which is reimagining the culture, processes and technology underpinning all it does. These are exciting opportunities.
* You will play a critical role in the definition, support and implementation of systems and solutions that support key activities of the University.
* You will join a thriving, friendly and supportive Business Analysis Practice at Oxford and contribute to the continuous improvement of business analysis and IT-enabled business change at one of the world’s leading universities. We will invest in your personal development through training and professional development.
* The role will initially be working directly within the Digital Transformation team on a new University-wide CRM system. The hybrid working requirements for this role are a minimum of 2 days per week in the office and on occasion up to 4 days per week as required by business needs.
**About You**
* As a Senior Business Analyst, you will have **considerable experience of working as a Business Analyst** throughout the change lifecycle and on a variety of initiatives. Experience of working within a large and complex transformation programme would be highly regarded.
* You will have **strong analytical and problem-solving skills** to understand complex issues and propose effective workable solutions, building on your experience of working in a complex environment with a wide range of parallel and mutually dependent activities.
* You will have **experience mapping and designing processes** for fast-paced and complex operational teams and providing analysis on opportunities for improvement to services and underlying processes.
* You will have **excellent communication and interpersonal skills** , enabling you to shape your messaging to different audiences, build consensus and bring teams together to make real change at the University.
* You will have proven experience of **collaborating** with stakeholders at all levels, building strong relationships so that you can understand user needs and represent their voice. Your **proven negotiation skills** will help with defining the scope of the work and agree on competing user requirements.
* You will be **adaptable and flexible** in your approach, able to respond to changing demands and priorities. You will be a self-starter and able to bring clarity where there is ambiguity.
**About IT Services**
IT Services is a key department that ensures that the University has the core
IT facilities it requires to support the distinctive needs of those engaged in
teaching, learning, research and administration. We foster a collaborative and
inclusive culture, valuing and recognising contributions to create an
environment where everyone feels they belong.
**What We Offer**
As an employer, we genuinely care about our employees’ well-being, and this is
reflected in the range of benefits that we offer including:
* An excellent contributory pension scheme
* 38 days annual leave
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Discounted bus travel and Season Ticket travel loans
* Membership to a variety of social and sports clubs
This is a hybrid role meaning that whilst you will be based in our offices in
central Oxford – and will be expected to come to site as required for key
project activities and practice meetings – you will be able to agree a pattern
of regular remote working with your line manager.
**Application Process**
If you would like further information about the role, please contact: **Ana
Matak Siviour** (ana.mataksiviour@it.ox.ac.uk).
You will be required to upload a covering letter with a supporting statement,
CV and the details of two referees as part of your online application.
**Supporting statement must be included:** please explain why you would like
to do this role and how you meet the **selection criteria in the job
description document**. See also application guidance at
https://www.jobs.ox.ac.uk/cv-and-supporting-statement.
The **closing date is Monday 28th April at noon**. Only applications submitted
by this time will be considered.
We will **review applications as we receive them** , and reserve the right to
close the vacancy earlier should we find the right candidate prior to the
closing date.
**Initial Interviews** will take place throughout the application period, and
in person on **Monday 12th May **
extension.**
We are looking for a highly capable Senior Business Analyst to join our
thriving BA Practice in IT Services which supports change and technology
development in a world-leading teaching and research university.
These are dynamic and stimulating roles, offering the opportunity to
contribute directly to transforming systems and processes which play a key
role across the University of Oxford.
**About the role**
* Senior Business Analysts at Oxford University work collaboratively with business representatives, end-users, project and continuous improvement teams, and suppliers to deliver solutions that align with university strategic priorities and Oxford’s Digital Transformation programme, which is reimagining the culture, processes and technology underpinning all it does. These are exciting opportunities.
* You will play a critical role in the definition, support and implementation of systems and solutions that support key activities of the University.
* You will join a thriving, friendly and supportive Business Analysis Practice at Oxford and contribute to the continuous improvement of business analysis and IT-enabled business change at one of the world’s leading universities. We will invest in your personal development through training and professional development.
* The role will initially be working directly within the Digital Transformation team on a new University-wide CRM system. The hybrid working requirements for this role are a minimum of 2 days per week in the office and on occasion up to 4 days per week as required by business needs.
**About You**
* As a Senior Business Analyst, you will have **considerable experience of working as a Business Analyst** throughout the change lifecycle and on a variety of initiatives. Experience of working within a large and complex transformation programme would be highly regarded.
* You will have **strong analytical and problem-solving skills** to understand complex issues and propose effective workable solutions, building on your experience of working in a complex environment with a wide range of parallel and mutually dependent activities.
* You will have **experience mapping and designing processes** for fast-paced and complex operational teams and providing analysis on opportunities for improvement to services and underlying processes.
* You will have **excellent communication and interpersonal skills** , enabling you to shape your messaging to different audiences, build consensus and bring teams together to make real change at the University.
* You will have proven experience of **collaborating** with stakeholders at all levels, building strong relationships so that you can understand user needs and represent their voice. Your **proven negotiation skills** will help with defining the scope of the work and agree on competing user requirements.
* You will be **adaptable and flexible** in your approach, able to respond to changing demands and priorities. You will be a self-starter and able to bring clarity where there is ambiguity.
**About IT Services**
IT Services is a key department that ensures that the University has the core
IT facilities it requires to support the distinctive needs of those engaged in
teaching, learning, research and administration. We foster a collaborative and
inclusive culture, valuing and recognising contributions to create an
environment where everyone feels they belong.
**What We Offer**
As an employer, we genuinely care about our employees’ well-being, and this is
reflected in the range of benefits that we offer including:
* An excellent contributory pension scheme
* 38 days annual leave
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Discounted bus travel and Season Ticket travel loans
* Membership to a variety of social and sports clubs
This is a hybrid role meaning that whilst you will be based in our offices in
central Oxford – and will be expected to come to site as required for key
project activities and practice meetings – you will be able to agree a pattern
of regular remote working with your line manager.
**Application Process**
If you would like further information about the role, please contact: **Ana
Matak Siviour** (ana.mataksiviour@it.ox.ac.uk).
You will be required to upload a covering letter with a supporting statement,
CV and the details of two referees as part of your online application.
**Supporting statement must be included:** please explain why you would like
to do this role and how you meet the **selection criteria in the job
description document**. See also application guidance at
https://www.jobs.ox.ac.uk/cv-and-supporting-statement.
The **closing date is Monday 28th April at noon**. Only applications submitted
by this time will be considered.
We will **review applications as we receive them** , and reserve the right to
close the vacancy earlier should we find the right candidate prior to the
closing date.
**Initial Interviews** will take place throughout the application period, and
in person on **Monday 12th May **
| dc:spatial |
IT Services, Dartington House, Oxford
|
|---|---|
| Subject | |
| oo:contact | |
| oo:formalOrganization | |
| oo:organizationPart | |
| vacancy:applicationClosingDate |
2025-04-28 12:00:00+01:00
|
| vacancy:applicationOpeningDate |
2025-04-08 10:00:00+01:00
|
| vacancy:furtherParticulars | |
| vacancy:internalApplicationsOnly |
False
|
| vacancy:salary | |
| type | |
| comment |
Senior Business Analyst- 3 year Fixed term contract with possibility of extension. We are looking for a highly capable Senior Business Analyst to join our thriving BA Practice in IT Services which supports change and technology development in a world-leading teaching and research university. These are dynamic and stimulating roles, offering the opportunity to contribute directly to transforming systems and processes which play a key role across the University of Oxford. About the role
**Senior Business Analyst- 3 year Fixed term contract with possibility of
extension.** We are looking for a highly capable Senior Business Analyst to join our thriving BA Practice in IT Services which supports change and technology development in a world-leading teaching and research university. These are dynamic and stimulating roles, offering the opportunity to contribute directly to transforming systems and processes which play a key role across the University of Oxford. **About the role** * Senior Business Analysts at Oxford University work collaboratively with business representatives, end-users, project and continuous improvement teams, and suppliers to deliver solutions that align with ... |
| label |
Senior Business Analyst- CRM
|
| notation |
179179
|
| based near | |
| page |