Service Desk Analyst
Applications for this vacancy closed on 4 December 2023 at 12:00PM
Are you ready to join a world-class institution and be part of a dynamic IT
Services department at the University of Oxford? We're looking for a talented
Service Desk Analyst to join our dedicated team on the central IT Service
Desk.
IT Services is a key department that ensures the University has the robust,
reliable and high-performing IT facilities it requires to support the
distinctive needs of those engaged in teaching, learning, research and
administration.
The central IT Service Desk provides first line support to all areas of the
organisation, managing enquires via telephone, online enquiries and remote
support. In this team, each member works to demonstrate the skills and
expertise to provide a consistent, high quality single point of contact whilst
maintaining customer satisfaction.
**Why Choose Us**
At the University of Oxford, we prioritise our employees' wellbeing. We offer
a range of benefits, including:
* 30 days of annual leave (plus the 8 public holidays)
* Extensive personal and professional development plans and opportunities to foster growth
* A comprehensive range of childcare services
* An excellent contributory pension scheme
* Subsidised membership of the University Sports Centre
* Bicycle loan, repair and purchasing schemes
* Discounted bus & train passes schemes and Season Ticket travel loans
* Car benefit scheme for electric and ultra-low emissions vehicles
* A departmental hybrid working policy, with a pattern of onsite and remote working
Moreover, the University hosts a wide array of social groups and sports clubs,
making your experience here about much more than just work.
**About the Role:**
As a Service Desk Analyst, you will:
* Provide first line support to members of the University, handling enquires via telephone, online and remote support.
* Act as a customer champion, signposting and providing specialist advice and support for a broad range of IT related issues.
* Work together as part of a team to share knowledge and deliver a consistent service, adhering to departmental processes and procedures.
**About You:**
To excel in this exciting role, you should be someone who:
* Has outstanding verbal and written communication skills to effectively aid our customers.
* Strives for excellence and has exceptional customer service skills.
* Can concisely explain technical concepts in everyday terms.
* Has an appetite to learn new skills and demonstrate an enthusiasm for helping others.
* Demonstrates a keen desire to understand and support the widening range of technology in use within this diverse workplace.
**Application Process**
You will be required to upload a cover letter/supporting statement, CV and the
details of two referees as part of your online application.
The closing date for applications to be submitted is **Monday 04 December
2023** at 12:00 noon.
Interviews are expected to take place on the week commencing **11 December**
and take place in person.
Services department at the University of Oxford? We're looking for a talented
Service Desk Analyst to join our dedicated team on the central IT Service
Desk.
IT Services is a key department that ensures the University has the robust,
reliable and high-performing IT facilities it requires to support the
distinctive needs of those engaged in teaching, learning, research and
administration.
The central IT Service Desk provides first line support to all areas of the
organisation, managing enquires via telephone, online enquiries and remote
support. In this team, each member works to demonstrate the skills and
expertise to provide a consistent, high quality single point of contact whilst
maintaining customer satisfaction.
**Why Choose Us**
At the University of Oxford, we prioritise our employees' wellbeing. We offer
a range of benefits, including:
* 30 days of annual leave (plus the 8 public holidays)
* Extensive personal and professional development plans and opportunities to foster growth
* A comprehensive range of childcare services
* An excellent contributory pension scheme
* Subsidised membership of the University Sports Centre
* Bicycle loan, repair and purchasing schemes
* Discounted bus & train passes schemes and Season Ticket travel loans
* Car benefit scheme for electric and ultra-low emissions vehicles
* A departmental hybrid working policy, with a pattern of onsite and remote working
Moreover, the University hosts a wide array of social groups and sports clubs,
making your experience here about much more than just work.
**About the Role:**
As a Service Desk Analyst, you will:
* Provide first line support to members of the University, handling enquires via telephone, online and remote support.
* Act as a customer champion, signposting and providing specialist advice and support for a broad range of IT related issues.
* Work together as part of a team to share knowledge and deliver a consistent service, adhering to departmental processes and procedures.
**About You:**
To excel in this exciting role, you should be someone who:
* Has outstanding verbal and written communication skills to effectively aid our customers.
* Strives for excellence and has exceptional customer service skills.
* Can concisely explain technical concepts in everyday terms.
* Has an appetite to learn new skills and demonstrate an enthusiasm for helping others.
* Demonstrates a keen desire to understand and support the widening range of technology in use within this diverse workplace.
**Application Process**
You will be required to upload a cover letter/supporting statement, CV and the
details of two referees as part of your online application.
The closing date for applications to be submitted is **Monday 04 December
2023** at 12:00 noon.
Interviews are expected to take place on the week commencing **11 December**
and take place in person.
| dc:spatial |
Dartington House, Little Clarendon Street, Oxford, OX1 2HS
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|---|---|
| Subject | |
| oo:contact | |
| oo:formalOrganization | |
| oo:organizationPart | |
| vacancy:applicationClosingDate |
2023-12-04 12:00:00+00:00
|
| vacancy:applicationOpeningDate |
2023-11-20 09:00:00+00:00
|
| vacancy:furtherParticulars | |
| vacancy:internalApplicationsOnly |
False
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| vacancy:salary | |
| type | |
| comment |
Are you ready to join a world-class institution and be part of a dynamic IT
Services department at the University of Oxford? We're looking for a talented Service Desk Analyst to join our dedicated team on the central IT Service Desk. IT Services is a key department that ensures the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. The central IT Service Desk provides first line support to all areas of the organisation, managing enquires via telephone, online enquiries and remote support. In ... Are you ready to join a world-class institution and be part of a dynamic IT Services department at the University of Oxford? We're looking for a talented Service Desk Analyst to join our dedicated team on the central IT Service Desk. IT Services is a key department that ensures the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. The central IT Service Desk provides first line support to all areas of the organisation, managing enquires via telephone, online enquiries and remote ... |
| label |
Service Desk Analyst
|
| notation |
169370
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| based near | |
| page |