DARS Senior User Engagement Officer
Applications for this vacancy closed on 4 July 2024 at 12:00PM
The University of Oxford is a stimulating work environment, which enjoys an
international reputation as a world-class centre of excellence. Our research
plays a key role in tackling many global challenges, from reducing our carbon
emissions to developing vaccines during a pandemic.
The Development and Alumni Relations System (DARS) team is dedicated to
enhancing the University's engagement with its alumni and donors through an
advanced constituent relationship management system. Our team focuses on
supporting this CRM system to drive fundraising and strengthen alumni
relations, ensuring seamless collaboration and continuous improvement in our
processes and user support.
**About the Role**
As a member of the User Engagement team, your role will be integral to
supporting and enhancing the University's CRM system for development and
alumni engagement. Key responsibilities include:
* **User Training and Engagement:** Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
* **Business Process Improvement:** Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
* **Support and Relationship Management:** Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.
**To Be Successful You ’ll Need:**
* **Excellent Communication Skills:** Ability to clearly convey information and facilitate training sessions, workshops, and presentations.
* **Analytical Abilities:** Proficiency in analysing business processes and identifying areas for improvement.
* **Relationship Management:** Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
* **Interpersonal Skills:** Excellent interpersonal and customer service skills.
* **Technical Proficiency:** Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
* Proficient in learning management systems (LMS) and various e-learning platforms.
* Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edge, Microsoft Dynamics, Salesforce
* **Project Management:** Skills in managing projects, providing project support, and ensuring timely delivery of objectives.
* **Training and Development:** Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.
**What We Offer:**
Your happiness and wellbeing at work matters to us, so we offer a range of
family friendly and financial benefits including:
* Flexible hybrid working
* An excellent contributory pension scheme
* 38 days annual leave
* Membership to CASE.org
* Training and Development opportunities
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Membership to a variety of social and sports clubs
* Discounted bus travel and Season Ticket travel loans
**Application process:**
* Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal.
* Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
* For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.
Only applications received before 12.00 noon on **4 July 2024** can be
considered.
Interviews are currently scheduled to take on **19 July 2024** , in person in
Oxford.
_Development and Alumni Engagement __is committed to having a team that is
made up of diverse skills and experiences. We encourage applicants from all
sectors of the community and are especially keen to encourage candidates from
under-represented groups to apply._
international reputation as a world-class centre of excellence. Our research
plays a key role in tackling many global challenges, from reducing our carbon
emissions to developing vaccines during a pandemic.
The Development and Alumni Relations System (DARS) team is dedicated to
enhancing the University's engagement with its alumni and donors through an
advanced constituent relationship management system. Our team focuses on
supporting this CRM system to drive fundraising and strengthen alumni
relations, ensuring seamless collaboration and continuous improvement in our
processes and user support.
**About the Role**
As a member of the User Engagement team, your role will be integral to
supporting and enhancing the University's CRM system for development and
alumni engagement. Key responsibilities include:
* **User Training and Engagement:** Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
* **Business Process Improvement:** Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
* **Support and Relationship Management:** Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.
**To Be Successful You ’ll Need:**
* **Excellent Communication Skills:** Ability to clearly convey information and facilitate training sessions, workshops, and presentations.
* **Analytical Abilities:** Proficiency in analysing business processes and identifying areas for improvement.
* **Relationship Management:** Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
* **Interpersonal Skills:** Excellent interpersonal and customer service skills.
* **Technical Proficiency:** Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
* Proficient in learning management systems (LMS) and various e-learning platforms.
* Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edge, Microsoft Dynamics, Salesforce
* **Project Management:** Skills in managing projects, providing project support, and ensuring timely delivery of objectives.
* **Training and Development:** Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.
**What We Offer:**
Your happiness and wellbeing at work matters to us, so we offer a range of
family friendly and financial benefits including:
* Flexible hybrid working
* An excellent contributory pension scheme
* 38 days annual leave
* Membership to CASE.org
* Training and Development opportunities
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Membership to a variety of social and sports clubs
* Discounted bus travel and Season Ticket travel loans
**Application process:**
* Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal.
* Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
* For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.
Only applications received before 12.00 noon on **4 July 2024** can be
considered.
Interviews are currently scheduled to take on **19 July 2024** , in person in
Oxford.
_Development and Alumni Engagement __is committed to having a team that is
made up of diverse skills and experiences. We encourage applicants from all
sectors of the community and are especially keen to encourage candidates from
under-represented groups to apply._
| dc:spatial |
Development and Alumni Engagement, University Offices, Wellington Square, Oxford OX1 2JD
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2024-07-04 12:00:00+01:00
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| vacancy:applicationOpeningDate |
2024-06-13 09:00:00+01:00
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| vacancy:internalApplicationsOnly |
False
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| vacancy:salary | |
| type | |
| comment |
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support. About the ... The University of Oxford is a stimulating work environment, which enjoys an
international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support. **About the Role** As ... |
| label |
DARS Senior User Engagement Officer
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| notation |
173358
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| based near | |
| page |