Visitor Experience Assistant - 8 positions
Applications for this vacancy closed on 13 September 2024 at 12:00PM
**About the role**
Based in the beautiful Ashmolean Museum, you will deliver a world class
experience for our visitors by acting as the museum’s ambassador. You will
interact with a various range of people and respond to visitor’s questions and
needs. Using product knowledge, you will welcome and inspire our visitors as
well as encourage visitor giving (donations).
To help you achieve this, we will provide comprehensive and structured
training alongside development opportunities.
There are 8 part-time vacancies available with varying hours and shift
patterns:
* 35 hours per week / 0.96 FTE x3 (both weekend days)
* 26.25 hours per week / 0.72 FTE x1 (both weekend days)
* 24.5 hours per week / 0.67 FTE x1
* 19.25 hours per week / 0.53 FTE x3
All shift patterns will involve working at least one weekend day, with some
patterns including both weekend days. This role is fixed-term until December
2025.
This role will involve regular manual handling and some lone working. Full
training will be provided.
**About You**
Are you a passionate and friendly person?
Do you enjoy working as a team?
Are you good at solving unexpected problems?
Do you love museums?
**We would love to hear from you!**
It would be bonus if you have experience in a customer-facing role in a
heritage environment or/and a working knowledge of another language.
**What We Offer**
As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:
* An excellent contributory pension scheme
* 38 days of annual leave
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Discounted bus travel and Season Ticket travel loans
More information is available at **https://hr.admin.ox.ac.uk/staff-benefits**
**Diversity**
Our staff and students come from all over the world, and we proudly promote a
friendly and inclusive culture. Diversity is positively encouraged, through
diverse groups and champions, as well as a number of family-friendly policies,
such as the right to apply for flexible working and support for staff
returning from periods of extended absence, for example, shared parental
leave.
**How to apply**
You will be required to upload your CV and a supporting evidence form using
the attached template as part of your online application. Your supporting
evidence form should list each of the essential and desirable selection
criteria, as listed in the job description, and explain how you meet each one.
Both documents listed above must be submitted to be considered for this role.
We aim to provide a supportive working environment and are happy to discuss
training and professional development opportunities. The Chair of this
recruitment panel will be Sukie Trowles, Joint Head of Visitor Experience, who
can be contacted with enquiries relating to the role
(sukie.trowles@ashmus.ox.ac.uk). General queries about the recruitment and
application process should be directed to the Recruitment team within our
Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Friday 13 September
2024 can be considered. Interviews are expected to take place on 26 or 27
September 2024 as a group assessment day, candidates to attend one day only.
Shortlisted candidates must be available to attend on either of these days.
**Recruitment drop-in event**
Join us on **Friday 6 September** in the Learning Studio at the Ashmolean
Museum **14:30 – 16:30** to find out more about the Visitor Experience
Assistant role.
* Get the chance to learn more about the Ashmolean
* Meet Ashmolean staff and ask us questions
* Get advice on your job application and the supporting evidence form we use.
* _An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford ’s grade 2 salary scale._
Based in the beautiful Ashmolean Museum, you will deliver a world class
experience for our visitors by acting as the museum’s ambassador. You will
interact with a various range of people and respond to visitor’s questions and
needs. Using product knowledge, you will welcome and inspire our visitors as
well as encourage visitor giving (donations).
To help you achieve this, we will provide comprehensive and structured
training alongside development opportunities.
There are 8 part-time vacancies available with varying hours and shift
patterns:
* 35 hours per week / 0.96 FTE x3 (both weekend days)
* 26.25 hours per week / 0.72 FTE x1 (both weekend days)
* 24.5 hours per week / 0.67 FTE x1
* 19.25 hours per week / 0.53 FTE x3
All shift patterns will involve working at least one weekend day, with some
patterns including both weekend days. This role is fixed-term until December
2025.
This role will involve regular manual handling and some lone working. Full
training will be provided.
**About You**
Are you a passionate and friendly person?
Do you enjoy working as a team?
Are you good at solving unexpected problems?
Do you love museums?
**We would love to hear from you!**
It would be bonus if you have experience in a customer-facing role in a
heritage environment or/and a working knowledge of another language.
**What We Offer**
As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:
* An excellent contributory pension scheme
* 38 days of annual leave
* A comprehensive range of childcare services
* Family leave schemes
* Cycle loan scheme
* Discounted bus travel and Season Ticket travel loans
More information is available at **https://hr.admin.ox.ac.uk/staff-benefits**
**Diversity**
Our staff and students come from all over the world, and we proudly promote a
friendly and inclusive culture. Diversity is positively encouraged, through
diverse groups and champions, as well as a number of family-friendly policies,
such as the right to apply for flexible working and support for staff
returning from periods of extended absence, for example, shared parental
leave.
**How to apply**
You will be required to upload your CV and a supporting evidence form using
the attached template as part of your online application. Your supporting
evidence form should list each of the essential and desirable selection
criteria, as listed in the job description, and explain how you meet each one.
Both documents listed above must be submitted to be considered for this role.
We aim to provide a supportive working environment and are happy to discuss
training and professional development opportunities. The Chair of this
recruitment panel will be Sukie Trowles, Joint Head of Visitor Experience, who
can be contacted with enquiries relating to the role
(sukie.trowles@ashmus.ox.ac.uk). General queries about the recruitment and
application process should be directed to the Recruitment team within our
Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Friday 13 September
2024 can be considered. Interviews are expected to take place on 26 or 27
September 2024 as a group assessment day, candidates to attend one day only.
Shortlisted candidates must be available to attend on either of these days.
**Recruitment drop-in event**
Join us on **Friday 6 September** in the Learning Studio at the Ashmolean
Museum **14:30 – 16:30** to find out more about the Visitor Experience
Assistant role.
* Get the chance to learn more about the Ashmolean
* Meet Ashmolean staff and ask us questions
* Get advice on your job application and the supporting evidence form we use.
* _An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford ’s grade 2 salary scale._
| dc:spatial |
Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH
|
|---|---|
| Subject | |
| oo:contact | |
| oo:formalOrganization | |
| oo:organizationPart | |
| vacancy:applicationClosingDate |
2024-09-13 12:00:00+01:00
|
| vacancy:applicationOpeningDate |
2024-08-30 09:00:00+01:00
|
| vacancy:internalApplicationsOnly |
False
|
| vacancy:salary | |
| type | |
| comment |
**About the role**
Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations). To help you achieve this, we will provide comprehensive and structured training alongside development opportunities. There are 8 part-time vacancies available with varying hours and shift patterns: * 35 hours per week / 0.96 FTE x3 (both weekend days) * 26.25 hours ... About the role Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations). To help you achieve this, we will provide comprehensive and structured training alongside development opportunities. There are 8 part-time vacancies available with varying hours and shift patterns:
|
| label |
Visitor Experience Assistant - 8 positions
|
| notation |
175028
|
| based near |