Functional Support Analyst- Web CMS
Applications for this vacancy closed on 3 February 2025 at 12:00PM
**Functional Support Analyst- CMS, IT Services**
The University of Oxford has been ranked the world’s leading university for
nine consecutive years. A place where centuries of tradition meet world-
changing innovation, we offer you the chance to help shape the future while
working in an inspiring environment that promotes excellence. Where ground-
breaking research tackles global challenges – from advancing sustainability to
pioneering healthcare solutions – you’ll join a diverse, inclusive community
that champions your wellbeing, development, and aspirations.
The **IT Services department** plays a vital role in supporting the
University’s ambitious digital strategy, ensuring that staff and students have
access to cutting-edge technology and platforms. With a collaborative,
service-oriented approach, the department develops and manages a wide range of
digital solutions, enabling innovative research and teaching while supporting
critical business processes. As part of this dynamic team, you’ll help
maintain and evolve the University’s web publishing platform, which is
integral to its outreach, public engagement, and research dissemination
activities.
An exciting opportunity has arisen for a **Functional Support Analyst** to
join us on a permanent basis.
**What We Offer**
Working at the University of Oxford offers several exclusive benefits, such
as:
* **38 days of annual leave** to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
* One of the most generous **maternity and adoption leave schemes** in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.
* A commitment to **hybrid and flexible working** to suit your lifestyle.
* An excellent **contributory pension scheme**.
* Affordable and sustainable **commuting options** , including a cycle loan scheme, discounted bus travel, and season ticket loans.
* Access to a vibrant community through our **social, cultural, and sports clubs**.
**About the Role**
As a **Functional Support Analyst** within the CMS and Web Platform Team, you
will play a pivotal role in supporting the University’s web publishing
platform, currently transitioning from Oxford Mosaic (Drupal 7) to Oxford
Fresco (Drupal 10). This platform supports over 1000 websites used by
departments, research groups, museums and administrative teams to communicate
effectively with their public audiences. You will act as a key contact for
platform users, helping them adopt best practices, troubleshoot issues, and
make the most of the platform’s capabilities.
You will engage directly with a broad range of users, providing consultancy,
delivering tailored onboarding support, and demonstrating platform features.
In this role, you’ll also collaborate with the development team to resolve
complex issues, introduce product enhancements, improve support processes, and
contribute to product release management, including regression testing and
user communications.
Your work will directly impact the University’s online presence, enabling the
provision of high-quality, accessible, and effective websites that support the
University’s world-class teaching, research and public engagement. If you’re
passionate about web content management, customer support, and continuous
improvement, this role offers a unique opportunity to make a meaningful
difference.
**About You**
We’re looking for someone who can bring the following skills and experience:
* Strong experience in **supporting and configuring CMS systems** , preferably Drupal, with an ability to troubleshoot and help resolve technical issues.
* Excellent **communication and interpersonal skills** , with the ability to explain complex information clearly and deliver engaging user presentations and demonstrations.
* Proven ability to manage and prioritise a **varied workload** , meeting tight deadlines with a proactive and flexible approach.
* Strong **problem-solving skills** and a creative mindset, with a solid understanding of what makes an effective website.
* Careful attention to **detail** and a commitment to maintaining high standards in support, documentation, and user guidance.
**Application Process**
To apply, please upload:
* A covering letter/supporting statement
* Your CV
* The details of two referees
The **closing date** for applications is **12 noon on Monday 3 February
2025.**
**Interviews** will take place on **Monday 10 February** , and will be held
face to face wherever possible, otherwise online on Microsoft Teams.
The University of Oxford has been ranked the world’s leading university for
nine consecutive years. A place where centuries of tradition meet world-
changing innovation, we offer you the chance to help shape the future while
working in an inspiring environment that promotes excellence. Where ground-
breaking research tackles global challenges – from advancing sustainability to
pioneering healthcare solutions – you’ll join a diverse, inclusive community
that champions your wellbeing, development, and aspirations.
The **IT Services department** plays a vital role in supporting the
University’s ambitious digital strategy, ensuring that staff and students have
access to cutting-edge technology and platforms. With a collaborative,
service-oriented approach, the department develops and manages a wide range of
digital solutions, enabling innovative research and teaching while supporting
critical business processes. As part of this dynamic team, you’ll help
maintain and evolve the University’s web publishing platform, which is
integral to its outreach, public engagement, and research dissemination
activities.
An exciting opportunity has arisen for a **Functional Support Analyst** to
join us on a permanent basis.
**What We Offer**
Working at the University of Oxford offers several exclusive benefits, such
as:
* **38 days of annual leave** to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
* One of the most generous **maternity and adoption leave schemes** in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.
* A commitment to **hybrid and flexible working** to suit your lifestyle.
* An excellent **contributory pension scheme**.
* Affordable and sustainable **commuting options** , including a cycle loan scheme, discounted bus travel, and season ticket loans.
* Access to a vibrant community through our **social, cultural, and sports clubs**.
**About the Role**
As a **Functional Support Analyst** within the CMS and Web Platform Team, you
will play a pivotal role in supporting the University’s web publishing
platform, currently transitioning from Oxford Mosaic (Drupal 7) to Oxford
Fresco (Drupal 10). This platform supports over 1000 websites used by
departments, research groups, museums and administrative teams to communicate
effectively with their public audiences. You will act as a key contact for
platform users, helping them adopt best practices, troubleshoot issues, and
make the most of the platform’s capabilities.
You will engage directly with a broad range of users, providing consultancy,
delivering tailored onboarding support, and demonstrating platform features.
In this role, you’ll also collaborate with the development team to resolve
complex issues, introduce product enhancements, improve support processes, and
contribute to product release management, including regression testing and
user communications.
Your work will directly impact the University’s online presence, enabling the
provision of high-quality, accessible, and effective websites that support the
University’s world-class teaching, research and public engagement. If you’re
passionate about web content management, customer support, and continuous
improvement, this role offers a unique opportunity to make a meaningful
difference.
**About You**
We’re looking for someone who can bring the following skills and experience:
* Strong experience in **supporting and configuring CMS systems** , preferably Drupal, with an ability to troubleshoot and help resolve technical issues.
* Excellent **communication and interpersonal skills** , with the ability to explain complex information clearly and deliver engaging user presentations and demonstrations.
* Proven ability to manage and prioritise a **varied workload** , meeting tight deadlines with a proactive and flexible approach.
* Strong **problem-solving skills** and a creative mindset, with a solid understanding of what makes an effective website.
* Careful attention to **detail** and a commitment to maintaining high standards in support, documentation, and user guidance.
**Application Process**
To apply, please upload:
* A covering letter/supporting statement
* Your CV
* The details of two referees
The **closing date** for applications is **12 noon on Monday 3 February
2025.**
**Interviews** will take place on **Monday 10 February** , and will be held
face to face wherever possible, otherwise online on Microsoft Teams.
| dc:spatial |
IT Services, Dartington House, Oxford
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| vacancy:applicationClosingDate |
2025-02-03 12:00:00+00:00
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| vacancy:applicationOpeningDate |
2025-01-13 09:00:00+00:00
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| vacancy:furtherParticulars | |
| vacancy:internalApplicationsOnly |
False
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| vacancy:salary | |
| type | |
| comment |
**Functional Support Analyst- CMS, IT Services**
The University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world- changing innovation, we offer you the chance to help shape the future while working in an inspiring environment that promotes excellence. Where ground- breaking research tackles global challenges – from advancing sustainability to pioneering healthcare solutions – you’ll join a diverse, inclusive community that champions your wellbeing, development, and aspirations. The **IT Services department** plays a vital role in supporting the University’s ambitious digital strategy, ensuring that staff and students have ... Functional Support Analyst- CMS, IT Services The University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to help shape the future while working in an inspiring environment that promotes excellence. Where ground-breaking research tackles global challenges – from advancing sustainability to pioneering healthcare solutions – you’ll join a diverse, inclusive community that champions your wellbeing, development, and aspirations. The IT Services department plays a vital role in supporting the University’s ambitious digital strategy, ensuring that staff and students have ... |
| label |
Functional Support Analyst- Web CMS
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| notation |
176634
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| based near | |
| page |