Senior Business Analyst- CRM

<div xmlns="http://www.w3.org/1999/xhtml"> <p></p><div><strong>Senior Business Analyst- 3 year Fixed term contract with possibility of extension.</strong></div><br> <div>&#160;</div><br> <div>We are looking for a highly capable Senior Business Analyst to join our thriving BA Practice in IT Services which supports change and technology development in a world-leading teaching and research university.</div><br> <div>&#160;</div><br> <div>These are dynamic and stimulating roles, offering the opportunity to contribute directly to transforming systems and processes which play a key role across the University of Oxford.</div><br> <div>&#160;</div><br> <div><strong>About the role</strong></div><br> <ul><br> <li>Senior Business Analysts at Oxford University work collaboratively with business representatives, end-users, project and continuous improvement teams, and suppliers to deliver solutions that align with university strategic priorities and Oxford&#8217;s Digital Transformation programme, which is reimagining the culture, processes and technology underpinning all it does. &#160;These are exciting opportunities.</li><br> <li>You will play a critical role in the definition, support and implementation of systems and solutions that support key activities of the University.</li><br> <li>You will join a thriving, friendly and supportive Business Analysis Practice at Oxford and contribute to the continuous improvement of business analysis and IT-enabled business change at one of the world&#8217;s leading universities. We will invest in your personal development through training and professional development.</li><br> <li>The role will initially be working directly within the Digital Transformation team on a new University-wide CRM system.&#160; The hybrid working requirements for this role are a minimum of 2 days per week in the office and on occasion up to 4 days per week as required by business needs.</li><br> </ul><br> <div>&#160;</div><br> <div><strong>About You</strong></div><br> <ul><br> <li>As a Senior Business Analyst, you will have <strong>considerable experience of working as a Business Analyst</strong> throughout the change lifecycle and on a variety of initiatives.&#160;&#160;Experience of working within a large and complex transformation programme would be highly regarded.</li><br> <li>You will have <strong>strong analytical and problem-solving skills</strong> to understand complex issues and propose effective workable solutions, building on your experience of working in a complex environment with a wide range of parallel and mutually dependent activities.</li><br> <li>You will have <strong>experience mapping and designing processes</strong> for fast-paced and complex operational teams and providing analysis on opportunities for improvement to services and underlying processes.</li><br> <li>You will have <strong>excellent communication and interpersonal skills</strong>, enabling you to shape your messaging to different audiences, build consensus and bring teams together to make real change at the University.</li><br> <li>You will have proven experience of <strong>collaborating</strong> with stakeholders at all levels, building strong relationships so that you can understand user needs and represent their voice. Your <strong>proven negotiation skills</strong> will help with defining the scope of the work and agree on competing user requirements.</li><br> <li>You will be <strong>adaptable and flexible</strong> in your approach, able to respond to changing demands and priorities. You will be a self-starter and able to bring clarity where there is ambiguity.</li><br> </ul><br> <div><strong>About IT Services</strong></div><br> <div>IT Services is a key department that ensures that the University has the core IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We foster a&#160;collaborative and inclusive culture, valuing and recognising contributions to create an environment where everyone feels they belong.</div><br> <div>&#160;</div><br> <div><strong>What We Offer</strong></div><br> <div>As an employer, we genuinely care about our employees&#8217; well-being, and this is reflected in the range of benefits that we offer including:</div><br> <ul><br> <li>An excellent contributory pension scheme</li><br> <li>38 days annual leave</li><br> <li>A comprehensive range of childcare services</li><br> <li>Family leave schemes</li><br> <li>Cycle loan scheme</li><br> <li>Discounted bus travel and Season Ticket travel loans</li><br> <li>Membership to a variety of social and sports clubs</li><br> </ul><br> <div>This is a hybrid role meaning that whilst you will be based in our offices in central Oxford &#8211; and will be expected to come to site as required for key project activities and practice meetings &#8211; you will be able to agree a pattern of regular remote working with your line manager.</div><br> <div>&#160;</div><br> <div><strong>Application Process</strong></div><br> <div>If you would like further information about the role, please contact: <strong>Ana Matak Siviour</strong> (ana.mataksiviour@it.ox.ac.uk).</div><br> <div>&#160;</div><br> <div>You will be required to upload a covering letter with a supporting statement, CV and the details of two referees as part of your online application. <strong>Supporting statement must be included:</strong> please explain why you would like to do this role and how you meet the <strong>selection criteria in the job description document</strong>. See also application guidance at https://www.jobs.ox.ac.uk/cv-and-supporting-statement.</div><br> <div>&#160;</div><br> <div>The <strong>closing date is Friday 28 February 2025 at noon</strong>. Only applications submitted by this time will be considered.</div><br> <div>&#160;</div><br> <div>We will <strong>review applications as we receive them</strong>, and reserve the right to close the vacancy earlier should we find the right candidate prior to the closing date.</div><br> <div>&#160;</div><br> <div><strong>Interviews</strong> will take place throughout the application period, and in person on <strong>18 March 2025.</strong></div> </div>