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All vacancies within IT Services
There are currently 2 vacancies within IT Services:
| Title | Closes | Salary |
|---|---|---|
| Service Desk Analyst | Aug. 4, 2025, noon | Standard Grade 5: £31,459 - £36,616 |
| Delivery Manager- Research Computing | Aug. 18, 2025, noon | Standard Grade 8: £48,235 - £57,255 |
Service Desk Analyst
Closes: Aug. 4, 2025, noon; salary: Standard Grade 5: £31,459 - £36,616
<div> <p></p><div><strong>Service Desk Analyst</strong><br> <br><strong>Location:</strong> Dartington House, Little Clarendon Street, Oxford OX1 2HS </div><br> <div><strong>Salary:</strong> £31,459 - £36,616 per annum (inclusive of the Oxford University weighting) </div><br> <div><strong>Contract:</strong> Full Time (part-time considered at 0.8 FTE or above), Fixed Term Contract (6 months) </div><br> <div> </div><br> <div>Are you someone who serves as a role model for customer service, has an appetite to learn, is keen to understand and support a wide range of technology and has outstanding written and verbal communication skills?</div><br> <div> </div><br> <div>We’re looking for an enthusiastic, customer-centric new team member to join in our mission to enable University of Oxford members to get the most out of IT and deal with requests and problems when they arise.</div><br> <div> </div><br> <div>IT Services is a key department that ensures the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration.</div><br> <div> </div><br> <div><strong>About the Role:</strong></div><br> <div>As a Service Desk Analyst, you will:</div><br> <ul><br> <li>Provide first line support to members of the University, handling enquires via telephone, online and remote support.</li><br> <li>Act as a customer champion, signposting and providing specialist advice and support for a broad range of IT related issues.</li><br> <li>Work together as part of a team to share knowledge and deliver a consistent service, adhering to departmental processes and procedures.</li><br> </ul><br> <div><strong>About You:</strong></div><br> <div>To excel in this exciting role, you should be someone who:</div><br> <ul><br> <li>Serves as a role model for customer service.</li><br> <li>Has an appetite to learn new skills, engage with training and development opportunities and demonstrates an enthusiasm for helping others.</li><br> <li>Exhibits a keen desire to understand and support the widening range of technology in use within this diverse workplace.</li><br> <li>Understands how to manage customer expectations and can concisely explain technical concepts in everyday terms.</li><br> <li>Has outstanding verbal and written communication skills to effectively aid our customers.</li><br> <li>Is based in Oxford, enjoying a hybrid working model with non-consecutive office days designed to promote a healthy work-life balance. </li><br> </ul><br> <div> </div><br> <div><strong>Why Choose Us:</strong> </div><br> <div>At the University of Oxford, we prioritise our employees' wellbeing. We offer a range of benefits, including:  </div><br> <ul><br> <li>38 days of annual leave (inclusive of public holidays) to support your wellbeing and additional leave after long service.  </li><br> <li>Extensive personal and professional development plans and opportunities to foster growth. </li><br> <li>A comprehensive range of childcare services. </li><br> <li>An excellent contributory pension scheme.  </li><br> <li>Subsidised membership of the University Sports Centre. </li><br> <li>Bicycle loan, repair and purchasing schemes. </li><br> <li>Discounted bus & train passes schemes and Season Ticket travel loans. </li><br> <li>Car benefit scheme for electric and ultra-low emissions vehicles. </li><br> <li>Access to a vibrant community through our social, cultural, and sports clubs.</li><br> </ul><br> <div><strong>Sponsorship and Right To Work</strong></div><br> <div>This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role – applicants without a valid Visa need not apply.  </div><br> <div> </div><br> <div><strong>About Us</strong> </div><br> <div>Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.  </div><br> <div> </div><br> <div><strong>Application Process</strong></div><br> <div>To apply, please upload:  </div><br> <ul><br> <li>A covering letter/supporting statement  </li><br> <li>Your CV  </li><br> <li>The details of two referees</li><br> </ul><br> <div>The <strong>closing date</strong> for applications is <strong>12:00 noon on Monday 4 August.</strong></div><br> <div> </div><br> <div><strong>Interviews</strong> will be taking place in person in central Oxford on <strong>Tuesday 12 and Wednesday 13 August.</strong></div> </div>Delivery Manager- Research Computing
Closes: Aug. 18, 2025, noon; salary: Standard Grade 8: £48,235 - £57,255
<div> <p></p><div><strong>Delivery Manager (Research Computing)</strong></div><br> <div><strong>IT Services</strong></div><br> <div><strong>Salary:</strong> £48,235 - £57,255 per annum  </div><br> <div><strong>Contract:</strong> Full Time, Permanent</div><br> <div> </div><br> <div>We have an exciting opportunity to join the IT Services Department as a Delivery Manager, focused on Research Computing specific initiatives. If you a highly skilled agile practitioner, passionate about delivering quality products, innovation, and continuous improvement? Join our dynamic team at the University of Oxford and help shape the future of research infrastructure and services our world-renowned institution.</div><br> <div> </div><br> <div><strong>About Us</strong> </div><br> <div>Are you ready to shape the future of world-class research? Join the University of Oxford—a globally renowned centre of excellence and innovation. Our research tackles some of the most pressing challenges of our time, from reducing carbon emissions to developing life-saving vaccines. As we transform the digital services that power this work, we’re looking for a skilled and energetic [role] to help drive this change.</div><br> <div> </div><br> <div>At Oxford, you’ll be part of a vibrant, interdisciplinary community where your work contributes to real-world solutions and lasting global impact. If you're passionate about enabling research that changes lives, we want to hear from you.</div><br> <div> </div><br> <div><strong>About IT Services</strong> </div><br> <div>Our department plays a central role in supporting the University’s academic and administrative functions. We work collaboratively across departments, delivering reliable, secure, and innovative technology solutions that enable teaching, learning, research, and operations. Joining us means being part of a supportive and forward-thinking team that’s driving transformation and digital excellence across the University.</div><br> <div> </div><br> <div><strong>What We Offer</strong> </div><br> <div>Working at the University of Oxford offers several exclusive benefits, such as:</div><br> <ul><br> <li>38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.</li><br> <li>One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.</li><br> <li>A commitment to hybrid and flexible working to suit your lifestyle.</li><br> <li>An excellent contributory pension scheme.</li><br> <li>Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.</li><br> <li>Access to a vibrant community through our social, cultural, and sports clubs.</li><br> </ul><br> <div><strong>About the Role</strong> </div><br> <ul><br> <li>We are seeking an experienced Delivery Manager to oversee and coach our Research Computing teams (expected to focus on Trusted Research Environment (TRE) and RFS (Research File Service) in delivering platforms and services through a product mindset approach and a discipline of continual improvement.</li><br> <li>As the University transitions to product delivery as part of a digital transformation initiative, this role will be critical to ensuring the TRE and RFS teams have optimised ways of working and supporting tools in place to fulfil the vision of the products, platforms and services.</li><br> <li>The successful candidate will have responsibility for liaising between technical and non-technical teams, managing stakeholder expectations, communicating at different levels of the University, whilst enabling effective, agile change management in response to user requirements.</li><br> </ul><br> <div><strong>About You</strong> </div><br> <div>We are looking for someone who can demonstrate the following:</div><br> <ul><br> <li>Substantial experience as an agile delivery manager or similar within a digital service or product management context</li><br> <li>Understanding in depth of continual service improvement methodologies and toolsets (e.g. AgilePM, Scrum, Kanban, or Lean), preferably within an IT service management environment.</li><br> <li>Experience of the configuration and use of tools, such as Azure DevOps, for the management of backlogs, roadmaps, backlogs, user stories, planning, and reviews.</li><br> <li>Proven engagement, influencing and negotiation skills, applicable to working with both technical teams and senior stakeholders.</li><br> <li>Excellent communication skills, including the presentation of complex ideas to audiences both technical and non-technical, and the production of accurate written documentation.</li><br> </ul><br> <div> </div><br> <div><strong>Application Process</strong> </div><br> <div>To apply, please upload:</div><br> <ul><br> <li>A covering letter/supporting statement</li><br> <li>Your CV</li><br> <li>The details of two referees</li><br> </ul><br> <div>The <strong>closing date</strong> for applications is <strong>12 noon on Monday 18 August 2025</strong></div><br> <div> </div><br> <div><strong>Interviews</strong> will take place on the <strong>week commencing 1 September 2025</strong> and will be held in person in central Oxford.</div> </div>