Visitor Experience Assistant - 10 positions

**About the role**



Based in the beautiful Ashmolean Museum, you will deliver a world class
experience for our visitors by acting as the museum’s ambassador. You will
interact with a various range of people and respond to visitor’s questions and
needs. Using product knowledge, you will welcome and inspire our visitors as
well as encourage visitor giving (donations).





To help you achieve this, we will provide comprehensive and structured
training alongside development opportunities.





There are 10 part-time vacancies available with varying hours and shift
patterns. All shift patterns will involve working at least one weekend day.
This role is fixed-term for 18 months.





This role will involve regular manual handling and some lone working. Full
training will be provided.





**About You**



Are you a passionate and friendly person?



Do you enjoy working as a team?



Are you good at solving unexpected problems?



Do you love museums?



**We would love to hear from you!**



It would be bonus if you have experience in a customer-facing role in a
heritage environment or/and a working knowledge of another language.





**What We Offer**



As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:



• An excellent contributory pension scheme



• 38 days of annual leave



• A comprehensive range of childcare services



• Family leave schemes



• Cycle loan scheme



• Discounted bus travel and Season Ticket travel loans





More information is available at **https://hr.admin.ox.ac.uk/staff-benefits **





**Diversity**



Our staff and students come from all over the world, and we proudly promote a
friendly and inclusive culture. Diversity is positively encouraged, through
diverse groups and champions, as well as a number of family-friendly policies,
such as the right to apply for flexible working and support for staff
returning from periods of extended absence, for example, shared parental
leave.





**How to apply**



You will be required to upload your CV and a supporting evidence form using
the attached template as part of your online application. Your supporting
evidence form should list each of the essential and desirable selection
criteria, as listed in the job description, and explain how you meet each one.
CVs or supporting evidence forms submitted on their own will not be
considered.





We aim to provide a supportive working environment and are happy to discuss
training and professional development opportunities. The Chair of this
recruitment panel will be Rachel Johns, Head of Visitor Experience, who can be
contacted with enquiries relating to the role (rachel.johns@ashmus.ox.ac.uk).
General queries about the recruitment and application process should be
directed to the Recruitment team within our Human Resources department
(recruitment@glam.ox.ac.uk).





Only applications received online by 12.00 midday (BST/GMT) on Friday 19 April
2024 can be considered. Interviews are expected to take place on Wednesday 1
and Thursday 2 May 2024 as a group assessment day, candidates to attend one
day only. Shortlisted candidates must be available to attend on either of the
given days.





**Recruitment drop-in event**



Join us on Friday 12 April in the Learning Studio at the Ashmolean Museum
13:30 – 16:00 to find out more about the Visitor Experience Assistant role.



• Get the chance to learn more about the Ashmolean



• Meet Ashmolean staff and ask us questions



• Get advice on your job application and the supporting evidence form we use