Front of House Visitor Host

**About the role**



Are you a driven individual who is passionate about bringing history to life?





The Bodleian Libraries is looking for an enthusiastic team player interested
in delivering exemplary customer service to join our dedicated Front of House
team. As a Visitor Host, you will work with a diverse range of people from
varied backgrounds, delivering a world-class service for every visitor.





Putting visitors first, you will pride yourself on delivering engaging and
informative guided tours to an international audience whilst proactively
promoting and selling the Bodleian’s range of public offers.





This role involves working to a daily staffing schedule where you will be
required to move around the different service point positions, walk groups
around the site on guided tours, and lift and move lightweight equipment.





This is a permanent post, working 16.75 hours per week (45.89% of full-time
hours) averaged across 2 weeks. The working days are:





* Week 1 - Wednesday, Friday, Saturday and Sunday


* Week 2 - Friday and Sunday






**About You**



You will have experience of working confidently under pressure in a customer-
focused environment. You will be able to communicate clearly with an ability
to relate to visitors of all ages and nationalities.





**What We Offer**



As an employer, we genuinely care about our employees’ wellbeing and this is
reflected in the range of benefits that we offer including:





* An excellent contributory pension scheme


* 38 days of annual leave


* A comprehensive range of childcare services


* Family leave schemes


* Cycle loan scheme


* Discounted bus travel and Season Ticket travel loans






More information is available at https://hr.admin.ox.ac.uk/staff-benefits





**Diversity**



Our staff and students come from all over the world, and we proudly promote a
friendly and inclusive culture. Diversity is positively encouraged, through
diverse groups and champions, as well as a number of family-friendly policies,
such as the right to apply for flexible working and support for staff
returning from periods of extended absence, for example, shared parental
leave.





**How to apply**



You will be required to upload **your CV and a supporting evidence form using
the attached template** as part of your online application. Your supporting
evidence form should list each of the essential and desirable selection
criteria, as listed in the job description, and explain how you meet each one.
CVs or supporting evidence forms submitted on their own will not be
considered.





Only applications received online by 12.00 midday (BST) on Friday 4 October
2024 can be considered. Interviews are expected to take place during the week
commencing 14 October.